OWC Terms, Conditions and Policies
At OWC Our Customers Come First! Quality Products, Competitive Prices, Expert Support since 1988
Return Policy
These are Other World Computing, Inc.'s ("OWC", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from OWC via the following forms of communication:
- Our website www.macsales.com
- Fax to +1-815-338-4332;
- Phone at 1-800-275-4576 or +1-815-338-8685; OR
- Email to a valid and approved macsales.com e-mail address
OWC's Standard Return Policies
OWC's Standard Return for Replacement Policy
OWC HAS SPECIFIC RETURN POLICIES THAT APPLY TO SPECIFIC PRODUCT TYPES. THE BELOW IS OWC's STANDARD RETURN POLICY FOR REPLACEMENT. PLEASE CONSULT YOUR USER MANUAL AND THE APPROPRIATE SECTION OF THIS POLICY FOR TERMS PERTAINING TO YOUR SPECIFIC PRODUCT.
OWC recognizes that life's not perfect and that sometimes things need to be replaced. OWC will be happy to offer replacements for defective products within a 30-day period. After 30 days, the manufacturer's warranty may apply.
OWC acknowledges that our customers are busy people. That's why OWC extends our customers a full 30 days from the original invoice date (ship date of the order) to contact OWC Customer Support and request a Return Merchandise Authorization ("RMA"). By that same token, OWC accepts product returns received within 40 days of the original invoice date (ship date of the order) that have a valid RMA number and contain all original components. To ensure customer satisfaction, all internal hard drives carry an extended 90-day replacement policy.
Should you encounter an issue with your purchase, please review all relevant literature, visit the OWC Customer Support Page for helpful videos, additional information on your purchase, and to contact OWC Customer Support. We will be more than happy to troubleshoot your issue in order to gain a successful resolution. If, upon initial opening of the package, the purchased product appears damaged or is otherwise believed to have a technical issue or defect, contact OWC Customer Support immediately, and in no case more than 48 hours after receipt of the product. OWC will issue you an RMA and instruct you how to return your product to resolve the issue. An OWC Tech will verify the product's defect or damage prior to a replacement being sent out.
OWC understands that sometimes our customers purchase something and find the product does not meet their needs. Simply contact OWC within 30 days of the original invoice date (ship date of the order) should you need to return an item and wish to replace it with something else. You may contact OWC Customer Support through any of the methods provided on the OWC Return Request Form.
If you wish to receive your new item before returning the original item, you may place a new order with us online or through an OWC Customer Representative and request a refund for the original order at that time. All international and/or SPO shipping charges, including Returns for Warranty or Returns for Refund, are the sole responsibility of the customer.
OWC will use its best efforts to replace any product found to be defective with the same product model. When a direct replacement for the exact model number or part number is not available, OWC reserves the right to replace it with an equivalent or higher graded item or model number. At OWC's sole discretion, in the event that an acceptable product replacement cannot be found, a refund may be offered.
All product returns require a RMA number which you may obtain by contacting OWC Customer Support within 30 days of the original invoice date (ship date of the order) through any of the methods provided on the OWC Return Request Form.
For Defective/DOA items (within 15 days of purchase) OWC may offer to cover shipping back to OWC for customers in the Continental US. Please contact OWC Customer Support for more information.
OWC's goal is to make the return process simple, hassle-free, and speedy. To ensure that our customers receive such service, OWC kindly asks that all items shipped back follow these RMA guidelines:
- Products that are not eligible for return will be sent back to you at your own expense. Ineligible products include, but are not limited to:
- Any product not purchased from MacSales.com;
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
- Any product missing parts and/or components;
- Any product from which the UPC code has been removed from its packaging;
- Any product that exhibits physical damage;
- Any product that has been used for “Mining” (e.g., Cryptocurrency, Data Mining, Mining Farms); OR
- Any product for which you have submitted a mail-in rebate.
- Before returning an item, please ensure that:
- Your return item contains all of the original components;
- The RMA number is clearly marked on the outside of the returned packaging; AND
- You have included a copy of the original invoice inside the return packaging.
OWC's Standard Return for Refund Policy
At MacSales.com, we acknowledge that sometimes your needs change after you make a purchase. That’s why we provide a simple, hassle-free, 30-day return policy to ensure returns are resolved quickly and easily. Here’s how it works:
Return for Refund Process
Step 1
Determine whether your item(s) are eligible for return. You will need to know:
- Your original order number - This is provided during checkout, on your order confirmation email, and on the invoice provided with your shipment. This provides us with important information related to your purchase.
- The date your order shipped - Returns must be requested within 30 days of your order invoice date. If more than 30 days have passed since your order ship date, your item(s) is no longer eligible for refund.
- The condition of your item(s) - Items must be in the same condition as originally shipped and include all parts/components.
If you don’t know your order number or ship date, you can search for it in My Account.
Step 2
If your order is eligible for a refund, you can request a Return Merchandise Authorization (RMA). You have two options:
- Fill out the online Return Request Form, or
- Contact OWC Customer Support
Remember, items are only eligible for return within 30 days of the date your order shipped from OWC.
Step 3
If your RMA Request is approved, you will receive an email with the following information:
- An RMA Number - This must be included with your return. This is required to identify your return so we can process it as quickly as possible upon receipt.
- Your Return Deadline - This is the date by which your return must be received by OWC.
- Return Instructions
Carefully pack your return item(s) and ship them back to us. Your return must be received before the Return Deadline provided in your email.
Be sure to print your RMA Number somewhere on the outside of the package so it's easy to see.
Packaging is critical and must contain all original packaging material. OWC is not responsible for damage or loss due to incorrect packaging.
Returns are usually processed within 3-5 business days (Monday through Friday, excluding holidays) of delivery to OWC.
Exclusions & Exceptions
- Items returned with missing parts/components will be charged fees up to the rejection of the return.
- A 15% fee will be applied for any item(s) returned in a different condition than originally shipped from OWC. Product/accessories that are physically damaged are not eligible for return.
- For Apple Computers, Displays, Tablets, and iPhones:
- A 5% fee (up to a maximum $25) will be applied for any item(s) returned unopened and in their original condition.
- A 15% fee will be applied for any item(s) that have been opened.
- A 25% fee (up to the rejection of the return) will be applied for any item(s) returned in a different condition than originally shipped from OWC – including missing accessories, missing retail box, etc.
- Some items may not be returned. Non-returnable items include, but are not limited to:
- Any item not purchased from MacSales.com
- Any item with an invoice date (ship date) that was more than 30 days ago
- Any item received after the return deadline
- Any item without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers
- Any item from which the UPC code has been removed from its packaging
- Any item for which you have submitted a mail-in rebate
- Any item that is physically damaged
- Digital downloads or software items with open packaging
- Any product that has been used for “Mining” (e.g., Cryptocurrency, Data Mining, Mining Farms)
- Consumable Items
- NOTE: Non-refundable items will be returned to you at your own expense.
- Shipping costs are non-refundable.
- You are responsible for the safe return of item(s) to OWC. We highly recommend adding shipping insurance for returned items.
- OWC is not responsible for expenses, fees, or additional costs incurred because of defective or incompatible products.
Have questions? We can help.
Simply contact OWC Customer Support and our award-winning support staff will be happy to help.
Past the Return Deadline? We can help.
Once the Return Deadline has passed, we can help fulfill any eligible warranty service. Simply contact OWC Customer Support, and our award-winning support staff will help you get the process started.