To ship out an Advance Replacement product or components, we will first need to place an authorization on a credit card for the current market value of said item and its shipping cost. No portion of this authorization will be turned into a charge as long as the product or components arrive at OWC within 15 days of the advance replacement invoice date. All items being returned must be well packaged and in perfect condition (outside of any manufacturer defect), including all components, parts, cables, manuals, and boxes. If anything is missing or damaged, the returned shipment could be refused in its entirety and the authorization could be charged partially or in full to cover the missing or damaged components. It is our desire to provide a service in offering an Advance Replacement. Please let us know if there are any extenuating circumstances like missing components or damage. If the product or components pass testing when they arrive, there will be a 5% handling fee. Please take advantage of our tech support and online troubleshooting tips before sending a product back.