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Knowledge base : Customer Service

(3) Returns

How can I cancel my order?

How do I return an Item? How can get a Refund or Replacement on an item?

(12) Shipping

My package was not delivered within the expected timeframe specified during checkout; can I be credited back for my cost of shipping?

I believe my package was lost, what do I do?

(4) My Account and Orders

How can I submit a review for a product I’ve purchased?

How can I change my subscription status for OWC's newsletter?

(1) Eclipse

Eclipse Frequently Asked Questions (FAQS)

Knowledge base : Technical Support

(36) External Storage

Qx2 (USB 3.0): Arrays, Rebuilds, and Formatting Options

miniStack (All Versions): Drive Type Compatibility

(2) SoftRAID

SoftRAID Knowledgebase

OWC ThunderBlade: macOS Boot Drive Setup

(3) Drivers

Thunderbolt Go Dock: Drivers

Innergize for Mac: Firmware Update

(14) Solid State Drives

Hard Drives & SSDs: Actual Formatted Capacity

Hard Drives & SSDs: OWC Formatting Guides

(50) Docks

Thunderbolt 2 Dock: Supported Resolutions (HDMI)

Thunderbolt 2 Dock: Switched Audio Channels

(23) Cables and Adapters

NewerTech Lightning Cables: MFI Certification

eSATA Extender Cable Adapter: Performance Issues

(12) Memory

RAM: How Much Do I Need?

RAM: Diagnostic Software Tests

(10) Batteries

NewerTech Batteries: Recharging Issues

LMP Bluetooth Keypad: Pairing with a Mac

(6) Expansion Chassis

Mercury Helios (TB2): Available PCIe Power

Mercury Helios (TB2, TB3): Verifying Noise Sources

(2) Enterprise

Mercury Pro LTO: Fan Upgrade Guide

Mercury Pro LTO: IBM Tape Diagnostic Tools

(7) Software

OWC Drive Guide: Full Disk Access

Innergize for Mac: Firmware Update

(46) Thunderbolt

Mercury Elite Pro Dual (Thunderbolt): No Power Switch

RAID: Should I Replace a Failed Drive?

(4) Laptops

Thunderbolt 3 Laptops: Battery Mgmt. (10.15.5 )

Thunderbolt 4: Are My Thunderbolt 3 Products Obsolete?

(14) OS Installation/Backups/Migration

Mac OS: Migrating Data to a New Drive

Data Backup 3: Common Questions & Setup Tips

(13) Audio/Video

MiniDisplay Port to HDMI Adapter: Audio Support

Video Connections: Dual-Link DVI vs. HDMI

(18) Networking/Wireless

Mac: Reconnecting the Airport Antenna (Mac Mini)

Mac: Airport Extreme and Time Machine

(72) General Troubleshooting

NVRAM (PRAM) Reset Process

Data Transfer: Moved Drive to External Enclosure, Files Not Visible

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