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Warranty claims must be made directly by filling out a warranty form available on the Kanex website. All purchased products must be returned within the Limited Warranty Period and include a Kanex-issued RMA (Return Materials Authorization) number which will be sent via email with easy-to-follow instructions on returning procedures.

MacSales.com recommends contacting the Manufacturers Tech Support for your initial support inquiry. While MacSales.com prides itself with having an extensive working knowledge for all the products we offer, the product manufacturer is almost always in a position to provide better support for the products they offer and specialize in.

Although we recommend contacting the manufacturer first, you always have the option to utilize our tech support as well.

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