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Warranty Information

OWC Mercury Rack Pro Solution

The OWC Mercury Rack Pro Standard Solution employs desktop class or entry level server hard drives. These drives are engineered to handle a lot of data transfer, but are not specifically engineered for 24/7 use in a server environment.

Limited warranty: 2 years

While the highest quality components are used, failures, however unlikely, can occur. In those rare instances, our warranty will help get you back up and running as quickly as possible. For 2 years, we cover case and drive failure due to manufacturer defect (OWC is not responsible for drive data*). If a component in the case such as the fan were to malfunction, we would replace it. If one or more of the drives were to fail, we would replace them. Misuse or accidental damage is not covered by the OWC warranty. Please read the manual carefully before using and feel free to contact our technical support if you have any questions. All repairs or replacements will use same or similar components equal to or better than the originals.

Drive advance ship warranty: 30 days

If, in the first 30 days, you have any product failure, we can advance ship you the proper replacement components. This will help you get back up and running more quickly as we don’t have to wait to receive the component(s) before shipping out the replacements. Advance ships require a credit card for authorization and have additional terms.

Return issuance is based upon phone diagnosis by an OWC tech support specialist.
For general terms of service information that also apply, please click here.

We take your data storage needs seriously so please contact us immediately if you have any questions, concerns or suggestions.

* Other World Computing is not responsible for the loss, corruption or destruction of data while using any storage product purchased from Other World Computing. Other World Computing will not be held liable in any manner for the recovery or restoration of any data lost. To maximize your data protection, OWC recommends that you keep an additional copy of your data in a completely different location.

Other World Computing sells a wide variety of products from multiple manufacturers and cannot control all aspects of manufacturing, delivery or use. As a result, OWC is not responsible for special, incidental, or consequential damages including but not limited to, lost profits, downtime, technician fees, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with any product purchased from Other World Computing. Additionally, OWC is not responsible for any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment.

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