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Software

SoftRAID: How Are the Modes Different?

Generally, the different RAID modes available in SoftRAID offer trade-offs between speed and data redundancy. For example RAID 0 trades all data protection features for the maximum possible data rates, while RAID 1 trades all speed gains for a complete se...

SoftRAID: Evaluation Period Expired

If you have updated SoftRAID and subsequently receive a message that says "Evaluation Period Expired," go to the SoftRAID menu and choose "Enter Serial Number". You will be prompted to enter the serial number that was included with the software. Once comp...

Mac: Spotlight Won't Index My Drive

If you occasionally encounter an issue where Spotlight will not index a particular folder on your local drive or the contents of an external drive, please see the article below for tips on how to re-index a specific folder or drive. https://support.appl...

Disc Label (6.x): System Requirements

According to the developer (Smile Software), DiscLabel 6.x [https://smilesoftware.com/DiscLabel/faq.html] is compatible with Mac OS X 10.6 and later. Because of this, an Intel processor is also required (10.5.x was the last version of OS X which supported...

Mac OS: Matching Version Numbers with Names

The official designations for all OS X  and macOS versions are listed below. 10.0 Cheetah 10.1 Puma 10.2 Jaguar 10.3 Panther 10.4 Tiger 10.5 Leopard 10.6 Snow Leopard 10.7 Lion 10.8 Mountain Lion 10.9 Mavericks 10.10 Yosemite 10.11 El Capitan  10.12 Sie...

Data Backup 3: Common Questions & Setup Tips

If you have questions about the different options in Data Backup 3, the best source of information is the developer web site. If you still have questions after viewing the links below, please contact ProSoft Support for additional assistance. FAQ: https...

Mac: Disk Utility Secure Erase

If you need to securely erase a hard drive or SSD, you can use the OS X / macOS Disk Utility to perform this task. * Open the Disk Utility. * Using the Sidebar, select the volume you wish to erase. * Click the Erase tab. * Choose a drive format ...

Bluetooth: Parallels - Bluetooth Sharing

In Parallels, navigate to: Virtual Machine menu ►Configure ►Hardware ►USB & Bluetooth and enable Bluetooth sharing, as shown via the URL below. http://kb.parallels.com/en/114686 [http://kb.parallels.com/en/114686] ...

SoftRAID 5: RAID 1 - "Missing Secondary Disk"

If your copy of SoftRAID displays a message saying that your RAID 1 or Mirrored RAID is "Missing a Secondary Disk. . .", there is typically an easy resolution to this problem. The most common solution is to adjust the appropriate "Timeout" setting in Soft...

Spotlight and Time Machine: Impact on Application Performance

Unless you have disabled it, occasionally the Spolight indexing feature in OS X will run in the background when you are using other applications. Spotlight indexing can (for a brief time) cause other applications that are running -- including benchmark so...

Rack Pro RAID Manager: Preventing Drive Spin-down / Sleep / Standby

Occasionally problems can arise with the Rack Pro + RAID Manager configuration, if the drives spin down. This happens when the unit goes into Sleep or Standby mode. To avoid drive spin down and potential problems, select "No Standby" in the RAID Manager o...

SoftRAID: Uninstalling the Driver and Other Components

Occasionally customers will attempt to uninstall or remove SoftRAID components with third party utilities like AppCleaner. OWC strongly discourages this practice as it can lead to problems. A better way to remove SoftRAID system components is to use the b...

Mac: High Sierra — Unformatted Disks Not Visible (Disk Utility)

Please note that for the initial release of macOS 10.13 (High Sierra), unformatted drives may not show up in the Disk Utility drive list. This applies to both internal and external drives. One possible solution is to access the main menu and choose View >...

SoftRAID: Upgrading a Startup Volume on High Sierra

If you have a startup volume that is build with SoftRAID, and you would like to upgrade the volume to use High Sierra (macOS 10.13) and APFS, please use the steps found on the SoftRAID support page [https://www.softraid.com/forum/showthread.php?tid=844]. ...

New & Used Macs (select models): AHT, Apple Diagnostics, 10.14+

CURRENT AS OF JULY 29, 2019 AFFECTED MACS (MODELS CONFIRMED TO DATE): * MacBookAir5,1 * Macmini6,2 * MacBookPro9,1 * MacBookPro9,2 * MacBookPro10,1 Please be aware that if you own any of the model IDs [https://support.apple.com/en...