OWC Customer Support & RMA

Order details, status and tracking for a recent order

If you placed your online, please enter the info below to view your order details.

Change my order

To ensure that we're able to modify or change your order before it gets shipped out to you, we kindly ask that you please chat or call.

Chat hours

Mon - Fri: 8:00 AM – 8:00 PM CT

Phone Support

USA 1-800-275-4576

International +1-815-338-8685

Support hours

Mon-Fri: 9:00 AM – 6:00 PM CT

Request a return

To request a return, start by loggin in to your account, then select the order for the item you want to return.

Don't have a password?

If you placed your OWC order via phone, guest checkout, preorder, PayPal, or Amazon you may not have setup a password to access your OWC My Account portal where you can easily manage your purchases, write reviews, access software downloads, update your info, and more.

Adding a password is easy. Simply enter your e-mail address or order number below, and we will send you a secure link to add a password and gain access to your OWC My Account portal.

Unable to use the options above to find your order?

Click here to fill out a form and an OWC Team Member will assist you.

RMA request form

Please complete the form below and your request will be responded to within 3-5 days. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.

RMA form

First name

Last name

E-mail address (required)

Order information

Order number (required)

Product name (required)

Product serial number (required)

Your computer information

Mac Model ID

Request Type (required)

Refund Replacement

Shipping Information

Address (required)

Address 2

City (required)

State / Province (required)

Postal Code (required)

Business / Commercial address

Support Question

Reason for return (required)

Technical Support

Please enter your information below and click send to submit your technical support request.

Technical form

First name

Last name

E-mail address (required)

Order information

Order number

Product name

Product serial number

Your computer information

Mac Model ID

Support Question

How can we help you? (required)

PRO TIP: If your question is about an OWC product you already own, providing the Serial Number can help us answer your question even faster!

General Support

Please enter your information below and click send to submit your general support request.

General form

First name

Last name

E-mail address (required)

How can we help you? (required)

Contact Customer Support

Order details, status and tracking for a recent order

Change my order

Chat hours

Phone Support

Support hours

Request a return

Don't have a password?

Unable to use the options above to find your order?

RMA request form

Order information

Your computer information

Shipping Information

Support Question

Technical Support

Order information

Your computer information

Support Question

General Support