Contact Customer Support

Order details, status and tracking for a recent order

If you placed your online, please enter the info below to view your order details.

Change my order

To ensure that we're able to modify or change your order before it gets shipped out to you, we kindly ask that you please chat or call.

Live Chat (fastest option)

Chat hours

Mon - Fri: 8:00 AM – 8:00 PM CT

Phone Support

USA 1-800-275-4576

International +1-815-338-8685

Support hours

Mon-Fri: 9:00 AM – 6:00 PM CT

Request a return

To request a return, start by loggin in to your account, then select the order for the item you want to return.

Unable to use the options above to find your order?

Click here to fill out a form and an OWC Team Member will assist you.

RMA request form

Please complete the form below and your request will be responded to within 3-5 days. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.

RMA form

First name

Last name

* E-mail address (required)

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Order information

* Order number (required)

* Product name (required)

* Product serial number (required)

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Your computer information

Operating System

Mac Model ID How to find Model ID

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* Request Type (required)

Refund Replacement

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Shipping Information

Country

* Address (required)

Address 2

* City (required)

* State / Province (required)

* Postal Code (required)

  Business / Commercial address

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Support Question

* Reason for return (required)

Technical Support

Please enter your information below and click send to submit your technical support request.

Technical form

First name

Last name

* E-mail address (required)

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Order information

Order number

Product name

Product serial number

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Your computer information

Operating System

Mac Model ID How to find Model ID

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Support Question

* How can we help you? (required)

PRO TIP: If your question is about an OWC product you already own, providing the Serial Number can help us answer your question even faster!