cyber buster deals
Sale ends in
00d
:
00h
:
00m
:
00s
Shop the Event
»
Free shipping available on orders $49 & up!
1-800-275-4576
Intl 1-815-338-8685
Region:
US/Intl
Select your preferred
country / region:
USA + International
OWC Canada
Experience local shipping options and optimized product inventory for your region.
Chat
Contact
Support
Shop
Specials
Clearance
What's New
Search OWC...
Search
Profile
Hello,
Sign In
My Account
Order Status
Write A Review
Warranty & Returns
Cart
Profile
Hello,
Jessica
Sign In
My Account
Order Status
Write A Review
Warranty & Returns
Cart
Search OWC...
Search
Specials
Clearance
What's New
Chat
Support
Search
Customer Service Home
/ Knowledge base
Knowledge base : Customer Service
(3)
Returns
How can I cancel my order?
How do I return an Item? How can get a Refund or Replacement on an item?
(12)
Shipping
My package was not delivered within the expected timeframe specified during checkout; can I be credited back for my cost of shipping?
I believe my package was lost, what do I do?
(4)
My Account and Orders
How can I submit a review for a product I’ve purchased?
How can I change my subscription status for OWC's newsletter?
(1)
Eclipse
Eclipse Frequently Asked Questions (FAQS)
Knowledge base : Technical Support
(34)
External Storage
Qx2 (USB 3.0): Arrays, Rebuilds, and Formatting Options
miniStack (All Versions): Drive Type Compatibility
(2)
SoftRAID
SoftRAID Knowledgebase
OWC ThunderBlade: macOS Boot Drive Setup
(3)
Drivers
Innergize for Mac: Firmware Update
Thunderbolt Go Dock: Drivers
(14)
Solid State Drives
Hard Drives & SSDs: Actual Formatted Capacity
Hard Drives & SSDs: OWC Formatting Guides
(50)
Docks
Thunderbolt 2 Dock: Supported Resolutions (HDMI)
Thunderbolt 2 Dock: Switched Audio Channels
(23)
Cables and Adapters
NewerTech Lightning Cables: MFI Certification
eSATA Extender Cable Adapter: Performance Issues
(12)
Memory
RAM: How Much Do I Need?
RAM: Diagnostic Software Tests
(10)
Batteries
NewerTech Batteries: Recharging Issues
LMP Bluetooth Keypad: Pairing with a Mac
(6)
Expansion Chassis
Mercury Helios (TB2): Available PCIe Power
Mercury Helios (TB2, TB3): Verifying Noise Sources
(2)
Enterprise
Mercury Pro LTO: Fan Upgrade Guide
Mercury Pro LTO: IBM Tape Diagnostic Tools
(7)
Software
OWC Drive Guide: Full Disk Access
Innergize for Mac: Firmware Update
(46)
Thunderbolt
Mercury Elite Pro Dual (Thunderbolt): No Power Switch
RAID: Should I Replace a Failed Drive?
(4)
Laptops
Thunderbolt 3 Laptops: Battery Mgmt. (10.15.5 )
Thunderbolt 4: Are My Thunderbolt 3 Products Obsolete?
(14)
OS Installation/Backups/Migration
Mac OS: Migrating Data to a New Drive
Data Backup 3: Common Questions & Setup Tips
(13)
Audio/Video
MiniDisplay Port to HDMI Adapter: Audio Support
Video Connections: Dual-Link DVI vs. HDMI
(18)
Networking/Wireless
Mac: Reconnecting the Airport Antenna (Mac Mini)
Mac: Airport Extreme and Time Machine
(72)
General Troubleshooting
NVRAM (PRAM) Reset Process
Data Transfer: Moved Drive to External Enclosure, Files Not Visible
Suggest a FAQ Knowledge Article
Name
*
Email
*
Question / Topic
*
Description
Submit Suggestion