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Warranty Information

3 Year NewerTech Solution Limited Warranty Warranty Home

  • Limited Warranty: 3 years parts and labor
  • Complimentary Level 1 Data Recovery: Up to first 3 years (see policy below for details)
  • Drive Advance/Cross-Ship Warranty: 15 days
  • Advance Replacements require a credit card for authorization and have additional terms.

Limited Warranty

Newer Technology (NewerTech) offers a 3 year parts and labor limited warranty on all new Newer Technology external storage solutions fulfilled by Other World Computing (OWC). (Neither NewerTech, nor OWC are responsible for drive data*.) Certain hard drive mechanism equipped solutions (such as Enterprise Class) include an additional 2-year hard drive manufacturer warranty. Please contact OWC for complete details.

Complimentary Data Recovery

NewerTech & OWC understands how important your data is to you. Should you need to return a pre-configured solution under warranty, we want to make it as convenient and worry-free as possible for you. Therefore, OWC offers the following optional Level 1 Data Recovery services:

  • One year for all NewerTech single drive storage solutions.
  • Three years for NewerTech Guardian MAXimus storage solutions.
  • Six months for all other NewerTech multi-drive, non-gmax storage solutions.

Beyond the first six months of the original sales invoice,
but within the 3-year warranty period:

  • Up to 1.0TB: $39.99
  • 1.1TB to 2.0TB: $69.99
  • 2.1TB to 4.0TB: $89.99

(Size based on drive capacity, not data size)

Drive/Cross-Ship Warranty

To get you back up and running quickly in the event of an issue, OWC offers a cross-ship option within the first 15 days from date of purchase.

OWC reserves the right to repair, replace or upgrade to equivalent or better components for the duration of the warranty. Return issuance is based upon phone diagnosis by an OWC tech support specialist.

Exclusions & Limitations

This Limited Warranty applies only to the Newer Technology external storage solutions purchased. The Limited Warranty does not apply to any other NewerTechnology, Inc. (NewerTech) or Other World Computing, Inc. (OWC) hardware products or any software, even if packaged or sold with other hardware. Manufacturers, suppliers, or publishers, other than NewerTech and OWC product, may provide their own warranties to the end user purchaser, but NewerTech, in so far as permitted by law, provides their products "as is". Software included with any listed product is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.

Neither NewerTech, nor OWC warrant that the operation of the product will be uninterrupted or error-free. Neither NewerTech, nor OWC are responsible for damage arising from failure to follow instructions relating to the product's use.

This warranty does not apply: (a) to damage caused by use with non-OWC products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by OWC; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of OWC or an OWC Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of OWC; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any OWC serial number has been removed or defaced.

This warranty does not apply: (a) to damage caused by use with non-NewerTech products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by NewerTech or OWC; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of NewerTech, OWC or an Authorized Service Provider of NewerTech or OWC; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of NewerTech and OWC; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any NewerTech serial number has been removed or defaced.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, NEWERTECH AND OWC SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF NEWERTECH OR OWC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY OWC IN ITS SOLE DISCRETION. No OWC or NEWERTECH reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, NEWERTECH, ALONG WITH OWC, ITS PARENT, NEW CONCEPTS DEVELOPMENT CORPORATION, AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH OWC PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. OWC DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.

Obtaining Warranty Service

Please access, review the all included product information, and contact our technical service department before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact the OWC representatives or, if applicable, an OWC Authorized Service Provider located using the information provided in the documentation. An OWC representative or OWC Authorized Service Provider will help determine whether your product requires service and, if it does, will inform you how OWC will provide it. OWC or its OWC Authorized Service Providers will provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. You will be responsible for shipping and handling charges to the United States of America for any warranty service. In accordance with applicable law, OWC may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. Please refer to the accompanying documentation for more details on this and other matters on obtaining warranty service.

This warranty is expressly subject to the website Terms & Conditions ("Terms") & Terms of Sale located at http://eshop.macsales.com/service/terms/sale, which are hereby incorporated herein and made a part hereof by this reference.

For OWC's complete Return Policies, please visit http://eshop.macsales.com/service/returnpolicy.

If you are beyond the replacement window with OWC, please visit the drive manufacturer's warranty page, by clicking the appropriate link below:

HGST

Samsung

Seagate

Western Digital

Toshiba

Fujitsu

We take your data storage needs seriously so please contact us immediately if you have any questions, concerns or suggestions.

*NEITHER NEWERTECH NOR OWC ARE RESPONSIBLE FOR THE LOSS, CORRUPTION OR DESTRUCTION OF DATA WHILE USING ANY STORAGE PRODUCT PURCHASED FROM OWC. OWC WILL NOT BE HELD LIABLE IN ANY MANNER FOR THE RECOVERY OR RESTORATION OF ANY DATA LOST. TO MAXIMIZE YOUR DATA PROTECTION, OWC RECOMMENDS THAT YOU KEEP AN ADDITIONAL COPY OF YOUR DATA IN A COMPLETELY DIFFERENT LOCATION.

Other World Computing sells a wide variety of products from multiple manufacturers and cannot control all aspects of manufacturing, delivery or use. As a result, OWC is not responsible for special, incidental, or consequential damages including but not limited to, lost profits, downtime, technician fees, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with any product purchased from Other World Computing. Additionally, OWC is not responsible for any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment.

For OWC's complete Warranty and Return Policies:

Please contact us immediately if you have any questions, concerns or suggestions.
Guardian MAXimus is a trademark of Newer Technology, Inc., registered in the U.S. Patent and Trademark Office. Newer Technology, the Newer Technology boomerang logo, and NewerTech are trademarks of New Concepts Development Corporation, registered in the U.S. Patent and Trademark Office. Other marks may be the trademark or registered trademark property of their owners.
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