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External Drives

PCI Cards: Firewire Boot Support

You cannot boot from an external drive that is connected to a Firewire 400 port on a PCI card, however depending on the card and the drive, you may be able to boot from a volume connected to a Firewire 800 port on a PCI card....

On-The-Go Pro: LED Behavior

The Mercury On-The-Go Pro has a blue LED at the front. The LED emits a solid blue light when the unit is powered on and flashes during drive activity. ...

Data Transfer: Moved Drive to External Enclosure, Files Not Visible

Some hard drives are not formatted properly to work "as is" in an external enclosure. If you have files on the hard you are moving, you need to back up your data before you install the drive into the enclosure. After the backup is complete, we recommend...

Hard Drives & SSDs: Not Visible on OS X Desktop

The most common reason a new drive will not mount to the Desktop is when it has not been properly formatted yet. You can use the built-in Disk Utility from OS X to accomplish this simple task. Please see the Apple document below for more information. ht...

Hard Drives & SSDs: Drive No Longer Mounting

This serves as a general troubleshooting document for many of our external enclosures, however it is not a substitute for the product notes and other information in your User Guide. 1. The first thing to check is that the drive is receiving power. Somet...

Hard Drives & SSDs: SATA Jumper Settings

While modern SATA drives no longer ship with jumper pins, some of the older models do have jumper pins on the back. However, SATA drives do not require any jumpers to be set manually set. The system will auto-assign an appropriate ID to the drive once it ...

On-The-Go Pro: Optional Power Supply

For most Mac configurations, the USB and Firewire connections on the computer will provide enough power for the On-The-Go Pro to operate normally. For cases where an older Mac does not provide enough bus power for the On-The-Go Pro, an optional power supp...

SoftRAID: How Are the Modes Different?

Generally, the different RAID modes available in SoftRAID offer trade-offs between speed and data redundancy. For example RAID 0 trades all data protection features for the maximum possible data rates, while RAID 1 trades all speed gains for a complete se...

miniStack (All Versions): Multi-port Connectivity

When determining which connection types can be simultaneously made to your computer, it is important to distinguish between current and legacy versions of this drive. Certain legacy MiniStack models allow you to connect both the USB Hub port and a Firewir...

Voyager: Hot Swapping

For FireWire 800 users, we recommend that the Voyager be the only device connected or the last device in the chain when hot-swapping drives. If you have other devices behind the Voyager, not all devices will remount after a drive is hot-swapped in the Voy...

Rack Pro: Pink LEDs (Advanced Format / AF Drives)

When you use Advanced Format (AF) hard drives inside the Mercury Rack Pro models, the individual drive LEDs will show as pink. Non-AF drives will generate blue LEDs. To learn more about Advanced Format and how it can benefit your workflow, please check th...

Qx2 (All): Block Size

The block size for the Qx2 is 512 bytes....

MiniStack (2012, Classic, MAX): 10,000 RPM Drives

We do not recommend the use of 10,000 RPM hard drives in any of the MiniStack family of enclosures. The MiniStack Classic has no fan to dissipate the heat from this type of high performance drive, while the the MiniStack MAX and MiniStack (current model...

Mac: Airport Extreme and Time Machine

If you have one of the original Airport Extreme base stations with connectivity for an external drive, we do NOT recommend you set up a drive in this way for use with Time Machine backups. This was something Apple originally supported but no longer suppor...

eSATA to USB 3.0 Adapter: Drive Not Recognized

Article applies to the following products: NWTADESATAUSB3 If your eSATA equipped drive is not detected by your computer, try connecting the adapter to your computer's USB 3.0 or USB 2.0 port first and then connect the powered up eSATA drive to the adapt...

PCI Cards: Card or Connected Drive Malfunctioning

The most common cause of PCIe-related problems is that the card is either not fully seated or installed properly, or it is not installed in the optimal slot based on the amount of bandwidth it requires. In some cases a special driver may be required (plea...

Mac: Spotlight Won't Index My Drive

If you occasionally encounter an issue where Spotlight will not index a particular folder on your local drive or the contents of an external drive, please see the article below for tips on how to re-index a specific folder or drive. https://support.appl...

Windows 7: Problems with Firewire Driver / Devices

Windows 7's built-in FireWire (called IEEE 1394) drivers do not work properly with some Firewire devices. These devices will either fail to be recognized properly or lock up when initiating file transfers of any appreciable size. Luckily there is a relati...

miniStack (All Versions): Drive Type Compatibility

LAST UPDATED: May 2018   CURRENT VERSIONS OWC MINISTACK – no known capacity limit at this time. LEGACY VERSIONS NEWERTECH MINISTACK (white plastic cover, also called "V1") – accepts PATA drives up to 750GB in size.  NEWERTECH miniStack V2 – acce...

miniStack (2012, MAX): Fan Type

The miniStack (2012) and miniStack MAX both use a 50X50X15 mm MagLev fan. The model number is GB1205PHV3-8AY....

Mac: USB 3.0 Bluetooth Interference (2012 Mac Mini)

For some owners of the 2012 Mac Mini and the NewerTech MiniStack [http://eshop.macsales.com/shop/ministack], working with Bluetooth devices while operating the MacMini nearby can cause problems with said devices. OWC has identified the problem [http://blo...

miniStack (2012, MAX): Stacking Order

Because of potential signal interference issues between USB 3.0 and Bluetooth, the miniStack or miniStack MAX should be placed underneath your Mac Mini, not on top of it. This will ensure the best possible Bluetooth range....

Windows XP: Formatting Drives

For instructions on how to format a hard drive using Windows XP, please check the link below. https://support.microsoft.com/en-us/kb/309000#bookmark-5...

miniStack (2012, MAX): Power Up Issues

Both the miniStack (2012 edition) and miniStack MAX requires a USB or Firewire cable connection to the computer, as well as a good power connection before the drive and fan will spin up. If the data connection cable is loose or not active, the device will...

Universal Drive Adapter: Drive Click Sound

If you connect only the power and the Universal Drive Adapter (UDA) to your drive without also connecting the USB cable to your computer, the drive will make a click sound. The drive is looking for a data signal to spin up. Once you connect the UDA to a c...

miniStack (All): Fan Noise

Over time, dust can accumulate inside legacy and current model miniStack fan housings, causing the fan mechanism to become unbalanced. This can create unusual noises coming from the fan area. The problem can often be fixed with careful use of compressed a...

miniStack (All): Use with Other Macs (and PCs)

Occasionally customers ask if the various miniStack models we sell can be used with Macs other than the Mac Mini. Absolutely! The name miniStack was given because of the form factor and design of the enclosure. Internally, the miniStacks are very similar ...

Hard Drives & SSDs: Slow Performance - External Drives

There are many potential causes of slow transfer speeds between your external drive and your Mac or PC. While we cannot cover all of them in this article, here are a few tips that can help you to identify or eliminate the possibility of the more common ca...

eSATA Extender Cable Adapter: Performance Issues

Article applies to: NWTMPQXES2 If you encounter performance issues or a lack of throughput when using the cable adapter, the source of the problem may be the total length of the adapter plus your eSATA cable. SATA cables have a working length limitation...

External Drives: Daisy Chains and Bus Power

We often are asked if it is possible to daisy-chain multiple drives and have all of them draw power from the main system bus. The short answer is no. Once you begin daisy chaining hard drives or SSDs, each drive in the chain will need a dedicated power ...

Qx2 (All): Formatting Results in "Invalid Request" Error

This may be due to the drive format you're trying to use. The recommended format for OS X is Mac OS Extended (Journaled). Try the steps below to see if they resolve the issue. 1. Launch Disk Utility. 2. Highlight Qx2 drive icon. It should say somethin...

Qx2 (All): Drives Display as Master Boot Record

When set up for RAID some Qx2 drives will show up as Master Boot Record (MBR) devices when used in a different enclosure, even though they are not MBR. The reason for this is the Qx2 stores information about the disk array (RAID volume) on some of the dri...

Qx2 (All): Boot Support by Port Type

USB 3.0 VERSION FW 800: Any Intel Mac connected via FireWire 800 will boot from the Qx2. USB 3.0: Any Intel Mac connected via USB 3.0 will boot from the Qx2. PC support will vary by manufacturer and BIOS type. eSATA: Any SATA based Mac using a built-i...

Qx2 (All): RAID 10 - Drive Groupings

When the Qx2 is set to RAID 10, drive bays A & C create one mirrored set and drive bays B & D create the other mirrored set. Those two sets are then striped. ...

Guardian Maximus: Rebuild - HDD Positions

IMPORTANT In the event of a drive failure, you must ensure the good drive with your data is installed as HDD1 (the drive that attaches to the bridge card) and the new drive you are writing to is installed as HDD2 (the drive that attaches to the SATA cab...

Qx2 (All): 2.5" Drive Converters

Yes, you can use the Newertech AdaptaDrive bracket NWTADPTADRV to install 2.5" drives into the Qx2. http://eshop.macsales.com/item/NewerTech/ADPTADRV/ [http://eshop.macsales.com/item/NewerTech/ADPTADRV/] You can also use the Icy Dock converter tray for ...

Professional Data Recovery Options (DriveSavers)

If you have already contacted Technical Support [http://eshop.macsales.com/Service/contact/] and are still having trouble accessing information on a drive(s) purchased from OWC, you may want to consider working with one of our professional data recovery p...

Qx2 (All): SPAN - Drive Capacities

When the Qx2 is set to SPAN mode, all installed drives show up as one large single volume. The total size will depend on the drives installed; YOU CAN USE DRIVES OF DIFFERENT CAPACITIES. A span is an array (not RAID) in which the data is written sequent...

Qx2 (All): Device Not Shown in Windows (My Computer)

NEWLY PURCHASED QX2: If your PC recognizes the Qx2 is connected but the device does not appear within My Computer,  you need to format the factory-built disk array. Please be sure to select a drive letter during the formatting process. Formatting tips f...

Qx2 (All): Fastest Mode for Video Editing

Video editing is a high bandwidth workflow; speed is very important. Therefore, setting up the Qx2 as a RAID 0 "Stripe" with either two or four drives, is likely to be the most useful configuration for a video workflow. Using other RAID levels when captur...

Qx2 (All): RAID 5 Rebuild Times

The time required to rebuild the RAID 5 volume depends on the capacity and speed of the drives and whether or not you will be using them while they are rebuilding. A typical rule of thumb if you're not accessing the data during the rebuild process is roug...

Qx2 (All): Dedicated Cache

The Qx2 does not include a dedicated cache as part of its design. However users can benefit from using HDDs with onboard caching. ...

Qx2 (All): hot-swapping drives

It is possible when using one of the RAID modes to swap out a failed drive while the Qx2 power is on, however the Qx2's alarm will sound if you do this; hot-swapping is not the intended behavior. The preferred practice is to power down the Qx2 before you ...

Qx2 (All): Vibration Dampening and Acoustic Coupling

The QX2 enclosure does not include any internal vibration dampening materials to prevent acoustic coupling between the installed drives. However whenever possible for the standard versions, and always for the enterprise versions, we make an effort to use ...

Qx2 (All): Drive Failure and LEDs

QX2 (USB 3.1 GEN 1) If a drive fails in the Qx2, the drive's LED will turn off. If the drive fails but can be rebuilt, the drive's LED will flash orange. QX2 (USB 2.0) If one of the HDD LEDs lights up solid red and at the same time the Rebuild LED l...

Qx2 (USB 3.0): Arrays, Rebuilds, and Formatting Options

This document addresses some common points of confusion. Please use see the user manual for more detailed information. http://eshop.macsales.com/tech_center/manuals/mercury_elite/OWCMANMEQX3_R3.pdf [http://eshop.macsales.com/tech_center/manuals/mercury_el...

Qx2 (All): Daisy Chains

Yes, you can daisy chain from the QX2 using either of the Firewire 800 ports. Note that in the case of the Qx2, every device in the Firewire chain including the Qx2 itself needs to have its own power supply. The Qx2 will not bus-power any Firewire devices...

RAID Enclosures: Common Questions

WHAT IS THE RECOMMENDED OPERATING TEMPERATURE FOR MY RAID ENCLOSURE? This depends on the specific model. Please check the product web page. The "SPECS" section near the bottom of the page will provide the recommended operating temperatures and non-opera...

Qx2 (All): RAID 5 Capacity

ALL VERSIONS: For standard RAID 5 mode (using all four drives), the total capacity will be as large as 3 drives. For example if you are using four 1TB drives the useable capacity would be 3TB. USB 2.0 VERSION ONLY: When Mode 9 (RAID 5: 3 Drives + Spare)...

Qx2 (All): Replacing a Failed RAID Drive

If one of the drives in your Qx2 has failed, OWC recommends you replace that drive with a new drive of identical make, model, capacity (and if possible) firmware. The process for doing this is covered in detail in your user manual. USB 2.0 Version - htt...

Qx2 (All): Adding Drives to an Existing RAID

It is not possible to add more drives to an existing Qx2 RAID without reformatting the logical volume. To add additional drives to a new RAID array, please consult the user guide for your Qx2 mode: USB 2.0 Version - http://eshop.macsales.com/tech_cent...

Qx2 (USB 3.0): RAID Modes Explained

The Qx2's RAID levels are explained in detail below. SPAN: The drives show up as one large single volume but the total size will depend on the drive with the smallest capacity. Spanning is an array (non-RAID) that is written sequentially to, across the ...

Qx2 (All): Cross-Platform RAID Format

If you are running Windows Vista SP1 or later or Mac OS 10.6.5 or later, you can format your Qx2 volume to use the exFAT file system. This will allow the drive to be recognized by both Macs and PCs, and elimintes the 4GB file size limit imposed by earli...

Qx2 (USB 3.0): RAID Levels Supported

The current USB 3.0 Qx2 model (JMicron chipset) supports RAID 0, 1, 5, 10, span, and independent modes....

Windows (XP, 2000): Formatting Problems

If you are using a legacy or current OWC drive enclosure with Windows XP or Windows 2000, and you find that you cannot reformat the drive or assign a new drive letter, this is most likely due to an OS incompatibility with the newer GUID partition map sche...

eSATA Extender Cable Adapter: Correct PCIe Slot

Article applies to: NWTMPQXES2 The NewerTech eSATA Cable Extender Adapter must be installed into the top PCIe slot in your Mac Pro. It cannot be moved to a different slot because the length of the extender cable would not allow for it....

OS X: Apple Partition Map vs. GUID Partition Table

There are two types of partition map schemes available on the Mac; once applied they will determine some of the drive's capabilities. APPLE PARTITION MAP (APM) 1. Seen and usable on all PowerPC and Intel based Mac machines. 2. Bootable only on Pow...

OWC Custom Drive Icons

If you would like to use one of our custom icons with your drive(s), please use the page linked below. It contains large thumbnails depicting all the icons, as well as instructions for how to add the icons to your drive's on-screen appearance. http://es...

Hard Drives & SSDs: Actual Formatted Capacity

When formatted, all drives will be recognized as having less space available than the number of GB or TB designated in the product name. The reason for this is that operating systems consider 1GB to equal 1,024 bytes, while manufacturers consider 1GB to b...

Universal Drive Adapter: USB Hub Issues

OWC and Newertech recommend that you connect your Universal Drive Adapter (UDA) directly to the computer to reduce the likelihood you will encounter any problems. Since the power output on USB Hubs can vary by significant amounts, connecting the UDA to ...

Hard Drives: Identifying Unusual Noises

While all hard drives will exhibit some mechanical noises when reading or writing data (and some are definitely louder than others), sometimes you may hear some unusual noises which you cannot positively identify (either the noise or its cause). In cases ...

FireWire Enclosures: Sleep Issues with 10.9 and later

External enclosures from OWC and NewerTech that use FireWire chipsets made by Oxford and JMicron may exhibit a behavior whereby the drives do not spin down when the computer sleeps. This behavior exists on Macs running OS X 10.9 or later and does not occu...

Mercury Elite Pro Dual (Thunderbolt): No Power Switch

For this enclosure, the Thunderbolt connection itself effectively acts as a power switch. Even if the power supply is plugged into the drive, if there is no active data connection between the host computer and the Elite Pro Dual, the enclosure will remain...

eSATA to USB 3.0 Adapter: Avoiding Drive Sleep

If you are running on OS X and you would like to ensure that any eSATA drive connected to your eSATA to USB 3.0 adapter does not go to sleep, please use the script link below to achieve this. Instructions are included in the .zip file. http://download.m...

Qx2 (USB 3.0): Independent Mode

Any USB 3.0 Qx2 (JMicron chipset) purchased prior to 2/7/14 will need a firmware update installed to enable independent drive mode. To install this firmware update, please download the attached file and follow the included instructions. USB 3.0 Qx2's purc...

Qx2 (USB 3.0): Power Draw

The current USB 3.0 Qx2 (JMicron chipset) utilizes a staggered spin-up when first powering on the drives; the power draw is around 50 Watts. After the initial spin-up, normal-to-heavy usage will produce a power draw of about 38 Watts; this can vary by sma...

Does the Rack Pro RAID Manager Support SSL?

Currently the RAID Manager for the Rack Pro (with hardware RAID) does not support SSL. A request has been made to our vendor to support this, however we do not expect that to happen for the foreseeable future....

Mac: Disk Utility Secure Erase

If you need to securely erase a hard drive or SSD, you can use the OS X / macOS Disk Utility to perform this task. * Open the Disk Utility. * Using the Sidebar, select the volume you wish to erase. * Click the Erase tab. * Choose a drive format ...

Qx2 (USB 3.0): Fan Information

BEARING TYPE: ball bearings MEASURED DECIBEL LEVEL: < 30db DIMENSIONS: 92x92x25mm FAN RATE: this fan is not temperature controlled. It runs at a constant rate. FAN FAILURE: if the fan fails the Qx2's fan alarm will sound. ...

Qx2 (USB 3.0): Firmtek 2ME4-E Compatibility

The 2ME4-E card from Firmtek is not compatible with the USB 3 version of the Qx2 (JMicron chipset)....

RAID: Should I Replace a Failed Drive?

Note: this topic does not deal with data parity, mirroring or other back-up related technologies. In most situations, when you have a failed drive in a RAID enclosure, you should remove the failed drive immediately from the RAID and replace it. Not re...

SoftRAID 5: RAID 1 - "Missing Secondary Disk"

If your copy of SoftRAID displays a message saying that your RAID 1 or Mirrored RAID is "Missing a Secondary Disk. . .", there is typically an easy resolution to this problem. The most common solution is to adjust the appropriate "Timeout" setting in Soft...

SoftRAID: Display Sleep (Volume Unmounts)

If you are still using SoftRAID 5.0.7 or earlier, there is a bug where connected RAID volumes sometimes dismount if the Mac's Display Sleep feature is activated.  If you see this behavior please visit www.softraid.com/thunderbay [https://www.softraid.co...

Hard Drives & SSDs: OWC Formatting Guides

If you need tips on how to format a drive you purchased from Macsales.com, using different versions of the OS X Disk Utility or built-in PC utilities, please see the links below for detailed steps. OWC Drive Guide http://eshop.macsales.com/Customized_Pa...

OWC Drive Dock: Toshiba X300 Series (Drive Door Issue)

NOTICE: Drive Docks that shipped from OWC on or after June 1, 2016, are not affected by the issue described below. The screw heads on the 4TB, 5TB, and 6TB Toshiba X300 series of drives are slightly longer than those found on other 3.5" SATA drives. One...

Spotlight and Time Machine: Impact on Application Performance

Unless you have disabled it, occasionally the Spolight indexing feature in OS X will run in the background when you are using other applications. Spotlight indexing can (for a brief time) cause other applications that are running -- including benchmark so...

Rack Pro RAID Manager: Preventing Drive Spin-down / Sleep / Standby

Occasionally problems can arise with the Rack Pro + RAID Manager configuration, if the drives spin down. This happens when the unit goes into Sleep or Standby mode. To avoid drive spin down and potential problems, select "No Standby" in the RAID Manager o...

Mercury Elite Pro (U3/FW800): MacPro6,1 and 10.9.5

Some of our 5TB enclosures including one variant of the Mercury Elite Pro (OWCME3QH7T5.0) ship with Toshiba hard drive model MD04ACA500. If you are using a USB-enabled enclosure with this Toshiba drive installed, and you connect the enclosure to the USB 3...

ThunderBay 4 mini: Power Draw

In limited testing, the OWC ThunderBay 4 mini was found to draw power within the ranges shown below. Examples for both hard drives and SSDs are provided. Please note that within each category, the amount of power drawn will vary slightly based on drive ma...

ThunderBay 4: Power Draw

The OWC ThunderBay 4 enclosure is rated to supply up to 150 watts of power in total when four drives are installed, however in limited testing power draw rarely exceeds 80 watts....

USB Enclosures: Limitations when Creating Bootable Partitions

NOTE: if you are running OS X 10.11 or later, your Disk Utility interface will look different than the one shown below. For more information on creating partitions in 10.11, please click here [http://eshop.macsales.com/tech_center/formatting/Mac_Formattin...

OWC Drive Dock: USB Hot-swap Limitation

AFFECTED PART NUMBERS: OWCTB2U3DKR2 When connected via Thunderbolt, you can power each drive bay on and off independently (and swap out either of the drives) without affecting the other drive. When connected via USB, it is possible to unmount either dri...

Mercury Elite Pro Dual (U3/FW800): FireWire 800 and Yosemite

If a customer has a Mercury Elite Pro Dual [https://www.owcdigital.com/products/external-storage/mercury-elite-pro-dual-overview] (OWCMED3FR---), and the device will not mount when connected to a Mac that is running 10.10 Yosemite, there may not be anythi...

OWC Enclosures: JMicron, FireWire, and ProTools

All OWC drive enclosures which include a JMicron FireWire 800 (1394b) chipset, are fully compatible with the ProTools audio platform. Oxford FireWire chipsets are not a requirement in this workflow....

OWC Enclosures & Drive Docks: 4Kn Drive Compatibility

CURRENTLY MOST OWC STORAGE SOLUTIONS DO NOT SUPPORT NATIVE 4K (4KN) HARD DRIVES; ONLY THE OWC THUNDERBAY 4, OWC MERCURY ELITE PRO QUAD, OWC RACK PRO MINI-SAS, THUNDERBAY 4 MINI (LEGACY PRODUCT), THE UPCOMING OWC THUNDERBAY 6, AND OWC'S JUPITER ENTERPRISE ...

OWC Enclosures, Drive Docks, & SSDs: FileVault and BitLocker Support (2017)

As of April 2017, all current OWC storage enclosures, storage docks, and SSDs tested as compatible with Apple FileVault and Windows BitLocker. Tests were run on a variety of host hardware and operating systems including Windows 8.1 Pro, Windows 10 Pro, Ma...

Mercury Elite Pro (U3/FW800): Seagate Drive Compatibility

RELEVANT PART NUMBERS: OWCME3QHKIT0GB, OWCME3QHKITSW   UPDATE: 08/25/17   Please note that the following drives should now work with the Mercury Elite Pro enclosure, but only after a firmware fix has been applied by OWC. Please contact Customer ...

eSATA Extender Cable Adapter: Cable Length

Article applies to: NWTMPQXES2   If you encounter performance issues or a lack of throughput when using the cable adapter, the source of the problem may be the total length of the adapter plus your eSATA cable. SATA cables have a working length limita...

Carbonite: Thunderbolt™ Compatibility

At the time of this writing, based on information provided to us by Carbonite, we can confirm that their online data backup services do not support storage devices connected via Thunderbolt, Thunderbolt 2, or Thunderbolt 3. Additionally, wireless storage ...

Qx2 (All): Accelsior E2 Incompatibility

Please note the OWC Mercury Elite Pro Qx2 [https://www.owcdigital.com/products/mercury-elite-pro-qx2] is not compatible with the eSATA ports on the Mercury Accelsior E2 [https://www.owcdigital.com/products/mercury-accelsior-e2] series of SSDs.   ALTER...

Mac: High Sierra — Unformatted Disks Not Visible (Disk Utility)

Please note that for the initial release of macOS 10.13 (High Sierra), unformatted drives may not show up in the Disk Utility drive list. This applies to both internal and external drives. One possible solution is to access the main menu and choose View >...

ThunderBay 4: Incompatible 2.5 inch SSDs

Please note that all ThunderBay 4 with Thunderbolt 3 units purchased prior to October 29, 2018, are incompatible with the SSD models shown below. Some legacy OWC SSD products may also be incompatible. This issue does not impact the ThunderBay 4 with Thund...

OWC ThunderBlade: macOS Boot Drive Setup

LAST UPDATED: 10/4/19  RELEVANT PART NUMBERS: * OWCTB3TBV4T1.0 * OWCTB3TBV4T2.0 * OWCTB3TBV4T4.0 * OWCTB3TBV4T8.0 * OWCTB3TBV4T01 * OWCTB3TBV4T02 * OWCTB3TBV4T04 * OWCTB3TBV4T08 Please note that it is not possible to use the ThunderBl...

OWC ThunderBlade: Windows Unmount Behavior

RELEVANT PART NUMBERS: * OWCTB3TBV4T1.0 * OWCTB3TBV4T2.0 * OWCTB3TBV4T4.0 * OWCTB3TBV4T8.0 Please be aware that due to circumstances beyond OWC's control, when the ThunderBlade volume is ejected or unmounted from Windows 10, there can be a subs...

OWC Thunderblade: Thermal Recommendations

Please note that during demanding use-cases the Thunderblade enclosure will heat up. This is expected — the case is designed to act as a radiator, drawing heat away from the internal components. Because of this, we do not recommend stacking multiple Thund...

OWC Thunderblade: Thermal Notes

Last Updated: June 1, 2018   * If you have more than one ThunderBlade as part of your workflow, do not stack them during use. This can interfere with their ability to dissipate heat, which can lead to unexpected behaviors. * For the same reason, d...

OWC Express 4M2: Drive Compatibility

OVERVIEW The Express 4M2 enclosure only works with NVMe (PCIe 3.0) SSDs. SATA M.2 drives will not function if installed. Note that you cannot distinguish an NVMe M.2 drive from a SATA-based drive just by looking at the M.2 connector key. Both types of...

OWC Drive Dock (All): Toshiba HDD Sleep Issue

RELEVANT PART NUMBERS: * OWCTB2U3DKR2 * OWCU3DRVDCK2 * OWCTCDRVDCK   Please be aware that if you are booting from certain Toshiba 3.5 inch HDDs you may not be able to use the Mac operating systems' sleep modes as expected. In some cases the sys...

ThunderBay (Thunderbolt 3 Models): Drive Sleep Issue

RELEVANT PART NUMBERS: * OWCTB36LRTxxx * OWCTB36SRTxxx * OWCTB36LRKIT0 * OWCTB36SRKIT0 * OWCTB3SRTxxxx * OWCTB3IVTxxxx * OWCTB3SRKIT0GB * OWCTB3IVKIT0GB   Please note that we have recently verified an issue that may impact your Thunde...

Envoy Pro EX (USB-C): IP67 Information

WHAT DOES AN IP-RATED DESIGNATION MEAN?    The IP or “Ingress Protection” ratings are an international standard used to define different levels of intrusion to an object. The “IP” rating lists two digits that have specific meanings and indicate a certain ...