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MacSales.com Terms & Policies
At MacSales.com Our Customers Come 1st!
Quality Products, Competitive Prices, Expert Support since 1988
Phone: 800.275.4576 | International: +1.815.338.8685
Customer Service - Sales (CT)
Hours: Mon-Fri 8AM-10PM | Sat 9AM-4PM
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Technical Support (CT)
Hours: Mon-Fri 8AM-8PM | Sat 9AM-4PM
Live Chat: Mon-Fri 8AM-8PM | Sat 9AM-4PM
OWC Knows Drive Storage - We pack your drive with care to protect it during shipping.
- Warranty backed as advertised.
- OWC Exclusive 90-Day Replacement Program
If your new drive experiences issues within 90 days of purchase,
we'll replace it with a brand new unit from stock!

Warranty Information

Internal Hard Drives Warranty Home

  • Replacement Limited Warranty: 90 days

90 Day OWC Replacement Limited Warranty

OWC is proud to offer an extended replacement window of 90 days on new internal hard disk drives* (unless otherwise noted in the product description) and Pioneer DVR devices. Once a return authorization number has been issued and we receive the problematic drive back, you will get a brand new replacement drive, rather than a factory refurbished drive.

*Please note this policy only applies to mechanical disk drives and does not apply to solid state drives.

If you are beyond the replacement window with OWC, please visit the drive manufacturer's warranty page, by clicking the appropriate link below:

HGST

Samsung

Seagate

Western Digital

Toshiba

Fujitsu

We take your data storage needs seriously so please contact us immediately if you have any questions, concerns or suggestions.

*OTHER WORLD COMPUTING IS NOT RESPONSIBLE FOR THE LOSS, CORRUPTION OR DESTRUCTION OF DATA WHILE USING ANY STORAGE PRODUCT PURCHASED FROM OTHER WORLD COMPUTING. OTHER WORLD COMPUTING WILL NOT BE HELD LIABLE IN ANY MANNER FOR THE RECOVERY OR RESTORATION OF ANY DATA LOST. TO MAXIMIZE YOUR DATA PROTECTION, OWC RECOMMENDS THAT YOU KEEP AN ADDITIONAL COPY OF YOUR DATA IN A COMPLETELY DIFFERENT LOCATION.

Other World Computing sells a wide variety of products from multiple manufacturers and cannot control all aspects of manufacturing, delivery or use. As a result, OWC is not responsible for special, incidental, or consequential damages including but not limited to, lost profits, downtime, technician fees, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with any product purchased from Other World Computing. Additionally, OWC is not responsible for any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment.

Exclusions & Limitations

This Limited Warranty applies only to the OWC/NewerTechnology. The Limited Warranty does not apply to any other Other World Computing hardware products or any software, even if packaged or sold with Other World Computing hardware. Manufacturers, suppliers, or publishers, other than Axiotron and Other World Computing, may provide their own warranties to the end user purchaser, but Other World Computing, in so far as permitted by law, provides their products "as is". Software included with the Modbook is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.

Other World Computing does not warrant that the operation of the product will be uninterrupted or error-free. Other World Computing is not responsible for damage arising from failure to follow instructions relating to the product's use.

This warranty does not apply: (a) to damage caused by use with non-Other World Computing products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Other World Computing; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Other World Computing or an Other World Computing Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Other World Computing; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any Other World Computing serial number has been removed or defaced.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, OTHER WORLD COMPUTING SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF OTHER WORLD COMPUTING CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY OTHER WORLD COMPUTING IN ITS SOLE DISCRETION. No Other World Computing reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, OTHER WORLD COMPUTING ITS PARENT, NEW CONCEPTS DEVELOPMENT CORPORATION, AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH OTHER WORLD COMPUTING PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. OTHER WORLD COMPUTING DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.

For OWC's complete Warranty and Return Policies:

Please contact us immediately if you have any questions, concerns or suggestions.
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