• OWC Live Chat Support
  • OWC Newsletter
  • OWC Blog
OWC Terms & Policies
At OWC Our Customers Come 1st!
Quality Products, Competitive Prices, Expert Support since 1988
Phone: 800.275.4576 | International: +1.815.338.8685
Customer Service - Sales (CT)
Hours: Mon-Fri 8AM-10PM | Sat 9AM-4PM
Live Chat: 24x7
Technical Support (CT)
Hours: Mon-Fri 8AM-8PM | Sat 9AM-4PM
Live Chat: Mon-Fri 8AM-8PM | Sat 9AM-4PM

Warranty Information

OWC Brand Memory Warranty Home

OWC Memory Lifetime Limited Warranty
including the OWC Lifetime Advanced Replacement Program

Rigorously in-house lab tested to ensure superior quality, compatibility and reliability as well as to meet and/or exceed manufacturer specifications. In addition to the extensive testing each and every OWC memory is also continuously batch tested in actual machines. With such quality assured performance, OWC brand memory is backed by an industry leading lifetime advanced replacement warranty and 30 day money back guarantee. If you need your OWC brand memory replaced, we will ship to you the same or next business day. If during the first 15 days, you are dissatisfied in any way, we will refund the original invoiced purchase price. During days 16-30, we will refund the lesser of the original purchase price or the current sale price.

OWC Lifetime Advanced Replacement Program policy is honored to the original purchaser of the memory product. In the event you elect to transfer your Lifetime Advanced Replacement Program covered product to a new owner, OWC will continue to cover such memory with a standard Lifetime Replacement Program. The same warranty replacement terms will continue to apply, although an advance replacement option will not be available to transferee. OWC may require verification/approval that said memory was properly acquired by the new party requesting warranty replacement. OWC may require the new party requesting warranty replacement properly acquired verification/approval that said memory. These policies are in effect to protect our loyal OWC customers.

The OWC Lifetime Limited Warranty on memory does not cover damage that is the result of mishandling, incorrect installation, or incorrect use and is limited only to the OWC memory module. Although relatively rare, the most common mistake we see with memory installation is where a module has been forced into a slot backwards. All memory modules have a notch or notches on the pin connector that connects into the computer's memory slot. The memory slot has corresponding 'blocks/breaks' that line up with the notches to aid in correct installation.

*15 Day DOA pickup policy and advance ship policy apply only for delivery/pickup within the Continental USA.

Exclusions & Limitations

This Limited Warranty applies only to the OWC/NewerTechnology. The Limited Warranty does not apply to any other Other World Computing hardware products or any software, even if packaged or sold with Other World Computing hardware. Manufacturers, suppliers, or publishers, other than Axiotron and Other World Computing, may provide their own warranties to the end user purchaser, but Other World Computing, in so far as permitted by law, provides their products "as is". Software included with the Modbook is not covered under this Limited Warranty. Refer to the licensing agreement accompanying the software for details of your rights with respect to its use.

Other World Computing does not warrant that the operation of the product will be uninterrupted or error-free. Other World Computing is not responsible for damage arising from failure to follow instructions relating to the product's use.

This warranty does not apply: (a) to damage caused by use with non-Other World Computing products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by Other World Computing; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Other World Computing or an Other World Computing Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of Other World Computing; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any Other World Computing serial number has been removed or defaced.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, OTHER WORLD COMPUTING SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF OTHER WORLD COMPUTING CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY OTHER WORLD COMPUTING IN ITS SOLE DISCRETION. No Other World Computing reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, OTHER WORLD COMPUTING ITS PARENT, NEW CONCEPTS DEVELOPMENT CORPORATION, AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH OTHER WORLD COMPUTING PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. OTHER WORLD COMPUTING DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.

For OWC's complete Warranty and Return Policies:

Please contact us immediately if you have any questions, concerns or suggestions.
Other marks may be the trademark or registered trademark property of their owners.
cap
Load Time: 0.007 seconds, Guest ID: 144736598