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Docks and Hubs

Thunderbolt 2 Dock: Supported Resolutions (HDMI)

The computer itself and not the dock will usually be the "limiting" factor for what resolutions are supported. The OWC Thunderbolt 2 Dock has a HDMI 1.4b port which allows resolution support up to 4k. All Macs that are capable of running a 4k display are ...

Thunderbolt 2 Dock: Switched Audio Channels

It has been confirmed that the audio channels for the headphone jack (Audio Out) on the OWC Thunderbolt 2 Dock, are flipped. That is, the signal for the left channel will play through the right output and vice-versa. Future shipments will include a fix fo...

Thunderbolt 2 Dock: Replacement Power Supply

PART NUMBER: OWCTB2DOCK12P   The power supply found here http://eshop.macsales.com/item/OWC/TBDTB4MPWR/ [http://eshop.macsales.com/item/OWC/TBDTB4MPWR/] will work with the Thunderbolt 2 Dock, as well as the Thunderbay 4 mini and the Mercury Elite Pr...

Thunderbolt Docks (2 & 3): Audio Distortion and Pre-amplification

RELEVANT PART NUMBERS: OWCTB2DOCK12P OWCTB3DK13PSL OWCTB3DK13PSG   Please note that when using the Thunderbolt 3 Dock for playback through the headphone / speaker jack, the signal will be pre-amplified. Many types of computer speakers and headphones...

OWC Drive Dock: Toshiba X300 Series (Drive Door Issue)

NOTICE: Drive Docks that shipped from OWC on or after June 1, 2016, are not affected by the issue described below. The screw heads on the 4TB, 5TB, and 6TB Toshiba X300 series of drives are slightly longer than those found on other 3.5" SATA drives. One...

Thunderbolt 2 Dock: Scratch-resistant Cover & Protective Film

ISSUE: the Thunderbolt 2 Dock ships with a thin film of protective plastic on its scratch-resistant cover. The plastic film is there to prevent cosmetic damage during packing and shipment. If left intact the film can become scratched after some use, givin...

Thunderbolt Docks: Power by Port Type

RELEVANT PART NUMBERS: * OWCTB2DOCK12P * OWCTB3DK13PSG * OWCTB3DK13PSL * OWCTB3DK12PSG * OWCTB3DK12PSL * OWCTB3DK14PSG * OWCTB3DK14PSL THUNDERBOLT 2 DOCK USB 3.1 Gen 1 (rear ports): 4.5W USB 3.1 Gen 1 High Power (side port): 7.5W Fir...

USB-C Dock (All): Cable Specification and Device Reporting

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG Depending upon the type of USB-C cable used to connect the USB-C Dock to the ...

USB-C Dock (HDMI): Type-C Port Display Limitations

PART NUMBERS: OWCTCDOCK11PSG, OWCTCDOCK11PSL, OWCTCDOCK11PGD   The USB 3.1 Gen 1 Type-C port on the back of the dock (between the USB Standard-A ports and the Ethernet port) can carry only data and power. It does not support video signals or video ada...

USB-C Dock (All): Hardware Requirements

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG   Please note that the USB-C port on the host computer must be a built-in o...

OWC Drive Dock: USB Hot-swap Limitation

AFFECTED PART NUMBERS: OWCTB2U3DKR2 When connected via Thunderbolt, you can power each drive bay on and off independently (and swap out either of the drives) without affecting the other drive. When connected via USB, it is possible to unmount either dri...

USB-C Dock (All): Siri Microphone Input

When you connect the USB-C Dock to a Mac running OS 10.12, Siri's default microphone input may automatically switch from the 'Internal Microphone' setting to 'OWC USB-C Dock.' If you do not have a microphone connected to the dock, you need to switch the M...

Thunderbolt 2 Dock: Siri Microphone Input

When you connect the Thunderbolt 2 Dock to a Mac running OS 10.12, Siri's default microphone input may automatically switch from the 'Internal Microphone' setting to 'USB audio CODEC.' If you do not have a microphone connected to the dock, you need to swi...

USB-C Dock (All): Mac Ethernet Driver

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG In order to use the Ethernet port, as of August 1, 2017 all Mac hosts (includ...

USB-C Dock (All): Host Connection Issues (Apple cables)

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG If you have connected a MacBook or MacBook Pro host to the USB-C Dock and are...

Thunderbolt Docks (2 & 3): Driver Location

The Thunderbolt 2 Dock and Thunderbolt 3 Dock now use the same driver. The current driver provides support the same set of devices as the previous Thunderbolt 2 Dock driver. Originally, the driver was named OWCThunderbolt2DockChargingSupport.kext. The n...

Thunderbolt 2 Dock: 802.3az Support

The Thunderbolt 2 Dock uses the Intel i210AT Ethernet controller, which supports the 802.3az EEE protocol. Data Sheet [https://www.intel.com/content/dam/www/public/us/en/documents/datasheets/i210-ethernet-controller-datasheet.pdf] ...

USB-C Dock (All): Power By Port Type

RELEVANT PART NUMBERS: OWCTCDK10PMDxx OWCTCDOCK11xx   USB 3.1 Gen 1 (rear ports): Bus Power up to 4.5W USB 3.1 Gen 1 High Power (front port): Bus Power up to 7.5W USB-C (rear port): Bus Power up to 7.5W USB-C (host port): Power Delivery up t...

Thunderbolt 3 Dock: Host Charging (USB Power Delivery)

RELEVANT PART NUMBERS: * OWCTB3DK13PSG * OWCTB3DK13PSL * OWCTB3DK12PSG * OWCTB3DK12PSL * OWCTB3DK14PSG * OWCTB3DK14PSL The Thunderbolt 3 Dock is capable of delivering between 60 and 85W of power to charge the battery in laptop host computer...

USB-C Dock (All): Host Charging (USB Power Delivery)

RELEVANT PART NUMBERS: OWCTCDK10PMDxx OWCTCDOCK11xx   The USB-C Dock is capable of delivering up to 60W of power to charge the battery in laptop host computers with USB-C connections. If the laptop uses a power adapter that provides more than 60W, t...

Thunderbolt 3 Dock: S/PDIF Audio

RELEVANT PART NUMBERS: OWCTB3DK13PSL, OWCTB3DK13PSG   Please note that S/PDIF is output-only. The S/PDIF connection in the Thunderbolt 3 Dock is driven by a CMedia CM6533N chipset. This chipset provides the following capabilities over S/PDIF:  ...

Thunderbolt 3 Dock: Apple USB Super Drive

RELEVANT PART NUMBERS: * OWCTB3DK13PSG * OWCTB3DK13PSL * OWCTB3DK12PSG * OWCTB3DK12PSL * OWCTB3DK14PSG * OWCTB3DK14PSL   Please note that in order to use the Apple USB Super Drive with the OWC Thunderbolt 3 Dock, the driver [https://www.o...

USB-C Dock (All): Audio Output / Input

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG   OUTPUT All versions of the USB-C Dock use the same audio output source, ...

Thunderbolt 2 Dock: Audio Output / Input

PART NUMBER: OWCTB2DOCK12P   OUTPUT The Thunderbolt 2 Dock uses the audio output source shown in the screenshot below. INPUT The Thunderbolt 2 Dock uses the audio input source shown in the screenshot below. SIRI When you connect the Thunderbolt...

Thunderbolt 3 Dock: Audio Output / Input

RELEVANT PART NUMBERS: OWCTB3DK13PSL, OWCTB3DK13PSG   OUTPUT The Thunderbolt 3 Dock uses the audio output source shown in the screenshot below. INPUT The Thunderbolt 3 Dock uses the audio input source shown in the screenshot below. SIRI When ...

OWC Thunderbolt, USB-C Docks: MAC address

RELEVANT PART NUMBERS: OWCTB2DOCK12P OWCTB3DK13PSL OWCTB3DK13PSG OWCTCDK10PMDSG OWCTCDK10PMDSL OWCTCDK10PMDRG OWCTCDK10PMDGD OWCTCDOCK11PSG OWCTCDOCK11PSL OWCTCDOCK11PGD OWCTCDOCK11PRG   Please note that the Thunderbolt 3 Dock, Thunderbolt 2 Dock,...

USB-C Dock (All): Audio Pre-amplification

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG Please note that when using the USB-C Dock for playback through the headphone...

USB-C Dock (HDMI): MacBook & MacBook Pro Sleep Issues

AFFECTED SYSTEMS: MacBook8,1 MacBook9,1 MacBook10,1 MacBookPro13,1 MacBookPro13,2 MacBookPro14,1 MacBookPro14,2 MacBookPro14,3   Some customers may notice when their MacBook or MacBook Pro enters Sleep mode, that the computer loses its connection to ...

USB-C Travel Dock: Auxiliary Power Port

Please note that the USB Type-C auxiliary power port on the front of the dock (shown below) is for the purposes of host charging and providing additional power to connected devices. It does not support data over USB including display data. Additionally, p...

USB-C Travel Dock: 4K HDMI Display Behavior (ASUS)

In rare cases, customers using a 4K HDMI ASUS display with the USB-C Travel Dock MAY experience an issue where video playback is not perfectly smooth or as smooth as it is at lower resolutions. This happens only under the conditions noted below. Even then...

Thunderbolt 3 Dock: USB Port Distribution

Please note that the OWC Thunderbolt 3 Dock has two Fresco Logic USB 3.1 Gen 1 host controller chipsets, which control most of the port connections on the dock. Please see the part numbers and graphics below to get an understanding of which USB, media, an...

USB-C Travel Dock: Type-A Host Port Compatibility

Please note that the OWC USB-C Travel Dock will not work when connected to a host computer via a USB Type-C to Type-A cable or adapter. The host must have a native USB-C port, including Thunderbolt 3 ports....

USB-C Dock (mDP): Compatibility Notice

Updated May 31, 2018   RELEVANT PART NUMBERS * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD   The OWC USB-C Dock with Mini DisplayPort is compatible with 2016-2017 MacBook and MacBook Pro models, and PCs with USB-C po...

OWC Mini DisplayPort to HDMI Adapter

RELEVANT PART NUMBERS: * OWCADPMDPHDMIB * Included in the USB-Dock with mDP box: * OWCTCDK10PMHSG * OWCTCDK10PMHSL * OWCTCDK10PMHRG * OWCTCDK10PMHGD This product works with the following OWC products and does so without obstructing neighbo...

USB-C Travel Dock: Host Power Notice

INTERNAL USE ONLY We have identified a minor issue with our current USB-C Travel Docks:   OWCTCDK5PGD: https://eshop.macsales.com/item/OWC/TCDK5PGD/ OWCTCDK5PRG: https://eshop.macsales.com/item/OWC/TCDK5PRG/ OWCTCDK5PSL: https://eshop.macsales.com/i...

OWC Expansion Docks: Driver Security Warning Mac

RELEVANT PART NUMBERS: OWCTB2DOCK12P OWCTB3DK13PSL OWCTB3DK13PSG OWCTB3DK14PSL OWCTB3DK14PSG  OWCTCDK10PMDSG OWCTCDK10PMDSL OWCTCDK10PMDRG OWCTCDK10PMDGD OWCTCDK10PMHSG OWCTCDK10PMHSL OWCTCDK10PMHRG OWCTCDK10PMHGD OWCTCDOCK11PSG OWCTCDOCK11PSL...