Thunderbolt 2 Dock: Supported Resolutions (HDMI)
The computer itself and not the dock will usually be the
“limiting” factor for what resolutions are supported. The OWC
Thunderbolt 2 Dock has a HDMI 1.4b port which allows resolution
support up to 4k. All Macs that are capable of running a 4k display
are ...
Thunderbolt 2 Dock: Switched Audio Channels
It has been confirmed that the audio channels for the headphone jack
(Audio Out) on the OWC Thunderbolt 2 Dock, are flipped. That is, the
signal for the left channel will play through the right output and
vice-versa. Future shipments will include a fix fo...
Thunderbolt 2 Dock: Replacement Power Supply
PART NUMBER:
OWCTB2DOCK12P
The power supply found
here http://eshop.macsales.com/item/OWC/TBDTB4MPWR/
[http://eshop.macsales.com/item/OWC/TBDTB4MPWR/] will work with the
Thunderbolt 2 Dock, as well as the Thunderbay 4 mini and the Mercury
Elite Pr...
Thunderbolt 2 Dock: Ethernet Port Setup
To set up an ethernet connection through the OWC Thunderbolt 2 Dock,
please follow the instructions below. NOTE: these instructions do not
cover the setup or troubleshooting for network connections, only the
steps for allowing your dock's ethernet port to...
Thunderbolt Docks (2 & 3): Audio Distortion and Pre-amplification
RELEVANT PART NUMBERS:
OWCTB2DOCK12P
OWCTB3DK13PSL
OWCTB3DK13PSG
Please note that when using the Thunderbolt 3 Dock for playback
through the headphone / speaker jack, the signal will be
pre-amplified. Many types of computer speakers and headphones...
Thunderbolt 2 Dock: Scratch-resistant Cover & Protective Film
ISSUE: OWC Docks ship with a thin film of protective plastic on its
scratch-resistant cover. The plastic film is there to prevent cosmetic
damage during packing and shipment. If left intact the film can become
scratched after some use, giving the impress...
Thunderbolt Docks: Power by Port Type
RELEVANT PART NUMBERS:
* OWCTB2DOCK12P
* OWCTB3DK13PSG
* OWCTB3DK13PSL
* OWCTB3DK12PSG
* OWCTB3DK12PSL
* OWCTB3DK14PSG
* OWCTB3DK14PSL
THUNDERBOLT 2 DOCK
USB 3.1 Gen 1 (rear ports): 4.5W
USB 3.1 Gen 1 High Power (side port): 7.5W
Fir...
USB-C Dock (All): Cable Specification and Device Reporting
RELEVANT PART NUMBERS:
* OWCTCDK10PMDSG
* OWCTCDK10PMDSL
* OWCTCDK10PMDRG
* OWCTCDK10PMDGD
* OWCTCDOCK11PSG
* OWCTCDOCK11PSL
* OWCTCDOCK11PGD
* OWCTCDOCK11PRG
Depending upon the type of USB-C cable used to connect the USB-C Dock
to the ...
USB-C Dock (HDMI): Type-C Port Display Limitations
PART NUMBERS: OWCTCDOCK11PSG, OWCTCDOCK11PSL, OWCTCDOCK11PGD
The USB 3.1 Gen 1 Type-C port on the back of the dock (between the USB
Standard-A ports and the Ethernet port) can carry only data and power.
It does not support video signals or video ada...
USB-C Dock (All): Hardware Requirements
RELEVANT PART NUMBERS:
* OWCTCDK10PMDSG
* OWCTCDK10PMDSL
* OWCTCDK10PMDRG
* OWCTCDK10PMDGD
* OWCTCDOCK11PSG
* OWCTCDOCK11PSL
* OWCTCDOCK11PGD
* OWCTCDOCK11PRG
Please note that the USB-C port on the host computer must be a
built-in o...
OWC Drive Dock: USB Hot-swap Limitation
AFFECTED PART NUMBERS: OWCTB2U3DKR2
When connected via Thunderbolt, you can power each drive bay on and
off independently (and swap out either of the drives) without
affecting the other drive. When connected via USB, it is possible to
unmount either dr...
USB-C Dock (All): Siri Microphone Input
When you connect the USB-C Dock to a Mac running OS 10.12, Siri's
default microphone input may automatically switch from the 'Internal
Microphone' setting to 'OWC USB-C Dock.' If you do not have a
microphone connected to the dock, you need to switch the M...
Thunderbolt 2 Dock: Siri Microphone Input
When you connect the Thunderbolt 2 Dock to a Mac running OS 10.12,
Siri's default microphone input may automatically switch from the
'Internal Microphone' setting to 'USB audio CODEC.' If you do not have
a microphone connected to the dock, you need to swi...
USB-C Dock (All): Mac Ethernet Driver
RELEVANT PART NUMBERS:
* OWCTCDK10PMDSG
* OWCTCDK10PMDSL
* OWCTCDK10PMDRG
* OWCTCDK10PMDGD
* OWCTCDOCK11PSG
* OWCTCDOCK11PSL
* OWCTCDOCK11PGD
* OWCTCDOCK11PRG
In order to use the Ethernet port, as of August 1, 2017 all Mac hosts
(includ...
USB-C Dock (All): Host Connection Issues (Apple cables)
RELEVANT PART NUMBERS:
* OWCTCDK10PMDSG
* OWCTCDK10PMDSL
* OWCTCDK10PMDRG
* OWCTCDK10PMDGD
* OWCTCDOCK11PSG
* OWCTCDOCK11PSL
* OWCTCDOCK11PGD
* OWCTCDOCK11PRG
If you have connected a MacBook or MacBook Pro host to the USB-C Dock
and are...
Thunderbolt Docks (2 & 3): Driver Location
The Thunderbolt 2 Dock and Thunderbolt 3 Dock now use the same driver.
The current driver provides support the same set of devices as the
previous Thunderbolt 2 Dock driver. Originally, the driver was named
OWCThunderbolt2DockChargingSupport.kext. The n...
Thunderbolt 2 Dock: 802.3az Support
The Thunderbolt 2 Dock uses the Intel i210AT Ethernet controller,
which supports the 802.3az EEE protocol.
Data Sheet
[https://www.intel.com/content/dam/www/public/us/en/documents/datasheets/i210-ethernet-controller-datasheet.pdf]
...
USB-C Dock (All): Power By Port Type
RELEVANT PART NUMBERS:
OWCTCDK10PMDxx
OWCTCDOCK11xx
USB 3.1 Gen 1 (rear ports): Bus Power up to 4.5W
USB 3.1 Gen 1 High Power (front port): Bus Power up to 7.5W
USB-C (rear port): Bus Power up to 7.5W
USB-C (host port): Power Delivery up t...
Thunderbolt 3 Dock: Host Charging (USB Power Delivery)
RELEVANT PART NUMBERS:
* OWCTB3DK13PSG
* OWCTB3DK13PSL
* OWCTB3DK12PSG
* OWCTB3DK12PSL
* OWCTB3DK14PSG
* OWCTB3DK14PSL
The Thunderbolt 3 Dock is capable of delivering between 60 and 85W of
power to charge the battery in laptop host computer...
USB-C Dock (All): Host Charging (USB Power Delivery)
RELEVANT PART NUMBERS:
OWCTCDK10PMDxx
OWCTCDOCK11xx
The USB-C Dock is capable of delivering up to 60W of power to charge
the battery in laptop host computers with USB-C connections. If the
laptop uses a power adapter that provides more than 60W, t...
USB-C Dock (All): Audio Output / Input
RELEVANT PART NUMBERS:
* OWCTCDK10PMDSG
* OWCTCDK10PMDSL
* OWCTCDK10PMDRG
* OWCTCDK10PMDGD
* OWCTCDOCK11PSG
* OWCTCDOCK11PSL
* OWCTCDOCK11PGD
* OWCTCDOCK11PRG
OUTPUT
All versions of the USB-C Dock use the same audio output source, ...
Thunderbolt 2 Dock: Audio Output / Input
PART NUMBER: OWCTB2DOCK12P
OUTPUT
The Thunderbolt 2 Dock uses the audio output source shown in the
screenshot below.
INPUT
The Thunderbolt 2 Dock uses the audio input source shown in the
screenshot below.
SIRI
When you connect the Thunderbolt...
Thunderbolt 3 Dock: Audio Output / Input
RELEVANT PART NUMBERS:
OWCTB3DK13PSL, OWCTB3DK13PSG
OUTPUT
The Thunderbolt 3 Dock uses the audio output source shown in the
screenshot below.
INPUT
The Thunderbolt 3 Dock uses the audio input source shown in the
screenshot below.
SIRI
When ...
OWC Thunderbolt, USB-C Docks: MAC address
RELEVANT PART NUMBERS:
OWCTB2DOCK12P
OWCTB3DK13PSL
OWCTB3DK13PSG
OWCTCDK10PMDSG
OWCTCDK10PMDSL
OWCTCDK10PMDRG
OWCTCDK10PMDGD
OWCTCDOCK11PSG
OWCTCDOCK11PSL
OWCTCDOCK11PGD
OWCTCDOCK11PRG
Please note that the Thunderbolt 3 Dock, Thunderbolt 2 Dock,...
USB-C Dock (All): Audio Pre-amplification
RELEVANT PART NUMBERS:
* OWCTCDK10PMDSG
* OWCTCDK10PMDSL
* OWCTCDK10PMDRG
* OWCTCDK10PMDGD
* OWCTCDOCK11PSG
* OWCTCDOCK11PSL
* OWCTCDOCK11PGD
* OWCTCDOCK11PRG
Please note that when using the USB-C Dock for playback through the
headphone...
USB-C Dock (HDMI): MacBook & MacBook Pro Sleep Issues
AFFECTED SYSTEMS:
MacBook8,1
MacBook9,1
MacBook10,1
MacBookPro13,1
MacBookPro13,2
MacBookPro14,1
MacBookPro14,2
MacBookPro14,3
Some customers may notice when their MacBook or MacBook Pro enters
Sleep mode, that the computer loses its connection to ...
USB-C Travel Dock: Auxiliary Power Port
Please note that the USB Type-C auxiliary power port on the front of
the dock (shown below) is for the purposes of host charging and
providing additional power to connected devices. It does not support
data over USB including display data. Additionally, p...
USB-C Travel Dock: 4K HDMI Display Behavior (ASUS)
In rare cases, customers using a 4K HDMI ASUS display with the USB-C
Travel Dock MAY experience an issue where video playback is not
perfectly smooth or as smooth as it is at lower resolutions. This
happens only under the conditions noted below. Even then...
Thunderbolt 3 Dock: USB Port Distribution
Please note that the OWC Thunderbolt 3 Dock has two Fresco Logic USB
3.1 Gen 1 host controller chipsets, which control most of the port
connections on the dock. Please see the part numbers and graphics
below to get an understanding of which USB, media, an...
USB-C Travel Dock: Type-A Host Port Compatibility
Please note that the OWC USB-C Travel Dock will not work when
connected to a host computer via a USB Type-C to Type-A cable or
adapter. The host must have a native USB-C port, including Thunderbolt
3 ports....
OWC Drive Dock (All): Toshiba HDD Sleep Issue
RELEVANT PART NUMBERS:
* OWCTB2U3DKR2
* OWCU3DRVDCK2
* OWCTCDRVDCK
Please be aware that if you are booting from certain Toshiba 3.5 inch
HDDs you may not be able to use the Mac operating systems' sleep modes
as expected. In some cases the sys...
Drive Dock (All): Mac Booting Behavior
PART NUMBERS:
* OWCTCDRVDCK (USB-C - 3.1 Gen 2)
* OWCTB2U3DKR2 (TB2, USB 3.1 Gen 1)
* OWCU3DRVDCKN (USB 3.1 Gen 1 only - Legacy)
Please note that depending on the type of Mac you're using, the
ability to Option-boot may require a slightly differe...
USB-C Dock (mDP): June 2020 Compatibility Update
OWC recently updated the firmware for the USB-C Dock with mini
DisplayPort (models OWCTCDK10PMHXXand OWCTCDK10PMDXX), to improve
compatibility with the following Mac host models:
* MacPro7,1
* Macmini8,1
* iMac18,x
* iMac19,x
* iMacPro1,1
* ...
Thunderbolt 3 mini Dock: USB Devices in Windows
Please note that for some PCs, laptops in particular, the default USB
power management settings in Windows 10 may cause a number of
unexpected behaviors with USB devices, including:
* Devices which are idle for a few minutes may spontaneously power
do...
Thunderbolt 3 Dock (14-port): Thunderbolt 2 Adapter Limitations
Occasionally MacSales Customers with Thunderbolt 2 Macs ask about or
would like to try connecting their computer, via a 20 Gb/s Thunderbolt
cable and the Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter
[https://eshop.macsales.com/item/Apple/MMEL2AMA/...
USB-C Travel Dock E (OWCTCDK6P2SG): Troubleshooting
RELEVANT PART NUMBER: OWCTCDK6P2SG
The OWC USB-C Travel Dock E is a mini-sized dock to connect, charge,
display, and import on-the-go via one integrated cable.
ISSUE: The internet connection of an iPad Pro becomes disabled if the
Travel Dock E is disco...
Thunderbolt 3 Dock: MST, Display Chains (DisplayPort 1.2)
RELEVANT PART NUMBERS: OWCTB3DK13PSL & OWCTB3DK13PSG
The Thunderbolt 3 Dock does not support MST (Multi-Stream Transport),
which enables the chaining of multiple DisplayPort (including Mini
DisplayPort) displays....
Thunderbolt 3 Dock: Drive Mounting and Ejection Notice
RELEVANT PART NUMBERS: OWCTB3DK14Pxx OWCTB3DK13xx OWCTB3DK12xx
Drives connected to an OWC Thunderbolt 3 (12, 13, or 14) port dock may
display the wrong desktop icon and not be ejectable through Dock
Ejector when connected to either USB 3.1 Gen 1 Type-A p...
Thunderbolt Docks (3 & 4): Microphone Input Amplification
RELEVANT PART NUMBERS:
OWCTB4DOCK
OWCTB3DK14PSG
OWCTB3DK14PSL
OWCTB3DK13PSG
OWCTB3DK13PSL
OWCTB3DK12PSG
OWCTB3DK12PSL
Issue
Work Around
When using our Thunderbolt 4 Dock or Thunderbolt 3 Dock (12, 13, &
14 port) for recording sound input through...
Thunderbolt Dock/Hub: Blackmagic UltraStudio Recorder 3G
RELEVANT PART NUMBERS: OWCTB4DOCK & OWCTB4HUB5P
Our OWC Thunderbolt 4 Hub/Dock is not compatible with the Blackmagic
Design’s UltraStudio Recorder 3G. System Report will show the device
being connected; however, the driver won’t load which doesn’t
allow...
OWC Thunderbolt 3 Pro Dock Driver
RELEVANT PART NUMBER: OWCTB3PRODCK
The OWC THUNDERBOLT 3 PRO DOCK requires a driver to work properly
with Windows or Linux.
* Downloaded the required driver by
visiting: www.marvell.com/support/downloads.html#
[http://www.marvell.com/support/downloa...
OWC Thunderbolt Pro Dock Driver
RELEVANT PART NUMBER: OWCTB3DKPRO
The OWC THUNDERBOLT PRO DOCK requires a driver to work properly with
Windows or Linux.
* Downloaded the required driver by
visiting: www.marvell.com/support/downloads.html#
[http://www.marvell.com/support/downloads....
OWC 0.5M USB-C Extension Cable Usage Notes
RELEVANT PART
NUMBERS: OWCTCCBLEX0.5M, OWCTCDK6P2SG, OWCTCDK5P2SG, OWCENVPMCA02, OWCENVPMCA05, OWCENVPMCA10
The OWC Travel Dock E
[https://eshop.macsales.com/item/OWC/TCDK6P2SG/] & OWC Travel Dock
[https://eshop.macsales.com/search/?q=travel+dock] don't...
OWC Thunderbolt Dock Troubleshooting (OWCTB4DOCK)
The OWC Thunderbolt Dock expands the Thunderbolt functionality of your
Apple M1 Mac, any Apple 'Intel' Mac with Thunderbolt 3, or any
Thunderbolt 4 PC. You will see that it delivers the same compatibility
to all of your devices like they're plugged direct...
Thunderbolt Daisy Chain
Daisy chaining over Thunderbolt has a six-device maximum per bus.
Refer to the manufacture specifications of your host to determine the
number of Thunderbolt buses and associated ports.
While Daisy chaining multiple Thunderbolt devices does allow for
a...
Power Adapter Troubleshooting
A devices power adapter should be considered for troubleshooting if
issues are being experienced. These issues can include, but not
limited to, no power to the device or inconsistent recognition of the
device by the host.
* Troubleshooting expected po...
Thunderbolt Go Dock: Drivers
RELEVANT PART NUMBER: OWCTB4DKG11P
The OWC Thunderbolt Go Dock requires a driver to work properly with
Windows or Linux. Locate your operating system and download the
appropriate driver by visiting Realtek Driver Support
[https://www.realtek.com/Downloa...
OWC Enclosures & Docks: SD Card Functionality
RELEVANT PART
NUMBERS: OWCTB3DKP2D, OWCTB3RSDK–T, OWCTB3DKPRO, OWCTB3DK14PSG
ISSUE
SOLUTION
SD cards inserted into a Gemini, Thunderbolt Pro Dock, or 14-Port
Thunderbolt 3 Dock will not be recognized by Windows Disk Management
or applications af...
OWC Drive Dock U.2: Compatibility w/ OWC U2 Shuttle
RELEVANT PART NUMBER: OWCTCDRVDCKSN, OWCU2SHUTTLE, OWCU2SHUTTLE--
The OWC U2 Shuttle
[https://eshop.macsales.com/shop/ssd/owc-u2-shuttle] is not compatible
with the OWC Drive Dock U.2
[https://eshop.macsales.com/item/OWC/TCDRVDCKSN/]. The OWC U2
Shuttle...
Innergize for Mac: Firmware Update
The following OWC products can be used with OWC Innergize software to
manage the health and performance of OWC Atlas Memory Cards
[https://eshop.macsales.com/shop/memory-cards/atlas]. Please note the
third column "Requires Firmware Update" as select OWC M...
1-800-275-4576