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Warranty Information

OWC 3 Year Solution Warranty

Limited warranty: 3 years parts and labor

Other World Computing (OWC) offers a 3 year parts and labor limited warranty on all new OWC and Newer Technology external storage solutions (OWC is not responsible for drive data*). Certain hard drive mechanism equipped solutions (such as Enterprise Class) include an additional 2 year hard drive manufacturer warranty.

Drive advance ship warranty: 15 days

To get you back up and running quickly in the event of an issue, we also offer an advance ship option within the first 15 days from date of purchase.

OWC reserves the right to repair, replace or upgrade to equivalent or better components for the duration of the warranty.
Return issuance is based upon phone diagnosis by an OWC tech support specialist.
For general terms of service information that also apply, please click here.

If you are beyond the replacement window with OWC, please visit the drive manufacturer's warranty page, by clicking the appropriate link below:

We take your data storage needs seriously so please contact us immediately if you have any questions, concerns or suggestions.

* Other World Computing is not responsible for the loss, corruption or destruction of data while using any storage product purchased from Other World Computing. Other World Computing will not be held liable in any manner for the recovery or restoration of any data lost. To maximize your data protection, OWC recommends that you keep an additional copy of your data in a completely different location.

Other World Computing sells a wide variety of products from multiple manufacturers and cannot control all aspects of manufacturing, delivery or use. As a result, OWC is not responsible for special, incidental, or consequential damages including but not limited to, lost profits, downtime, technician fees, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with any product purchased from Other World Computing. Additionally, OWC is not responsible for any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment.