Shipping Options

Special Holiday Shipping Information

Get It There by Christmas

OWC offers a variety of standard and express shipping options during checkout. To ensure that your order arrives on (or before) Tue, December 24, OWC recommends you use the following shipping guides to determine the option that best suits your needs.

US Shipping Cutoffs

  • If Shipping via UPS SurePost - Place your order by Fri, December 13 before 6:00 PM CT1
  • If Shipping via Ground – Place your order by Wed, December 18 before 5:40 PM CT1
  • If Shipping via 2nd Day Air – Place your order by Sat, December 21 before 3:30 PM CT1
  • If Shipping via Next Day Air – Place your order by Mon, December 23 before 7:30 PM CT1

Canadian Shipping Cutoffs

  • If Shipping via UPS Ground (Anywhere in Canada) – Place your order by Mon, December 16 before 5:40 PM CT1
  • If Shipping via UPS Ground (Ontario or Quebec) – Place your order by Wed, December 18 before 5:40 PM CT1
  • If Shipping via UPS Air – Place your order by Fri, December 20 before 7:30 PM CT1

General Information

  • Same day shipping is available on most orders placed Monday through Friday by 7:30 PM CT and Saturday by 3:30 PM CT (in stock items only, some destinations excluded).
  • Not all express shipping options are available to all locations. Your Shopping Cart can show you all of the available shipping options for any destination you specify. Plan ahead to know what options are available to your specific shipping address.

Need Assistance?

  • Phone: US & Canada – 1-800-275-4576
    International – 1-815-338-8685
    Monday through Friday 9:00 AM – 6:00 PM CT
  • Live Chat: Click here for contact options
  • Email: Click here for contact options
  1. Actual shipping times can vary based on selected shipping method, carrier, destination, weather and other factors, and are not guaranteed. Some express options may not be available to all areas. Your Shopping Cart will show you all options available to your shipping location.

Choose the shipping method that is right for you!

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General Shipping Info

Place your order anytime, 24 hours a day, 7 days a week! OWC ships eligible orders Monday through Saturday, excluding federal US holidays.

Signature Required: Some packages, at our discretion, may require a signature for delivery.

Same Day Shipping: This is available on most orders placed Monday through Friday by 7:30 PM CT and Saturday by 3:30 PM CT (in stock items only, some destinations excluded).

Priority Shipping Options: These orders receive special handling to increase the likelihood of same day shipping. An OWC team member will contact you to resolve issues that may otherwise delay shipping such as address verification or payment authorization.

Backorders: Orders with backordered item(s) will be held until the complete order can ship. If you would prefer to receive in stock items without delay, please place a separate order for those items not shown as in stock "same day."

Federal US Holidays: Federal US Holidays are not included in the number of transit days required. For example, an order that ships by Overnight Service on the Wednesday before Thanksgiving (Thursday) should be expected on Friday.

Shipping Rates & Free Shipping

Shipping Options & Estimates: Once you've added items to your Shopping Cart, our shipping calculator will display a list of available shipping options and estimated costs.

Free Shipping: Free Shipping is available on orders $99.00 & up when shipped within the 48 contiguous US States. Free Shipping may not be available to some destinations or on certain items that exceed weight limitations.

Free Shipping via US Postal Service (USPS): This option is available on select lightweight orders $79.00 & up. This service is available to all 50 US States and US Territories. Discounted international shipping rates start as low as $2.99, where available.

Special $12.95 Shipping to Canada: This option is available on orders of at least $199.00 USD via the Purolator International: PuroPost shipping method.

Additional Discounts for Express Shipping Options: When available and where qualified, additional discounts may appear in the Shopping Cart at the time shipping methods and quotes are provided.

Need Assistance?

Contact Customer Support: See our Customer Support page for options.

Lost/Missing Packages: OWC works with a variety of reputable shipping couriers to meet the demands of our customers. If you believe your package has become lost in transit, please contact OWC as soon as possible. Domestic orders shipped within the US should be reported with 30 days of the ship date or 60 days for international orders. Missing orders reported after that time may have limited recourse.

Special Shipping Considerations

Shipping Delays Due to Payment Issues: To avoid unnecessary delay in shipping, please provide accurate billing, ship to, and phone/email contact information. If your method of payment is declined or there is an issue regarding your shipping information, a member of our team will attempt to contact you to resolve the issue. We are not able to ship orders without an approved payment option.

Orders placed using a Credit Card: Your credit card will not be charged until your order is ready to ship. In compliance with Visa/MC/AMEX/Discover processing regulations, we have authentication and verification processes in place to protect credit card and debit card holders. Automatic verification options that occur at the time of your check out may include AVS billing address verification and CVC/CVVC card ID verification.

Orders placed using Amazon Checkout: These orders are subject to standard Amazon Payment policies and can only be fulfilled once we receive payment authorization from Amazon. We are required to ship to the delivery address you select during the Amazon Checkout process. Amazon policies do not allow us to alter the shipping information provided during the Amazon Checkout Process.

Orders placed using PayPal Checkout: These orders are subject to standard PayPal Payment policies and can only be fulfilled once we receive payment authorization from PayPal. These orders can only be shipped to a confirmed address and may also be subject to other PayPal verification processes. PayPal policies do not allow us to alter the shipping information provided during the PayPal Checkout process.

Prepayment Options: Prepayment may be subject to a 10-day hold/verification if there has not been prior credit approval.

For complete shipping policies, please refer to Terms & Conditions.