|
Other World Computing Terms of Service
Thank you for choosing Other World Computing! Our courteous and knowledgeable staff is here for you both before and after your purchase! Quality Products at Competitive Prices with the Customer Support you Expect! It is our goal for you to always consider us as your first and best source for the products and services we offer.
For your convenience, our phone hours are Monday through Friday 8am to 8pm and Saturday 10am to 4pm Central Standard Time, excluding U.S. National holidays.
If you have a question about a product we offer or would like assistance with a new order, our knowledgeable sales staff is available by calling 1-800-275-4576 (toll free) or 1-815-338-8685 (international). You may also send an email to sales@macsales.com. Upon receipt of your email, Other World Computing will immediately send an auto-reply email to confirm receipt, followed by a response from a sales representative within 24 business hours of the auto-reply email.
Live Chat
is also available during normal hours for live feedback.
If you have already placed an order and have questions concerning order status, tracking, or need to arrange a return, Customer Service Representatives can be reached Monday-Friday 8am to 8pm CT by calling 1-800-275-4576 (toll free) or 1-815-338-8685 (international); via
Live Chat
or by opening a ticket here: http://eshop.macsales.com/Service/ Receipt of your request will be confirmed with an auto-reply email. All requests confirmed received are responded to by an OWC representative within 24 business hours of this confirmation. Order status and tracking is also available at https://eshop.macsales.com/CustomerAccount/Login.cfm
If you have questions, require assistance, or would like technical support for a product purchased from Other World Computing, Technical Support Representatives can be reached Monday-Friday 8am to 8pm CT and Saturday 10am through 4pm by calling 815-338-8685; via
Live Chat
or by using the link here: http://eshop.macsales.com/Service/Tech.cfm. Receipt of your email will be confirmed with an auto-reply email. All emails confirmed received are responded to by an OWC representative within 24 business hours of this confirmation. Many questions can also be answered with a visit to our online tech center. FAQs, manuals, installation videos, documents, updaters, drivers and more can be found here: http://eshop.macsales.com/tech_center/index.cfm
* Other World Computing is not responsible for the loss, corruption or destruction of data while using any storage product purchased from Other World Computing. Other World Computing will not be held liable in any manner for the recovery or restoration of any data lost. To maximize your data protection, OWC recommends that you keep an additional copy of your data in a completely different location.
Other World Computing sells a wide variety of products from multiple manufacturers and cannot control all aspects of manufacturing, delivery or use. As a result, OWC is not responsible for special, incidental, or consequential damages including but not limited to, lost profits, downtime, technician fees, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with any product purchased from Other World Computing. Additionally, OWC is not responsible for any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment .
The following terms and conditions apply to orders placed with Other World Computing:
Orders are processed in first-in, first-out fashion based on stock availability. Most in stock and verified* orders ship the same day the order is placed if the order is submitted Monday through Friday prior to 6:40pm CT.
Other World Computing takes credit card and personal data security very seriously. All personal information provided to OWC is SSL 128 Bit encrypted to ensure it remains private. https://seal.verisign.com/splash?form_file=fdf/splash.fdf&dn=ESHOP.MACSALES.COM&lang=en OWC does not sell, lease, or otherwise use information provided for any other purpose beyond the fulfillment and support of the order placed.
* Credit card orders require the correct billing address (this is where the statement for the credit card being used is received) for the order to be shipped. New ship-to addresses that are different from the billing address may require additional verification that will temporarily delay the order from shipping until verification is complete. New customers with an international ship-to or billing address may also be subject to verification processing. To ensure the quickest processing and shipping of your order, it is important to provide the most accurate information possible. Thank you!
Other World Computing does not charge your credit card until the order is ready to ship. Orders placed online and by phone are subject to the following steps:
Step 1: Order is placed and confirmed with Other World Computing.
Step 2: Credit card billing address is verified. If ship-to address is different from billing address, this address is also subject to verification. An incorrect or unverifiable billing or ship-to address puts the order into a hold status until address is verified.
Step 3: Authorization in the amount of the order is attempted using the credit card provided. No charge is posted at this time, but the authorization will reduce your credit line or debit line available. If the authorization is declined, order is put on hold until a successful authorization is obtained.
Step 4: Order is now active for product allocation. Once all items ordered are in stock, they will be taken from stock and the order will be sent to invoicing/shipping for final processing and shipment.
Step 5: Your package is promptly and properly delivered as ordered to the address you have provided.
If you have an in store credit with Other World Computing, please note that it expires one year after issuance.
- If you receive a shipment that is incomplete, incorrect, or physically damaged, this must be reported to Other World Computing within 48 business hours of shipment receipt. Contact Customer Service at 1-800-275-4576 (toll free) or 1-815-338-8685 (international), Option 3, during the business hours of 8AM-8PM CT, Monday-Friday without delay!
- Need to return, exchange or replace an item? If you receive an item from Other World Computing and would like to return it for credit, exchange, or replacement, you must obtain a Return Merchandise Authorization (RMA). To obtain an RMA #, you may fill out our online RMA Request form found here: http://eshop.macsales.com/Service/RMA_Request.cfm You may also call 1-800-275-4576 (toll free) or 1-815-338-8685 (international), Option 2, during our customer support hours. Returns without a valid RMA number on the outside of the package will not be accepted by our warehouse!
- OWC strives to offer the most competitive prices and shipping rates possible, and at times, also offers additional discounts on various products and shipping methods. Discounts are given based on certain qualifications being met, such as placing an order, ordering a certain combination of products or choosing a certain delivery method. A return of a product or product value that had been required for a discount given, will result in that discount being reversed.
Please note that it is possible for the discount being reversed to be more than the product being returned. In this case, you would receive no refund, have no in store credit value or have no upgrade value to apply to another product. Consult your invoice or a customer service representative to find out if you will have any discounts reversed before returning a product.
All orders shipping within Illinois or with a payment form with a billing address within Illinois are subject to 7.0% Illinois State Sales Tax. Other World Computing does not bill or collect Sales Tax outside of Illinois.
For all shipments outside of the United States, any Duties, Taxes, and/or Brokerage Fees are the responsibility of the billed to party and these fees, where applicable, may be paid at the time of delivery or will be billed by OWC after delivery.
For Other World Computing return policies click here
For additional terms and conditions specific to the product purchased, please see the following links:
The following terms and conditions apply to refused / returned to sender orders:
All refused orders will be subject to a 5% RTS fee. Original shipping charges are not refundable. In addition, refused orders will be subject to additional shipping charges incurred in the return and retrieval of the shipment to Other World Computing as well as the reversal of any online shipping discount. International orders that are refused will be subject to local taxes, import and export fees, as well as the 5% RTS fee and return shipping costs. |
