RAID Enclosures: Repair, Recovery, and Warranty Information

Created on: May 19, 2013
Last updated: February 29, 2016

We have multi-bay RAID specialists that will work with you to determine what the best course of action is for your repair. Since there are elements outside of our control we cannot guarantee the data. If drive(s) need replacing we can attempt Level 1 recovery if that is what is requested by the customer. Every effort will be made using Level 1 data recovery techniques to save the data and transfer it to a new drive or drives. Please be sure to specify Level 1 data recovery when requesting a repair and we will email you a special "SAVE DATA" RMA (return merchandise authorization). Should Level 1 recovery be unsuccessful, we will alert you so you can decide if you would like the drive back to take it to a full service data recovery center.

In regards to data security no packages are opened outside of the return room which is a secure area with very limited access. If we determine a drive needs to be replaced we perform the following to protect your privacy:

*We "wipe the drives", when possible, by initializing the units.

*For units that are manufacturer returns, that are inoperable, we are unable to wipe the directory or data.

*For drives we (OWC) dispose of, the platters are physically destroyed by hammer blows prior to disposal.