OWC is very pleased to offer our customers a Lifetime Advance Replacement Warranty and 30 Day Money Back Guarantee on our standard OWC branded memory upgrade offerings. OWC certifies and tests ALL OWC memory to ensure that this memory meets or exceeds the specifications for those systems a module is listed as being compatible with. Unlike the competition, OWC owns and maintains our own lab that includes nearly every Apple/Mac model we list compatibility for. In addition to the long testing every OWC module undergoes before shipping (most just short test if they test at all), we also continuously batch test modules in the actual machines. You can count on OWC to consistently deliver the top quality memory products you need, correct for your system for a lifetime of reliable operation.
OWC Memory Warranty/Guarantee terms:
Within 15 Days of invoice date*: Should any issue be experienced with a module in a system it is listed to be compatible with, OWC will - at no cost to you, issue a Ground Return Shipment Label that covers the return shipping of said product back to OWC. It will be your choice for OWC to replace the product via either advance ship or standard processing or request that OWC provide a full refund for the original product upon it's return to OWC. OWC covers the full cost of returning the product as well as the cost of shipping the replacement.
Within 30 Days of invoice date: Any memory module may be returned for refund, replacement, or to be exchanged for a different item. Refund/Exchange value provided for memory returned is the lesser of the invoiced price or current price listed on OWC's website. Return must be received within 30 days of the original invoice date, after 30 days - Lifetime Warranty terms apply.
A Lifetime Warranty applies to all OWC Memory items unless otherwise specified. Should your memory product cease to function in a system the module was listed as compatible with at the time of purchase, OWC will replace the module at no cost. At your option, OWC can either advance ship a replacement via a credit card authorization that will be changed to a charge only if the problematic memory is not received within 15 days, or do standard replacement whereby OWC will ship the replacement memory upon receipt of the suspect product. In either case, you will be responsible for the return freight to OWC and OWC will cover the cost for shipping the replacement product to you.
OWC Warranty, Refund, and Exchange policy is honored to the original purchaser of the memory product. In the event you elect to transfer your LifeTime Advance Replacement warranty covered product to a new owner, OWC will continue to cover such memory with a standard Lifetime Replacement Warranty. The same warranty replacement terms will continue to apply, although an advance cross ship replacement option will not be available to transferee. OWC may require verification/approval that said memory was properly acquired by the new party requesting warranty replacement. These policies are in effect to protect you.
The OWC Lifetime Warranty on memory does not cover damage that is the result of mishandling, incorrect installation, or incorrect use and is limited only to the OWC memory module. Although relatively rare, the most common mistake we see with memory installation is where a module has been forced into a slot backwards. All memory modules have a notch or notches on the pin connector that connects into the computer's memory slot. The memory slot has corresponding 'blocks/breaks' that line up with the notches to aid in correct installation.
*15 Day DOA pickup policy and advance ship policy apply only for delivery/pickup within the USA.