{"id":2441,"date":"2009-10-14T12:22:33","date_gmt":"2009-10-14T17:22:33","guid":{"rendered":"https:\/\/eshop.macsales.com\/blog\/?p=2441"},"modified":"2014-05-22T13:40:01","modified_gmt":"2014-05-22T18:40:01","slug":"as-the-world-of-help-turns","status":"publish","type":"post","link":"https:\/\/eshop.macsales.com\/blog\/2441-as-the-world-of-help-turns\/","title":{"rendered":"As The World Of Help Turns"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-2462\" title=\"Info-exchange\" src=\"https:\/\/eshop.macsales.com\/blog\/wp-content\/uploads\/2009\/10\/Info-exchange.png\" alt=\"Info-exchange\" width=\"300\" height=\"377\" srcset=\"https:\/\/eshop.macsales.com\/blog\/wp-content\/uploads\/2009\/10\/Info-exchange.png 300w, https:\/\/eshop.macsales.com\/blog\/wp-content\/uploads\/2009\/10\/Info-exchange-95x120.png 95w, https:\/\/eshop.macsales.com\/blog\/wp-content\/uploads\/2009\/10\/Info-exchange-257x323.png 257w, https:\/\/eshop.macsales.com\/blog\/wp-content\/uploads\/2009\/10\/Info-exchange-151x190.png 151w, https:\/\/eshop.macsales.com\/blog\/wp-content\/uploads\/2009\/10\/Info-exchange-95x120@2x.png 190w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>We often think of OWC as a giant resource&#8230;a collective of individual skills, knowledge, talents, and passion&#8230;that all come together to offer assistance to Mac users around the world. Whether it be our <a href=\"https:\/\/eshop.macsales.com\/tech_center\/index.cfm\" target=\"_self\">free lifetime US-based technical support, Live Chat even on the weekends, our free Installation Videos<\/a>, and more, we&#8217;re pleased to help you get the most from your Mac and your technology budget.<\/p>\n<p>We&#8217;re pleased to lend a helping hand because we&#8217;ve been there as customers too&#8230;looking for help and not getting it in a timely or courteous manner. And like all good deeds &#8211; or even <a href=\"http:\/\/dictionary.reference.com\/browse\/karma\" target=\"_self\">Karma<\/a> &#8211; what goes around comes around.<\/p>\n<p>Case in point&#8230;check out how creating a world of help gets started:<\/p>\n<p><em>I had problems with my Lexmark X4850 All in One printer\/scanner after installing 10.6 and had to wait for Lexmark to issue a new driver. After that, with some fiddling around, I got to print wireless, least before that, only on the wire.<\/em><\/p>\n<p><em>That was not it however!<\/em><\/p>\n<p><em>The first time I tried to scan (and never could do this wireless for some reason, even though Lexmark said I should be able to) I was unable to and the program crashed. I tried and tried, and finally found out I had to use a &#8220;workaround&#8221; using the TWAIN method.\u00a0\u00a0 This is how:<\/em><\/p>\n<p><em>Lexmark drivers bundled with Mac OS X 10.6 do not come with the usual All-in-One Center application that allows the user to scan using TWAIN backend. To scan using the bundled drivers, users can utilize the Image Capture application bundled with Mac OS X 10.6. Users may access this application by going to the Application folder and launching Image Capture or by going to System Preferences the Print &amp; Fax, selecting the Print Queue and opening it and clicking on the Scanner button on the upper right corner. TWAIN scanning support will be provided in future releases of 10.6.<br \/>\n<\/em><\/p>\n<p><em>It works, but you have to remember it after using the usual method for a long time. I tell you this in case others have the same problem and ask you.\u00a0 You helped me often, now it is my turn.<\/em><\/p>\n<p><em>Regards,<\/em><\/p>\n<p><em> Rick S., Winter Park, Florida<br \/>\nOWC customer for about 5-8 years, Mac user for about 18 years<\/em><\/p>\n<p>Equally cool to his tip was some additional insight from Rick on how deep the OWC commitment to serving goes. It seems <a href=\"https:\/\/eshop.macsales.com\/Service\/index.cfm?page=\/bios.html\" target=\"_self\">OWC Larry<\/a> was personally helping Rick upgrade a MiniTower G3 years ago and must have given Rick his home phone number. Larry&#8217;s wife answered the phone, informed Rick that Larry wasn&#8217;t home, and then proceed to help Rick to the point of being complimented as being &#8220;quite knowledgeable too&#8221;.<\/p>\n<p>We encourage you to <a href=\"http:\/\/www.youtube.com\/watch?v=aNopQq5lWqQ\" target=\"_self\">turn things around<\/a> too and send us your helpful tips so that we can share them!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We often think of OWC as a giant resource&#8230;a collective of individual skills, knowledge, talents, and passion&#8230;that all come together to offer assistance to Mac users around the world. Whether it be our free lifetime US-based technical support, Live Chat even on the weekends, our free Installation Videos, and more, we&#8217;re pleased to help you [&hellip;]<\/p>\n","protected":false},"author":46,"featured_media":2462,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[101,4],"class_list":["post-2441","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-powered-by-owc","category-tech-tips"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.2 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>As The World Of Help Turns<\/title>\n<meta name=\"description\" content=\"OWC is a giant help resource. 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