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OWC Jupiter Kore (16-Bay)

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Attention: Observe Precautions For Handling Electrostatic Sensitive Devices

Your computer is a static-sensitive device. It is susceptible to invisible damage if not protected during installation. We recommend proper grounding by using a grounding strap. Make sure to work in a clean, static-free area, and avoid wearing clothing that retains static charges.

Learn More >>

Avoid Injury!

- Never lift heavy equipment by yourself

- Use proper lifting techniques

It is recommended that you remove all drives from Jupiter before installing into or removing from a rack.

Introduction

1.1 OWC Jupiter Overview

1.1.1 Jupiter

Whether you’re an entrepreneur, IT manager, five-person design firm, or Hollywood studio, OWC Jupiter is the perfect high-speed scalable storage solution that can grow and adapt to ever-increasing storage needs.

With Jupiter, users can now combine the highest levels of data sharing performance with the simplicity of direct attached storage (DAS) and achieve speeds 6x faster than traditional SAN technologies. Jupiter is also easy on the budget at a fraction of the cost of traditional SAN technologies.

1.1.2 Jupiter Family

Storage

When it comes to storage, Jupiter truly lives up to its namesake’s stature. Start with just an 8TB rack, and with its scalability, Jupiter can be built with expander units and switches to accommodate up to 3600TB (3.6 Petabytes). You can also utilize SSDs or hard drives to best fit your storage needs. Jupiter is available as a standalone storage solution, and as a RAID storage subsystem that supports RAID 0, 1, 5, 6, 10, 50, 60 and JBOD.

Connectivity

With Jupiter, get ready for speeds that are out of this world. Simply install the low profile, two-port Jupiter mini-SAS PCIe Card into any computer, workstation or server that accepts PCIe cards to experience the extreme performance benefits of OWC Jupiter mini-SAS enterprise-class storage. Use a single mini-SAS connection for up to 24Gbp/s or use both connections for up to 48Gbp/s performance.

Switches

Need to expand? Connect multiple Jupiter storage systems with the powerful enterprise-class switch – available with 8 or 16 ports. Jupiter switches feature an expansion mini-SAS port and can seamlessly integrate within an existing Fibre infrastructure. Jupiter switches have six mini-SAS connections to connect multiple Jupiter storage systems in a variety of ways and two host mini-SAS Connections allow you to connect to a single host system to get peak performance.

1.2 Product Specifications

1.2.1 Features

  • 6Gb/s SAS interface
  • Two x4 external mini-SAS (SFF-8088) connectors
    • Utilize both connections to host for 48Gb/s of aggregated bandwidth
    • Utilize one for host and the second for expansion to additional storage units
  • 3U Rackmount design
  • Sixteen 3.5" drive bays
  • Supports SAS and SATA HDDs and SSDs
  • Redundant (2+1) and hot swappable power supplies
    • Automatic load balancing
  • Hot swappable fan modules
  • System status at a glance front mounted drive, power, and fan status lights
  • RAID supported via mini-SAS equipped SAS host controller cards
  • RoHS compliant
  • 3 year warranty with a 48 hour turnaround time

1.2.2 Benefits

  • High performance 6Gb/s SAS technology
  • Flexible SATA+SAS array architecture optimizes cost
  • 8 external high-speed SAS ports for maximum mass-storage connectivity
  • Proven robust LSI serial technology
  • Compatible with 6Gb/s and 3Gb/s SATA and SAS hard disk drives and solid state drives

1.2.3 Specifications

Technical Specifications

IO Controller: LSI SAS2x36
Storage Connectivity & Rates: 8 ports, 6Gb/s SAS 2.1 compliant
SAS Bandwidth: Half duplex
600 MB/s per lane
Connectors: Two external mini-SAS connectors (SFF-8088)
Port Configurations: Two x4 wide ports (total of eight x1 ports)
Each x4 wide port can be utilized as host connection or expansion connection
Cable Support: Passive copper
Device Support: Up to sixteen 6Gb/s or 3Gb/s SAS or SATA hard disk drives or solid state drives

General Specifications

Front Panel Indicators: Power status, fan status
Drive Bay Indicators: Power, activity, fail
Dimensions: 3.5"(H) x 19"(W) x 23"(D)
8.89cm(H) x 48.26cm(W) x 58.42cm(D)
Rack Compatibility: Square hole and round hole mounting
Included rails supporting up to 19" (48.26cm) width and 30" (762mm) depth
Environmental: Operating Non-Operating
32°F to 104°F -4°F to 158°F
0°C to 40°C -20°C to 70°C
20 to 90% non-condensing 10 to 90% non-condensing

Power Supply Unit (PSU) Specifications

Type: 650W 2+1 Redundant hot-swappable with automatic load balancing
Operating Voltage: 100~240 VAC Full Range Auto-switching with active PFC
Environmental: Operating Non-Operating
32°F to 104°F -4°F to 158°F
0°C to 40°C -20°C to 70°C
20 to 95% non-condensing 10 to 95% non-condensing
MTBF: 283,514 hours

1.3 System Requirements

1.3.1 Host Requirements

Any SAS SFF-8088 equipped host system that supports SAS expander technology including Macs®, PCs, and storage subsystems. A compatibility list with third party products can be found at www.owcdigital.com/jupiter/

1.3.2 Supported Drives

  • Up to sixteen 3.5” SAS or SATA drives (1.5Gb/s, 3.0Gb/s, or 6.0Gb/s)
    • Up to sixteen 2.5” SAS or SATA drives (1.5Gb/s, 3.0Gb/s, or 6.0Gb/s) with adapter
  • Drives of identical capacity / model are recommended for RAID configurations

1.4 Package Contents

  • OWC Digital Jupiter Kore Rack
  • Flash drive containing Jupiter manuals, drivers, and software
  • Slide rails
  • Eight M5 pan head screws
  • Twelve M5 cage nuts
  • Eight drive trays with drives attached
  • Two Power cables (North America)
  • Rail extensions
  • Four M5 enclosure securing screws

Mac® is a registered trademark of Apple Inc., registered in the U.S. and other countries

1.5 Front View

1.5.1 Drive Trays

Drive bay lights

SAS Drives SATA Drives
No activity: Fast steady blue flash No activity: Fast steady blue flash
Activity: Blue flash with access Activity: Blue flash with access
Drive Sleep: Solid blue Drive Sleep: Solid blue
Drive Fail: Red Drive Fail: Red
Empty Bay: Steady red flashing Empty Bay: Steady red flashing
NOTE: Some SATA drives do not support drive activity status through the SATA connector (pin 11) and will flash a fast steady blue when installed into Jupiter

1.5.2 System Status Lights

The system status lights on the front upper right of the Jupiter Expander Rack provide an at-a-glance summary of the health of the power and cooling systems inside.

In the event there is a problem with the thermal system or power system within the Jupiter Expander Rack, the corresponding system status light will turn from green to red.

Power Fans
Green: Status good Green: Status good
Orange: System startup Orange: System startup
Red: Power supply module failure Red: Fan failure and/or high temp

1.6 Rear View

1 - Power Supply Unit (PSU) Modules

The Jupiter Expander Rack 1635 has three externally mounted redundant and hot-swappable power supply unit (PSU) modules for increased reliability and easy serviceability. When all modules are functioning properly, they automatically balance the load of the entire Jupiter unit.

2 - Data Connections

The Jupiter Expander Rack 1635 has two external mini-SAS (SFF-8088) data connections. Each connection carries four SAS 6Gb/s data channels through it. Either connection can function as a host link or an expansion link, though one must always be a host link.

3 - Fan Modules

The Jupiter Expander Rack 1635 has two externally mounted swappable fan modules for easy serviceability.

4 - Power Switch

The Jupiter Expander Rack 1635 has a rear mounted and easily accessible power switch.

5 - Top Cover Thumbscrew

This screw must be loosened in order to remove the top cover for servicing.

6 - Service Port

The Jupiter Expander Rack 1635 has an RS-232 serial port for service. This port is generally not used.

1.7 Side View

Side view with rail attached

Side view with rail removed

1.8 Internal View

1 - Backplanes

2 - Backplane mini-SAS Connections

3 - System Board mini-SAS Connections

4 - Fan Modules

5 - System Board

6 - Mini-SAS Data Cables

System Setup

2.1 Rail Installation

The Jupiter Expander Rack 1635 storage system comes with rack mount slide rails attached to the sides of the unit and the necessary screws and cage nuts for installing into 4-post square-hole rack systems. To install the slide rail brackets into your rack, do the following:

1. The Jupiter Expander Rack 1635 requires two rack units of space, take note of which units on your rack that you will install Jupiter into.

2. Install the included cage nuts into your rack using Figure 2.1a as a guide for cage nut placement within the 2U's that have been designated for Jupiter.

3. On the Jupiter unit, remove the securing screw from the rail on the left and right sides as seen in Figure 2.1b.

4. Once the securing screws have been removed, remove the rail arm from the Jupiter unit by sliding it toward the rear of the unit as seen in Figure 2.1c. When the rail arm stops, push the release tab while continuing to slide the rail arm off. After removing the rails, set them aside taking note of the side from which they were removed.

5. Remove the rail arm extensions from the accessories box and match them to the rails. Use Figure 2.1d as a guide for proper matching of rails and the extension pieces

6. Install the front rails first making sure the bottom of the rail lines up with the bottom of the designated rack units. Using Figure 2.1e as a guide secure the rail using two of the included M5 pan head screws.

7. Before securing the rear rail extension to the back of your rack, make sure to slide the extension into the rail as seen in Figure 2.1f.

8. Secure the rear rail extension to your rack use two of the included M5 pan head screws as seen in Figure 2.1g.

9. After securing the rear rail extension to your rack, secure the rail extension to the rail using two of the included M5 pan head screws as shown in Figure 2.1h.

10. After repeating the steps for the other side, you can now move on to installing the Jupiter storage system into the rack as found in section 2.2 Unit Rack Installation and Removal below.

2.2 Unit Rack Installation & Removal

Avoid Injury!

- Never lift heavy equipment by yourself

- Use proper lifting techniques

It is recommended that you remove all drives from Jupiter before installing into or removing from a rack.

After installing the rails, the Jupiter Expander Rack 1635 storage system can be installed into the rack. The Jupiter unit is heavy even when no drives are installed. Never lift heavy equipment by yourself and always use proper lifting techniques. It is recommended that you remove all drives from Jupiter before installing into or removing from a rack in order to avoid personal injury or damage to equipment.

2.2.1 Unit Installation

Review precautionary measures from beginning of Section 2.2 before proceeding.

1. Before lifting and installing the Jupiter unit into the rack, make sure all people involved in lifting know where the unit rails are attached to the Jupiter unit and subsequently how they will slide into the rack rails.

2. Using proper lifting techniques and keeping the Jupiter unit level, lift up to the rack rails where the unit will be installed into.

3. Visually align the unit rails with the rack rails.

4. Once aligned, evenly slide the unit rails into the rack rails. Do not release the unit until it has been inserted all the way or till an audible click is heard. The click indicates that the Jupiter unit has been inserted past the safety latches as illustrated in Figure 2.2.1a.

5. If not already done, insert the Jupiter unit all the way into the rack until the rack ears touch the rack posts.

6. Install the four included rack securing screws to finish the unit installation into the rack as seen in Figure 2.2.1b.

2.2.2 Unit Removal

Review precautionary measures from beginning of Section 2.2 before proceeding.

1. Before removing the Jupiter Expander Rack 1635 from your rack, it is recommended that you remove all drives to make it easier to remove Jupiter from the rack and to reduce the risk of personal injury and/or equipment damage. If necessary, make sure to note the drive locations so they can be reinserted into the same locations later.

2. Make sure all cables including data and power are disconnected from the Jupiter unit.

3. Remove the four rack securing screws from the front of the Jupiter unit as shown in Figure 2.2.2a.

4. Using the handles, pull the rack toward you until it is stopped by the safety latches.

5. It is recommended to have a second person assist the removal at this point. Press the security latches while simultaneously sliding the unit out just past the security latch as illustrated in Figure 2.2.2b.

6. Make sure both people removing the unit have a firm grip on the rack front and base and are prepared to support the full width of the unit. Continue slowly pulling the rack out until it is free from the rails.

2.3 Drive Installation & Removal

The Jupiter Expander Rack 1635 solution comes with drives already installed into the individual trays to provide quicker setup time. Use the following instructions to install and remove drives from the Jupiter drive bays.

2.3.1 Drive Installation

1. If not already done, release the drive tray handle by pushing the square eject button.

2. Insert the drive into the desired bay of the Jupiter unit making sure the drive rests on the side guide rails within the bay.

3. Push the drive in using the front frame of the tray or the release button as seen in Figure 2.3.1a until it is seated into the backplane connector. DO NOT push the drive in using the handle.

4. Once the drive is seated into the backplane, push the handle in until it latches to secure the drive into the drive bay as shown in Figure 2.3.1b.

2.3.2 Drive Removal

1. Release the handle on the drive tray by pushing the square eject button as seen in Figure 2.3.1c.

2. Use the handle to pull the drive out of the drive bay as shown in Figure 2.3.1d.

2.4 Connections

2.4.1 Data Connections

The Jupiter Expander Rack 1635 has two external mini-SAS (SFF-8088) data connections. Each connection carries four SAS 6Gb/s data channels through it. Either connection can function as a host link or an expansion link, though one must always be a host link.

2.4.2 Power Connections

The Jupiter Expander Rack 1635 has three externally mounted redundant and hot-swappable power supply unit (PSU) modules for increased reliability and easy serviceability. When both modules are functioning properly, they automatically balance the load of the entire Jupiter unit.

2.4.3 Service Connection

The Jupiter Expander Rack 1635 has an RS-232 serial port for service. This port is generally not used.

System Maintenance

3.1 Replacing Components

3.1.1 Power Supply Unit (PSU) Modules

The Jupiter Expander Rack 1635 storage system comes with a hot swappable 2+1 redundant power supply, meaning the Jupiter unit can tolerate one PSU module failing and can be serviced while powered on. When all PSU modules are healthy the power load is automatically balanced between them. In the event of a PSU module failure, an alarm will sound and the fan system status light on the front of the Jupiter unit will be red. To replace the problematic PSU module:

1. Identify the failed PSU module by seeing which module does not have its LED lit.

2. Remove the PSU securing bar by removing the two screws using a Phillips screwdriver.

3. After removing the PSU securing bar, pull the PSU module out of the PSU by squeezing the black tab and the metal tab together and pulling out.

4. After removing the failed PSU module, insert the new module making sure it is fully seated inside the PSU.

5. Insert the securing bar and screws to secure the PSU modules in place.

6. After securing the new PSU module in place, plug in the power cord and turn the unit on if it is not already.

3.1.2 Fans

The Jupiter Expander Rack 1635 storage system has hot swappable fan modules. In the event of a fan failure the fan system status light on the front of the Jupiter will be red. To replace a problematic fan module:

1. Identify the failed fan by feeling and looking at each fan module. Often the fan module will not be spinning at all or as fast as the other healthy one.

2. Using fingers or a Phillips screwdriver, loosen the thumbscrew on the failed fan module as pointed to in Figure 3.1.2a.

3. Remove the fan module by pulling straight out using the removal handle.

4. Once removed, use a Phillips screwdriver to remove the four screws securing the fan to the fan carrier as seen in Figure 3.1.2b.

5. Once the four screws have been removed, disconnect the fan power connector.

6. Place the new fan into the fan carrier making sure the side of the fan with the wires rests against the bottom of the carrier and plug in the fan connector wire into the connector board as shown in Figure 3.1.2c.

7. Using the four Phillips screws removed in step 4, secure the fan to the fan carrier.

8. Install the assembled fan unit into the Jupiter storage unit and tighten the thumb screw securing it in place.

9. Turn on the Jupiter unit if needed and verify the fan is functioning correctly by feeling for airflow or visually inspecting the fan for spinning blades.

3.1.3 Drives

The Jupiter Expander Rack 1635 storage system has hot swappable drive trays that can be easily removed and inserted. In the event of a drive problem, it will be necessary to replace a drive. Use the following instructions for replacing a drive:

1. Remove the problematic drive from the Jupiter unit as discussed in the 2.3.2 Drive Removal section.

2. Using a Phillips screwdriver, remove the four side screws holding the drive in the tray as shown in Figure 3.1.3a.

3. Take note of the drive orientation as seen in Figure 3.1.3b before you remove it from the tray to ensure that the new drive is affixed to the tray in the same fashion.

4. Once the new drive is positioned in the tray, secure it using the same four screws.

5. Insert the drive into the Jupiter unit as discussed in the 2.3.1 Drive Installation section.

3.1.4 System Controller Board

The Jupiter Expander Rack 1635 storage system has an easily replaceable system controller "SAS expander" board. In the rare occurrence the board would need to be replaced, use the following as a guide for replacing the problematic board with a new one:

1. Disconnect the external power and data connections from the Jupiter storage unit.

2. If necessary, for access into the Jupiter unit, remove the unit from the rack according to the 2.2.2 Unit Removal section.

3. Remove the top cover by loosening the thumbscrew on the back of the unit as pointed to in Figure 3.1.4a.

4. Disconnect the following from the expander board using Figure 3.1.4b and Figure 3.1.4c as guides:

  • Four red mini-SAS SFF-8087 cables
  • Rear right fan cable
  • Rear left fan cable
  • 16-pin header wires
  • 4-pin power

5. Remove the four screws securing the expander board to the enclosure and remove the board. The four screws removed will be used for the new board.

6. Place the new expander board inside the unit, making sure to line up the screw holes with the enclosure screw posts.

7. Secure the expander board to the enclosure using the four screws previously removed.

8. Using Figure 3.1.4c as a guide, connect the

  • mini-SAS (SFF-8087) cable for the top backplane (drives 1-4)
  • mini-SAS (SFF-8087) cable for the top middle backplane (drives 5-8)
  • mini-SAS (SFF-8087) cable for the bottom middle backplane (drives 9-12)
  • mini-SAS (SFF-8087) cable for the bottom backplane (drives 13-16)
  • Rear left fan cable
  • Rear right fan cable
  • 4-pin power

9. For the 16-pin head connection, use Figure 3.1.4d as a guide for the proper positioning.

10. Once all connections have been made, affix the top cover and secure with the thumbscrew.

11. Install the Jupiter storage unit into your desired location.

12. Upon powering on the Jupiter storage unit, check to make sure the following items are functioning properly:

  • Drives
  • Front panel LED board
  • Enclosure fans

13. If anything is not functioning properly, review the previous steps. Contact technical support if problems are still present.

3.2 Regular Maintenance

The Jupiter Expander Rack 1635 storage system

You should periodically:

  • Check all system fans for functionality (PSU fans, chassis fans, expander board fan)
  • Clear any fans of dust/debris
  • Clear inside unit of dust/debris
  • Clear drive trays of dust/debris

Appendix

4.1 FAQ

Q: What is SAS and mini-SAS?

A: 'SAS' stands for 'Serial Attached SCSI'. It is a serial interface that is used to transfer data to and from computer storage devices. It is backwards-compatible with the SATA interface, but contains more features and is typically used in enterprise applications such as SAN systems.

Mini-SAS is a type of SAS cable connection that allows the transfer of information between SAS devices. Each mini-SAS connection contains four SAS channels.

Q: What is DAS and SAN?

A: 'DAS' stands for 'Direct Attached Storage'. It describes a simple storage configuration in which the storage device is connected directly to the host computer, usually by a single connecting cable. This allows a single user to connect to a single storage device at one time.

'SAN' stands for 'Storage Area Network'. A SAN is a network that provides multiple computers access to a shared pool of storage devices. SAN has many benefits over simple DAS setups, including scalability, speed, capacity, and redundancy.

Q: Can I purchase additional drive trays and drives for my Jupiter units?

A: Yes, visit www.owcdigital.com/jupiter/ for more information on getting the correct drives and drive trays for your model of Jupiter.

Q: What mini-SAS cards are compatible/recommended for use with Jupiter? Can I use my existing 3rd party mini-SAS controller cards?

A: Yes, see compatibility list at www.owcdigital.com/jupiter/ for a list of 3rd party card support and any limitations the 3rd party card may have with Jupiter.

Q: Does Jupiter Expander Rack 1635 always need to be direct attached to my computer or server?

A: No, you can use one of the Jupiter switches to allow for simultaneous host access to a storage unit. Depending on how this is set up, SAN software such as Apple's Xsan or Tiger Technology's metaSAN may be required.

Q: Can I connect multiple host systems or servers to the same Jupiter storage system?

A: Yes. Using one or more Jupiter Switch, you can connect multiple Jupiter storage devices to multiple computers. You can use the SAS Domain Manager (SDM) utility on the Jupiter Switch to allocate storage pools to individual computers, or you can create a SAN with the integration of additional third-party software such as Tiger Technology's metaSAN.

Q: Should I use passive or active mini-SAS cables with my Jupiter storage system?

A: To connect the Jupiter mini-SAS Expander Rack 1635 to another device (a mini-SAS controller card, Jupiter Switch, or another SAS expander storage device), passive mini-SAS cables should be used. Active mini-SAS cables should be used to connect two Jupiter Switches to each other in the event that they are separated by a distance greater than 6 meters.

Q: What is the max cable length for mini-SAS?

A: Passive mini-SAS cabling is available in lengths up to 6 meters. Active mini-SAS cabling is available in lengths up to 25 meters. Active cabling will only be used for extended switch to switch runs and not for storage unit to computer connections.

Q: How many Jupiter Expander systems can I chain together?

A: While in theory many more can be chained to each other, for performance reasons it is recommended that no more than 3 Jupiter Expander systems be chained together.

Q: When should I add a Jupiter switch?

A: Add a Jupiter switch to create a SAN with multiple hosts or simply to add more storage to your existing storage.

Q: What drives should I use? SATA? SAS? Is there a benefit to one or the other?

A: While SAS and SATA are similar in a lot of ways, SAS was built primarily for enterprise use in mind. SAS can tolerate multiple host connections while SATA drives can only be used by one host at a time. This applies to Jupiter Expander storage systems when doing a SAN configuration with multiple hosts accessing the same group of storage, SAS drive will be required. When using Jupiter RAID Subsystems, SAS or SATA can be used as any RAID array created will be seen as a SAS device.

4.2 Troubleshooting & Tips

There is an alarm sounding

Makes sure to check the power connections and make sure that the PSU modules are secured inside the PSU. If an alarm is still sounding, there may be a faulty PSU module.

To check for a faulty PSU module manually, first check the module fan for activity. If the module fans are spinning, you will need to do a process of elimination on the modules to see which on is bad. Before doing a process of elimination, make sure all data cables are disconnected and try running the unit with one PSU (two PSU on the 16-bay) at a time. If no faulty PSU module is found, contact technical support.

A drive bay is flashing red with a drive removed

This is normal behavior and should go away when a drive is inserted.

4.3 About Data Backup

To ensure that your files are protected and to prevent the loss of your data, we strongly suggest that you keep two or more copies of your data on separate devices. Any data loss or corruption while using the Jupiter Expander Rack is the sole responsibility of the user, and under no circumstances will Other World Computing be held liable for compensation or the recovery of any lost data.

Technical Support

5.1 Before Contacting Technical Support

  • Read this manual and review Chapter 4: Troubleshooting & Tips.
  • Try to confirm the problem is with the hard drive. If you have a second computer, move the enclosure to that system and verify that the solution does not function with that machine.

If you still need support, please have the following available to you:

  • The serial number(s) of the item(s)
  • Your invoice number
  • What operating system you are using
  • Which kind and model of computer you are using

All of this will help speed your support contact along.

Warranty

OWC 3-Year Jupiter™ Storage Solution Limited Warranty

    Limited Warranty: 3 years

    Limited Warranty

    Other World Computing, Inc. (“OWC”) offers a 3-year limited warranty from original invoice date on all new Jupiter storage solutions (OWC is not responsible for drive data**) covering defects in materials and workmanship under normal use to the original end-user purchaser. This limited warranty is limited, at OWC’s sole option and discretion, to either: (1) replacement of defective parts with new or re-furbished parts, which may require user-install, (2) exchange of the product, with same or feature comparable product, or (3) refund of purchase price. This limited warranty does not include labor for repair. OWC may request that you replace defective parts that OWC provides in fulfillment of its warranty obligation. A replacement product or part assumes the remaining warranty of the original product. Please contact OWC for complete details. No OWC reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

    Extensions, Service Enhancements, And Transfers

    Extensions of your Limited Warranty may also be available after your purchase. Cables and other consumables and battery back up units are not covered under any extended warranty beyond the original 3 years. See www.macsales.com/jupiter for more details.

    If you purchased a service contract with OWC, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service. See www.macsales.com/jupiter for more details.

    Limited Warranties on Jupiter storage systems are non-transferable and only provided to original OWC customers and original customers of OWC licensed resellers.

    Exclusion Of All Other Warranties

    For All Customers. This Limited Warranty applies only to OWC Jupiter storage solutions. The Limited Warranty does not apply to any other OWC hardware products or software, even if packaged or sold with an OWC Jupiter storage product. This warranty does not include coverage of any third party installation service. OWC does not warrant that the operation of the Jupiter storage product will be uninterrupted or error-free. OWC is not responsible for damage arising from failure to follow instructions relating to the Jupiter storage product’s use.

    This Limited Warranty does not apply: (a) to damage caused by use with non-compatible products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by OWC; (d) to damage caused by or fees incurred due to service (including upgrades and expansions) performed by anyone who is not a representative of OWC or an OWC Authorized Service Provider; (e) to a Jupiter storage product or part that has been modified to alter functionality or capability without the written permission of OWC; (f) to consumable parts, such as batteries and cables, unless damage has occurred due to a defect in materials or workmanship of the Jupiter storage product; (g) to damage caused by normal wear and tear; (h) to products for which OWC has not been paid; (i) to damage caused by failure to follow the product instructions or failure to perform preventive maintenance; or (j) if any OWC serial number has been removed or defaced.

    For commercial customers (including large, medium and small businesses and government, educational and public sector customers) and resellers. This paragraph applies if you purchase a Jupiter storage product for resale or for commercial or professional purposes. OWC’S responsibility for defects in materials or workmanship is limited to, at OWC’S sole option and discretion, either (1) replacement of defective parts with new or re-furbished parts, which may require user-install, (2) exchange of the product, with same or feature comparable product, or (3) refund of purchase price as set forth in this limited warranty statement.

    To the maximum extent permitted by law, this limited warranty and remedies set forth herein are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied, statutory, common law, custom, or arising from a course of dealing, usage or trade practice. As permitted by applicable law, OWC specifically disclaims any and all warranties and conditions not expressly stated in this limited warranty statement, including, without limitation, statutory or implied warranties (1) of merchantability, merchantable quality, fitness for a particular purpose, performance, suitability, noninfringement, or warranties against hidden or latent defects; (2) relating to any third party product or software; or (3) regarding the results to be obtained from the product or software.

    If OWC cannot lawfully disclaim statutory or implied warranties, then to the extent permitted by law, all such warranties shall be limited in duration to the duration of this express limited warranty and, at OWC’s sole option and discretion, to either: (1) replacement of defective parts with new or re-furbished parts, which may require user-install, (2) exchange of the product, with same or feature comparable product, or (3) refund of purchase price as set forth in this limited warranty statement.

    For Consumers. This paragraph applies if you purchase a Jupiter storage product that is normally used for personal, family or household purposes.

    This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state, or jurisdiction to jurisdiction.

    OWC’s responsibility for defective parts in Jupiter storage products is limited to the duration of this express limited warranty and, at OWC’s sole option and discretion, to either: (1) replacement of defective parts with new or re-furbished, parts which may require user-install, (2) exchange of the product, or (3) refund of purchase price as set forth in this limited warranty statement.

    To the maximum extent permitted by law in your state or jurisdiction, this limited warranty and remedies set forth herein are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied, statutory, common law, custom, or arising from a course of dealing, usage or trade practice.

    As permitted by applicable law, OWC specifically disclaims any and all warranties and conditions not expressly stated in this limited warranty statement, including, without limitation, statutory or otherwise, implied warranties of merchantability, fitness for a particular purpose, and warranties against hidden or latent defects. Some states or jurisdictions do not allow disclaimers of implied warranties and conditions, so this disclaimer may not apply to you.

    If OWC cannot lawfully disclaim such warranties, then to the extent permitted by law, all such warranties shall be limited to the duration of this express limited warranty and, at OWC’s sole option and discretion, to either: (1) replacement of defective parts with new or re-furbished parts, which may require user-install, (2) exchange of the product, with same or feature comparable product, or (3) refund of purchase price as set forth in this limited warranty statement. Some states or jurisdictions may not allow limitations on how long an implied warranty or condition may last, so the limitation described above may not apply to you.

    No warranties or conditions, whether express or implied, will apply after the limited warranty period has expired. Some states or jurisdictions do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

    Limitations On Damages

    For All Customers. The maximum amount recoverable by you shall be the amount you paid for the Jupiter storage product that is the subject of your claim.

    Except as provided in this limited warranty and to the extent permitted by law, OWC, its parent corporation, new concepts development corporation, and its affiliates are not liable or otherwise responsible for third party claims against you for damages, or for indirect, special, incidental, consequential or punitive damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; business interruption, loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored or used with Jupiter storage products and any failure to maintain the confidentiality of data stored on a Jupiter storage product. the foregoing limitation shall not apply to death or personal injury claims. OWC disclaims any representation that it will be able to repair any Jupiter storage product by replacing defective parts under this limited warranty without risk to or loss of the programs or data or maintaining confidentiality of data.

    **As described above, OWC is not liable in any manner for lost data or restoration of any data lost. To maximize your data protection, OWC recommends that you maintain and implement a complete data backup and disaster recovery plan and maintain additional copies of your data in a completely different location from your Jupiter storage product.

    To the maximum extent permitted by applicable law, you may only recover direct damages that are, by agreement, limited solely to the amount you paid for the Jupiter storage product that is the subject of your claim. You agree not to seek to recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages from OWC, its parent, its affiliates, and its or their employees and agents.

    Some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Obtaining Warranty Service

    Prior to contacting OWC, please consult your Owner’s Manual or www.macsales.com/jupiter for troubleshooting advice and directions on running hardware diagnostics.

    If the Jupiter storage product is still not functioning properly after making use of these resources, please contact the OWC service representatives or, if applicable, an OWC Authorized Service Provider using the information provided in the Owner’s Manual, or See www.macsales.com/jupiter for service representative contact information. An OWC representative or OWC Authorized Service Provider will help determine whether your Jupiter storage product requires warranty service and, if it does, will inform you how OWC will assist you. In delivering its warranty services, OWC may record part or all of the calls, emails, or other correspondence between customer and OWC for quality assurance and reference purposes.

    Upon contacting OWC, you may be required to engage in a remote diagnosis session that requires customer access to the product, and customer cooperation to provide OWC remote access to, or information about, the product during multiple or extended sessions. If the OWC representative or OWC Authorized Service Provider determines that your issue is the result of a defect in materials or workmanship, OWC, at its sole option and discretion, may (1) send replacements of defective parts with new or re-furbished parts, which may require user-install, (2) arrange for exchange of the product, with same or feature comparable product, or (3) arrange for refund of purchase price as set forth in this limited warranty statement.

    You will be responsible for shipping and handling charges to OWC in the United States of America for any return shipping under this limited warranty. If your product is within its warranty period and return of your product is required, your OWC service representative will issue a Return Material Authorization Number (RMA#) that you must include with your return. You may also request a RMA# here: http://eshop.macsales.com/Service/RMA_Request.cfm. Returns without RMA #’s clearly marked on the outside of packaging are not accepted by OWC. RMA #’s are valid for 15 days. You will have only 15 days from issuance of a RMA# to complete return of your product, or you must contact OWC within your warranty period for a new RMA#. OWC disclaims all liability for products returned without a valid RMA number, as well as for all products returned without proper authorization for return pursuant to the RMA. OWC expressly disclaims damage or loss as a result of your unauthorized return of products to OWC.

    Unless otherwise specified by OWC, you must return the entire product to OWC in original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. If the Limited Warranty is applicable, and OWC sends replacement of defective parts with new or re-furbished parts or exchange of the product, or refund, OWC will be responsible for shipping and handling return charges to you. If the Limited Warranty is not applicable, OWC will ship the product back to you freight collect.

    In accordance with applicable law, OWC may require that you furnish proof of purchase details and/or comply with registration requirements before receiving the benefits of this Limited Warranty. OWC owns all parts removed from repaired products and, in most instances, you will be required to return defective parts to OWC. Please refer to the accompanying documentation and Owner’s Manual for more details on this and other matters on obtaining warranty service. OWC, at its discretion may provide you the option of a cross shipment during the duration of the Limited Warranty. Any advance replacement or cross shipped parts require a credit card hold of funds and are shipped via ground within the United States, or 2-5 day service internationally, and faster freight may be available at your own expense. Please contact your knowledgeable OWC service representative for more details.

    **Before you ship product(s) to us, make sure to back up the data on the hard drive(s), solid state drive(s) and any other storage device(s) in the product(s). You are responsible for removing any confidential, proprietary or personal information and removable media such as sim cards, flash drives, DVDs/ CDs, or other media. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; data or voice charges incurred; or damaged or lost removable media. Please, only include the product components requested by OWC. OWC reserves the right to disclose any received information OWC deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

    OWC takes your data storage needs seriously so please contact us immediately if you have any questions, concerns or suggestions. See also OWC’s Terms of Sale located at http://eshop.macsales.com/service/terms/sale, which are hereby incorporated herein and made a part hereof by this reference. If the Terms of Sale should conflict with this Limited Warranty, this Limited Warranty shall control.


    Updated: October 29, 2012

    Legal Information

    7.1 End User License Agreement (EULA)

    The software and other materials contained within this distribution are Copyright Protected, All Rights Reserved.

    Notice

    By downloading and installing, copying, opening the package, or otherwise using the software, or clicking the “accept” box, you agree to be bound by the terms of this end user license agreement (“EULA”). If you do not agree to the terms of this EULA, you may not download, install, copy or use the software. “You” means the customer or other natural person or the entity that is agreeing to be bound by this EULA, and any employees and third party contractors that provide services to you. You shall be liable for any failure by such employees and third party contractors to comply with the terms of this agreement.

    If you do not agree to all of the terms of this agreement, click the “do not accept” button and the installation process will not continue. Return the product to the place of purchase for a refund, or do not download the product. For software included with your purchase of hardware, you must return the entire hardware/software package in order to obtain a refund.

    License Grant

    This software is licensed, not sold. Subject to the terms of this EULA, Other World Computing, Inc. (“OWC”) and its suppliers grant to You a nonexclusive and nontransferable, without rights to sublicense, license to use the OWC software (“Software”) in object code form with your OWC Jupiter™ brand storage solution (“Jupiter”) as follows: You may only use the Software (i) for which You have paid a license fee (or in the case of an evaluation copy, You are authorized to evaluate) and (ii) for which You have received a product authorization key (“PAK”). Except as described by this agreement, this license is granted until explicitly terminated by written notice from Other World Computing, Inc.

    Copies, Modification, Transfer

    You may make one (1) archival copy of the Software for backup purposes only provided You affix to such copy all copyright, confidentiality, and proprietary notices that appear on the original.

    You may not rent, lease, lend, redistribute or sublicense the Software. You may, however, make a one-time permanent transfer of all of your license rights to the Software (in its original form as provided) to another party, provided that: (a) the transfer must include all of the Software, including all its component parts, original media, printed materials and this License; (b) you do not retain any copies of the Software, full or partial, including copies stored on a computer or other storage device; (c) the party receiving the Software reads and agrees to accept the terms and conditions of this License; and (d) for software included with your purchase of hardware, the transfer must include all of the Hardware, including all its component parts, original media, and printed materials. All components of the Software are provided as part of a bundle and may not be separated from the bundle and distributed as standalone applications. Notwithstanding other sections of this License, Software labeled or otherwise provided to you on a promotional basis may only be used for demonstration, testing and evaluation purposes and may not be resold or transferred.

    Technical restrictions of the Software, and/or any additional licensing terms specified via product documentation, notification and/or policy changes are posted at http://www.macsales.com/Jupite... may use the documentation accompanying the Software only in connection with permitted uses of the Software.

    Except as expressly authorized above, you shall not: (1) copy, in whole or in part, software or documentation; (2) modify the software; (3) reverse compile or reverse assemble all or any portion of the software; (4) rent, lease, license, sublicense, distribute, sell, or transfer in whole or in part the software; (5) create derivative works of the software; or (6) provide, disclose, divulge or make available to, or permit use of the software in whole or in part by, any third party without OWC's prior written consent.

    Reservation of Rights

    You may not remove or modify any titles, trademarks or trade names, copyright notices, legends, or other proprietary markings on the Software. You are not granted any rights to any trademarks or service marks of OWC or its licensors. You agree that aspects of the licensed materials, including the specific design and structure of individual programs, constitute trade secrets and/or copyrighted material of OWC. You agree not to disclose, provide, or otherwise make available such trade secrets or copyrighted material in any form to any third party without the prior written consent of OWC. Title to Software and documentation shall remain solely with OWC. As between You and OWC, OWC retains all right, title, and interest in and to the Software and in all related copyrights, trade secrets, patents, trademarks, and any other intellectual and industrial property and proprietary rights, including registrations, applications, renewals, and extensions of such rights.

    Limited Warranty

    OWC warrants that for a period of ninety (90) days from the date of original purchase from OWC: (i) the media on which the Software is furnished will be free of defects in materials and workmanship under normal use; and (ii) the Software substantially conforms to its published specifications. Except for the foregoing, the Software is provided AS IS, with all faults.

    This Limited Warranty extends only to You as the original licensee. Your exclusive remedy and the entire liability of OWC and its suppliers under this Limited Warranty will be, at OWC’s option, a refund of the purchase price of the product containing the Software or replacement of the Software which is returned to OWC with a copy of the receipt.

    This Limited Warranty DOES NOT apply: (a) to damage caused by use with non-compatible products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by OWC; (d) to damage caused by or fees incurred due to service (including upgrades and expansions) performed by anyone who is not a representative of OWC or an OWC Authorized Service Provider; (e) to software that has been modified to alter functionality or capability without the written permission of OWC; (f) to damage caused by normal wear and tear; (g) to products for which OWC has not been paid; (h) to damage caused by failure to follow the product instructions or failure to perform preventive maintenance; or (i) if any OWC serial number has been removed or defaced.

    The above Limited Warranty DOES NOT apply to any beta software, any software made available for testing or demonstration purposes, any temporary software modules or any software for which OWC does not receive a license fee. All such software products are provided AS IS without any warranty whatsoever.

    This limited warranty and any implied warranties including, but not limited to, the implied warranties of merchantability, of satisfactory quality, and of fitness for a particular purpose, are limited in duration to ninety (90) days from the date of original retail purchase. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. The limited warranty set forth herein is the only warranty made to you and is provided in lieu of any other warranties (if any) created by any documentation, packaging or otherwise. this limited warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.

    Disclaimer

    You expressly acknowledge and agree that use of the software is at your sole risk and that the entire risk as to satisfactory quality, performance, accuracy and effort is with you. Except for the limited warranty set forth above and to the maximum extent permitted by applicable law, the software is provided “as is”, with all faults and without warranty of any kind. OWC does not warrant or guarantee that the use of the software will be uninterrupted, secure or error free. The software is not fault tolerant and is not designed, manufactured or intended for uses such as the operation of nuclear facilities, air traffic control or life support systems, or where the failure of the product could lead to death, personal injury or environmental damage.

    Except as specified in the above limited warranty, all express or implied conditions, representations, and warranties, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, performance, security, integration, non-infringement, whether by statute, common law, custom, or arising from a course of dealing, usage, or trade practice, are hereby excluded to the maximum extent permitted by applicable mandatory law.

    Limitation Of Liability

    Except as provided in this limited warranty and to the extent permitted by law, OWC, its parent corporation, new concepts development corporation, and its affiliates and suppliers are not liable or otherwise responsible for third-party claims against you for damages, or for indirect, special, incidental, consequential or punitive damages resulting from any breach of warranty or condition, or under any other legal theory, including but not limited to loss of use; loss of revenue; loss of actual or anticipated profits (including loss of profits on contracts); loss of the use of money; loss of anticipated savings; loss of business; business interruption, loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or any indirect or consequential loss or damage howsoever caused including the replacement of equipment and property, any costs of recovering, programming, or reproducing any program or data stored or used with the software and any failure to maintain the confidentiality of data stored with the software. To the extent required by law, the foregoing limitation shall not apply to death or personal injury claims. OWC disclaims any representation that it will be able to make any repair without risk to or loss of the programs or data or maintaining confidentiality of data.

    The maximum amount recoverable by you for all damages shall be the amount you paid for the software that is the subject of your claim. The foregoing limitation will apply even if the above stated remedy fails of its essential purpose.

    *As described above, OWC is not liable in any manner for lost data or restoration of any data lost. To maximize your data protection, OWC recommends that you maintain and implement a complete data backup and disaster recovery plan and maintain additional copies of your data in a completely different location from your Jupiter product and its software.

    You agree not to seek to recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages from OWC, its parent, its affiliates, and its or their employees and agents. Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you.

    Termination

    This EULA will terminate automatically, immediately, and without notice if you fail to comply with any term of this EULA. In the event of termination, You must destroy all copies of the Software. In addition You must remove all copies of the Software, including all backup copies, from all computers, storage devices, and servers on which it is installed. From time to time, OWC may change the terms of this EULA. OWC will notify you of such change. Your continued use of the Software will indicate your agreement to the change.

    Government Restrictions

    Software, including technical data, is subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations, and may be subject to export or import regulations in other countries. Customer agrees to comply strictly with all such regulations and acknowledges that it has the sole responsibility to obtain licenses to export, re-export, or import Software.

    Governing Law

    This EULA shall be governed by and construed in accordance with the laws of the State of Illinois, United States of America, as if performed wholly within the state and without giving effect to the principles of conflict of law. If any portion hereof is found to be void or unenforceable, the remaining provisions of this EULA shall remain in full force and effect. The United Nations Convention for the International Sale of Goods shall not apply. Further, certain Software using AES-256 encryption may not be exported/re-exported, either directly or indirectly, to any destination subject to U.S. embargoes or trade sanctions unless formally authorized by the U.S. Government. Note that said embargoed destinations are subject to change and the scope of what technology is included in the embargo is specific to each embargoed country. The U.S. export controls and sanctions are administered by the Bureau of Industry and Security (BIS) under the Export Administration Regulations (EAR) and the Commerce Control List (CCL), in which are contained the most current information on U.S. embargoed and sanctioned countries.

    Entire Agreement

    This Agreement sets forth OWC’s entire liability and your exclusive remedy with respect to the Software and supersedes the terms of any purchase orders and any other communications or advertising with respect to the Software. You acknowledge that this Agreement is a complete statement of the agreement between you and OWC with respect to the Software, and that there are no other prior or contemporaneous understandings, promises, representations, or descriptions with respect to the Software. Headings under this EULA are intended only for convenience and shall not affect the interpretation of this EULA. No failure of either party to exercise or enforce any of its rights under this EULA will act as a waiver of those rights. This EULA may only be modified, or any rights under it waived, by a written document executed by the party against which it is asserted.

    Restricted Rights

    OWC’s software is provided to non-DOD agencies with RESTRICTED RIGHTS and its supporting documentation is provided with LIMITEDRIGHTS. Use, duplication, or disclosure by the Government is subject to the restrictions as set forth in subparagraph “C” of the Commercial Computer Software - Restricted Rights clause at FAR 52.227-19. In the event the sale is to a DOD agency, the government’s rights in software, supporting documentation, and technical data are governed by the restrictions in the Technical Data Commercial Items clause at DFARS 252.227-7015 and DFARS 227.7202. Manufacturer is Other World Computing, Inc., 2650 Bridge Lane, Woodstock, IL 60098, USA.

    Support

    OWC will not provide any support services under this EULA. This EULA does not give you any rights to any updates or upgrades to the Software or to any extensions or enhancements to the Software developed by OWC at any time in the future. OWC may offer support and subscription services separately. If you have purchased OWC support and subscription services with the Software, these services are provided to you under your separate agreement with OWC. Any supplemental software code or related materials that OWC provides to you as part of any support and subscription services are to be considered part of the Software and are subject to the terms and conditions of this EULA. The terms of this EULA will govern any software upgrades provided by OWC that replace and/or supplement the original Software, unless such upgrade is accompanied by a separate license in which case the terms of that license will govern.

    Feedback

    Any feedback you provide OWC relating to the Software or your Jupiter storage solution, or any other technical information you provide to OWC, may be used for any OWC business purposes without restriction or compensation, including for product support and product development purposes.

    Contact Information

    If you have any questions about this EULA, or if you want to contact OWC for any reason, please direct all correspondence to: Other World Computing, Inc., 2650 Bridge Lane, Woodstock, IL 60098, USA, or via email: owcjupiter@macsales.com.

    Copyright 2015 OWC Digital. All Rights Reserved. Other World Computing’s Limited Warranty is not transferable and subject to limitations.

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