OWC Terms, Conditions and Policies
At OWC Our Customers Come 1st!
Quality Products, Competitive Prices, Expert Support since 1988
Phone: 800.275.4576 | International: +1.815.338.8685
Customer Service - Sales (CT)
Phone: M–F: 8:00 AM – 8:00 PM CT
Live Chat: M–Th (1): 12:00 AM – 4:00 AM CT
M–Th (2): 7:00 AM – 12:00 AM CT
Fri: 7:00 AM – 10:00 PM CT
Sat: 9:00 AM – 5:00 PM CT
Sun: 9:00 AM – 12:00 AM CT

Technical Support (CT)
Phone: M–F: 8:00 AM – 8:00 PM CT
Live Chat: M–F: 8:00 AM – 6:00 PM CT
Sat: 9:00 AM – 5:00 PM CT


OWC encourages its customers and others to share ideas, including creative suggestions for new advertising campaigns, new promotions, new or improved products or technologies, product enhancements, processes, materials, marketing plans or new product names. However, please use the proper channels to submit them. Please do not submit any unsolicited ideas, original creative artwork, suggestions or other works ("Submission") in any form to any of OWC's employees directly. Please direct all submissions to legal@macsales.com. The purpose of this policy is to avoid potential misunderstandings or disputes when OWC's products or marketing strategies might seem similar to ideas you submitted to OWC.

When you send OWC a Submission, you agree to the following terms and conditions:

Terms of Submission

You agree that: (1) your Submission and its content automatically become the property of OWC, without any compensation to you; (2) OWC may use or redistribute the Submission and its contents for any purpose and in any way; (3) there is no obligation for OWC to review the Submission; (4) there is no obligation for OWC to contact you regarding your Submission and (4) there is no obligation for OWC to keep any Submission confidential.

Product Feedback

OWC always welcomes our customers' feedback. We kindly ask that you send your feedback to us using the form found at Suggestions, via Twitter or Facebook or you can email us directly at: https://www.owcdigital.com/company/contact or https://eshop.macsales.com/Service/contact_owc_legal.cfm.

Feedback and Information

Any feedback you provide at this site shall be deemed to be non-confidential. OWC shall be free to use such information on an unrestricted basis.

Thank you for providing us with your feedback and ideas so that we can continue to provide the best products and Customer Service as possible!