OWC reserves the right to repair, replace or upgrade to equivalent or better components for the duration of the warranty.
Return issuance is based upon phone diagnosis by an OWC tech support specialist.
For general terms of service information that also apply, please click here.
If you are beyond the replacement window with OWC, please visit the drive manufacturer's warranty page, by clicking the appropriate link below:
Other World Computing sells a wide variety of products from multiple manufacturers and cannot control all aspects of manufacturing, delivery or use. As a result, OWC is not responsible for special, incidental, or consequential damages including but not limited to, lost profits, downtime, technician fees, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with any product purchased from Other World Computing. Additionally, OWC is not responsible for any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment.