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Customer Service Home
/ Knowledge base
Knowledge base : Customer Service
(3)
Returns
How can I cancel my order?
How do I return an Item? How can get a Refund or Replacement on an item?
(12)
Shipping
My package was not delivered within the expected timeframe specified during checkout; can I be credited back for my cost of shipping?
Why was my package transferred from UPS to USPS while in transit?
(4)
My Account and Orders
How can I submit a review for a product I’ve purchased?
I checked my order online and the status says Verify CC/Waiting on Customer. What does this mean?
(1)
Eclipse
Eclipse Frequently Asked Questions (FAQS)
Knowledge base : Technical Support
(33)
External Storage
Qx2 (USB 3.0): Arrays, Rebuilds, and Formatting Options
miniStack (All Versions): Drive Type Compatibility
(30)
SoftRAID
Preparing Your Mac for SoftRAID Installation
Additional Installation Steps for Apple silicon Macs
(3)
Drivers
Thunderbolt Go Dock: Drivers
Innergize for Mac: Firmware Update
(14)
Solid State Drives
Hard Drives & SSDs: Actual Formatted Capacity
Hard Drives & SSDs: OWC Formatting Guides
(50)
Docks
Thunderbolt 2 Dock: Supported Resolutions (HDMI)
Thunderbolt 2 Dock: Switched Audio Channels
(23)
Cables and Adapters
NewerTech Lightning Cables: MFI Certification
eSATA Extender Cable Adapter: Performance Issues
(12)
Memory
RAM: How Much Do I Need?
RAM: Diagnostic Software Tests
(10)
Batteries
NewerTech Batteries: Recharging Issues
LMP Bluetooth Keypad: Pairing with a Mac
(6)
Expansion Chassis
Mercury Helios (TB2): Available PCIe Power
Mercury Helios (TB2, TB3): Verifying Noise Sources
(2)
Enterprise
Mercury Pro LTO: IBM Tape Diagnostic Tools
Mercury Pro LTO: Fan Upgrade Guide
(23)
Software
Preparing Your Mac for SoftRAID Installation
Additional Installation Steps for Apple silicon Macs
(46)
Thunderbolt
Mercury Elite Pro Dual (Thunderbolt): No Power Switch
RAID: Should I Replace a Failed Drive?
(4)
Laptops
Thunderbolt 4: Are My Thunderbolt 3 Products Obsolete?
Thunderbolt 3 Laptops: Battery Mgmt. (10.15.5 )
(14)
OS Installation/Backups/Migration
Mac OS: Migrating Data to a New Drive
Data Backup 3: Common Questions & Setup Tips
(13)
Audio/Video
MiniDisplay Port to HDMI Adapter: Audio Support
Video Connections: Dual-Link DVI vs. HDMI
(18)
Networking/Wireless
Mac: Reconnecting the Airport Antenna (Mac Mini)
Mac: Airport Extreme and Time Machine
(72)
General Troubleshooting
NVRAM (PRAM) Reset Process
Data Transfer: Moved Drive to External Enclosure, Files Not Visible
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