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Docks

Thunderbolt 2 Dock: Supported Resolutions (HDMI)

The computer itself and not the dock will usually be the “limiting” factor for what resolutions are supported. The OWC Thunderbolt 2 Dock has a HDMI 1.4b port which allows resolution support up to 4k. All Macs that are capable of running a 4k display are ...

Thunderbolt 2 Dock: Switched Audio Channels

It has been confirmed that the audio channels for the headphone jack (Audio Out) on the OWC Thunderbolt 2 Dock, are flipped. That is, the signal for the left channel will play through the right output and vice-versa. Future shipments will include a fix fo...

Thunderbolt 2 Dock: Replacement Power Supply

PART NUMBER: OWCTB2DOCK12P   The power supply found here http://eshop.macsales.com/item/OWC/TBDTB4MPWR/ [http://eshop.macsales.com/item/OWC/TBDTB4MPWR/] will work with the Thunderbolt 2 Dock, as well as the Thunderbay 4 mini and the Mercury Elite Pr...

Thunderbolt 2 Dock: Ethernet Port Setup

To set up an ethernet connection through the OWC Thunderbolt 2 Dock, please follow the instructions below. NOTE: these instructions do not cover the setup or troubleshooting for network connections, only the steps for allowing your dock's ethernet port to...

Thunderbolt Docks (2 & 3): Audio Distortion and Pre-amplification

RELEVANT PART NUMBERS: OWCTB2DOCK12P OWCTB3DK13PSL OWCTB3DK13PSG   Please note that when using the Thunderbolt 3 Dock for playback through the headphone / speaker jack, the signal will be pre-amplified. Many types of computer speakers and headphones...

Thunderbolt 2 Dock: Scratch-resistant Cover & Protective Film

ISSUE:  OWC Docks ship with a thin film of protective plastic on its scratch-resistant cover. The plastic film is there to prevent cosmetic damage during packing and shipment. If left intact the film can become scratched after some use, giving the impress...

Thunderbolt Docks: Power by Port Type

RELEVANT PART NUMBERS: * OWCTB2DOCK12P * OWCTB3DK13PSG * OWCTB3DK13PSL * OWCTB3DK12PSG * OWCTB3DK12PSL * OWCTB3DK14PSG * OWCTB3DK14PSL THUNDERBOLT 2 DOCK USB 3.1 Gen 1 (rear ports): 4.5W USB 3.1 Gen 1 High Power (side port): 7.5W Fir...

USB-C Dock (All): Cable Specification and Device Reporting

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG Depending upon the type of USB-C cable used to connect the USB-C Dock to the ...

USB-C Dock (HDMI): Type-C Port Display Limitations

PART NUMBERS: OWCTCDOCK11PSG, OWCTCDOCK11PSL, OWCTCDOCK11PGD   The USB 3.1 Gen 1 Type-C port on the back of the dock (between the USB Standard-A ports and the Ethernet port) can carry only data and power. It does not support video signals or video ada...

USB-C Dock (All): Hardware Requirements

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG   Please note that the USB-C port on the host computer must be a built-in o...

OWC Drive Dock: USB Hot-swap Limitation

AFFECTED PART NUMBERS: OWCTB2U3DKR2  When connected via Thunderbolt, you can power each drive bay on and off independently (and swap out either of the drives) without affecting the other drive. When connected via USB, it is possible to unmount either dr...

USB-C Dock (All): Siri Microphone Input

When you connect the USB-C Dock to a Mac running OS 10.12, Siri's default microphone input may automatically switch from the 'Internal Microphone' setting to 'OWC USB-C Dock.' If you do not have a microphone connected to the dock, you need to switch the M...

Thunderbolt 2 Dock: Siri Microphone Input

When you connect the Thunderbolt 2 Dock to a Mac running OS 10.12, Siri's default microphone input may automatically switch from the 'Internal Microphone' setting to 'USB audio CODEC.' If you do not have a microphone connected to the dock, you need to swi...

USB-C Dock (All): Mac Ethernet Driver

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG In order to use the Ethernet port, as of August 1, 2017 all Mac hosts (includ...

USB-C Dock (All): Host Connection Issues (Apple cables)

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG If you have connected a MacBook or MacBook Pro host to the USB-C Dock and are...

Thunderbolt Docks (2 & 3): Driver Location

The Thunderbolt 2 Dock and Thunderbolt 3 Dock now use the same driver. The current driver provides support the same set of devices as the previous Thunderbolt 2 Dock driver. Originally, the driver was named OWCThunderbolt2DockChargingSupport.kext. The n...

Thunderbolt 2 Dock: 802.3az Support

The Thunderbolt 2 Dock uses the Intel i210AT Ethernet controller, which supports the 802.3az EEE protocol. Data Sheet [https://www.intel.com/content/dam/www/public/us/en/documents/datasheets/i210-ethernet-controller-datasheet.pdf] ...

USB-C Dock (All): Power By Port Type

RELEVANT PART NUMBERS: OWCTCDK10PMDxx OWCTCDOCK11xx   USB 3.1 Gen 1 (rear ports): Bus Power up to 4.5W USB 3.1 Gen 1 High Power (front port): Bus Power up to 7.5W USB-C (rear port): Bus Power up to 7.5W USB-C (host port): Power Delivery up t...

Thunderbolt 3 Dock: Host Charging (USB Power Delivery)

RELEVANT PART NUMBERS: * OWCTB3DK13PSG * OWCTB3DK13PSL * OWCTB3DK12PSG * OWCTB3DK12PSL * OWCTB3DK14PSG * OWCTB3DK14PSL The Thunderbolt 3 Dock is capable of delivering between 60 and 85W of power to charge the battery in laptop host computer...

USB-C Dock (All): Host Charging (USB Power Delivery)

RELEVANT PART NUMBERS: OWCTCDK10PMDxx OWCTCDOCK11xx   The USB-C Dock is capable of delivering up to 60W of power to charge the battery in laptop host computers with USB-C connections. If the laptop uses a power adapter that provides more than 60W, t...

USB-C Dock (All): Audio Output / Input

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG   OUTPUT All versions of the USB-C Dock use the same audio output source, ...

Thunderbolt 2 Dock: Audio Output / Input

PART NUMBER: OWCTB2DOCK12P   OUTPUT The Thunderbolt 2 Dock uses the audio output source shown in the screenshot below. INPUT The Thunderbolt 2 Dock uses the audio input source shown in the screenshot below. SIRI When you connect the Thunderbolt...

Thunderbolt 3 Dock: Audio Output / Input

RELEVANT PART NUMBERS: OWCTB3DK13PSL, OWCTB3DK13PSG   OUTPUT The Thunderbolt 3 Dock uses the audio output source shown in the screenshot below. INPUT The Thunderbolt 3 Dock uses the audio input source shown in the screenshot below. SIRI When ...

OWC Thunderbolt, USB-C Docks: MAC address

RELEVANT PART NUMBERS: OWCTB2DOCK12P OWCTB3DK13PSL OWCTB3DK13PSG OWCTCDK10PMDSG OWCTCDK10PMDSL OWCTCDK10PMDRG OWCTCDK10PMDGD OWCTCDOCK11PSG OWCTCDOCK11PSL OWCTCDOCK11PGD OWCTCDOCK11PRG   Please note that the Thunderbolt 3 Dock, Thunderbolt 2 Dock,...

USB-C Dock (All): Audio Pre-amplification

RELEVANT PART NUMBERS: * OWCTCDK10PMDSG * OWCTCDK10PMDSL * OWCTCDK10PMDRG * OWCTCDK10PMDGD * OWCTCDOCK11PSG * OWCTCDOCK11PSL * OWCTCDOCK11PGD * OWCTCDOCK11PRG Please note that when using the USB-C Dock for playback through the headphone...

USB-C Dock (HDMI): MacBook & MacBook Pro Sleep Issues

AFFECTED SYSTEMS: MacBook8,1 MacBook9,1 MacBook10,1 MacBookPro13,1 MacBookPro13,2 MacBookPro14,1 MacBookPro14,2 MacBookPro14,3   Some customers may notice when their MacBook or MacBook Pro enters Sleep mode, that the computer loses its connection to ...

USB-C Travel Dock: Auxiliary Power Port

Please note that the USB Type-C auxiliary power port on the front of the dock (shown below) is for the purposes of host charging and providing additional power to connected devices. It does not support data over USB including display data. Additionally, p...

USB-C Travel Dock: 4K HDMI Display Behavior (ASUS)

In rare cases, customers using a 4K HDMI ASUS display with the USB-C Travel Dock MAY experience an issue where video playback is not perfectly smooth or as smooth as it is at lower resolutions. This happens only under the conditions noted below. Even then...

Thunderbolt 3 Dock: USB Port Distribution

Please note that the OWC Thunderbolt 3 Dock has two Fresco Logic USB 3.1 Gen 1 host controller chipsets, which control most of the port connections on the dock. Please see the part numbers and graphics below to get an understanding of which USB, media, an...

USB-C Travel Dock: Type-A Host Port Compatibility

Please note that the OWC USB-C Travel Dock will not work when connected to a host computer via a USB Type-C to Type-A cable or adapter. The host must have a native USB-C port, including Thunderbolt 3 ports....

OWC Drive Dock (All): Toshiba HDD Sleep Issue

RELEVANT PART NUMBERS: * OWCTB2U3DKR2 * OWCU3DRVDCK2 * OWCTCDRVDCK   Please be aware that if you are booting from certain Toshiba 3.5 inch HDDs you may not be able to use the Mac operating systems' sleep modes as expected. In some cases the sys...

Drive Dock (All): Mac Booting Behavior

PART NUMBERS: * OWCTCDRVDCK (USB-C - 3.1 Gen 2) * OWCTB2U3DKR2 (TB2, USB 3.1 Gen 1) * OWCU3DRVDCKN (USB 3.1 Gen 1 only - Legacy) Please note that depending on the type of Mac you're using, the ability to Option-boot may require a slightly differe...

USB-C Dock (mDP): June 2020 Compatibility Update

OWC recently updated the firmware for the USB-C Dock with mini DisplayPort (models OWCTCDK10PMHXXand OWCTCDK10PMDXX), to improve compatibility with the following Mac host models: * MacPro7,1 * Macmini8,1 * iMac18,x * iMac19,x * iMacPro1,1 * ...

Thunderbolt 3 mini Dock: USB Devices in Windows

Please note that for some PCs, laptops in particular, the default USB power management settings in Windows 10 may cause a number of unexpected behaviors with USB devices, including: * Devices which are idle for a few minutes may spontaneously power do...

Thunderbolt 3 Dock (14-port): Thunderbolt 2 Adapter Limitations

Occasionally MacSales Customers with Thunderbolt 2 Macs ask about or would like to try connecting their computer, via a 20 Gb/s Thunderbolt cable and the Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter [https://eshop.macsales.com/item/Apple/MMEL2AMA/...

USB-C Travel Dock E (OWCTCDK6P2SG): Troubleshooting

RELEVANT PART NUMBER: OWCTCDK6P2SG The OWC USB-C Travel Dock E is a mini-sized dock to connect, charge, display, and import on-the-go via one integrated cable Issue Work Around The internet connection of an iPad Pro becomes disabled if the Travel...

Thunderbolt 3 Dock: MST, Display Chains (DisplayPort 1.2)

RELEVANT PART NUMBERS: OWCTB3DK13PSL & OWCTB3DK13PSG The Thunderbolt 3 Dock does not support MST (Multi-Stream Transport), which enables the chaining of multiple DisplayPort (including Mini DisplayPort) displays....

Thunderbolt 3 Dock: Drive Mounting and Ejection Notice

RELEVANT PART NUMBERS: OWCTB3DK14Pxx OWCTB3DK13xx OWCTB3DK12xx Drives connected to an OWC Thunderbolt 3 (12, 13, or 14) port dock may display the wrong desktop icon and not be ejectable through Dock Ejector when connected to either USB 3.1 Gen 1 Type-A p...

Thunderbolt Docks (3 & 4): Microphone Input Amplification

RELEVANT PART NUMBERS: OWCTB4DOCK OWCTB3DK14PSG OWCTB3DK14PSL OWCTB3DK13PSG OWCTB3DK13PSL OWCTB3DK12PSG OWCTB3DK12PSL Issue Work Around When using our Thunderbolt 4 Dock or Thunderbolt 3 Dock (12, 13, & 14 port) for recording sound input through...

Thunderbolt Dock/Hub: Blackmagic UltraStudio Recorder 3G

RELEVANT PART NUMBERS: OWCTB4DOCK & OWCTB4HUB5P Our OWC Thunderbolt 4 Hub/Dock is not compatible with the Blackmagic Design’s UltraStudio Recorder 3G. System Report will show the device being connected; however, the driver won’t load which doesn’t allow...

OWC Thunderbolt 3 Pro Dock Driver

RELEVANT PART NUMBER: OWCTB3PRODCK The OWC Thunderbolt 3 Pro Dock requires a driver to work properly with Windows or Linux. * Downloaded the required driver by visiting: www.marvell.com/support/downloads.html# [http://www.marvell.com/support/downloa...

OWC Thunderbolt Pro Dock Driver

RELEVANT PART NUMBER: OWCTB3DKPRO The OWC Thunderbolt Pro Dock requires a driver to work properly with Windows or Linux. * Downloaded the required driver by visiting: www.marvell.com/support/downloads.html# [http://www.marvell.com/support/downloads....

OWC 0.5M USB-C Extension Cable Usage Notes

RELEVANT PART NUMBERS: OWCTCCBLEX0.5M, OWCTCDK6P2SG, OWCTCDK5P2SG, OWCENVPMCA02, OWCENVPMCA05, OWCENVPMCA10 The OWC Travel Dock E [https://eshop.macsales.com/item/OWC/TCDK6P2SG/] & OWC Travel Dock [https://eshop.macsales.com/search/?q=travel+dock] don't...

OWC Thunderbolt Dock Troubleshooting (OWCTB4DOCK)

The OWC Thunderbolt Dock expands the Thunderbolt functionality of your Apple M1 Mac, any Apple 'Intel' Mac with Thunderbolt 3, or any Thunderbolt 4 PC. You will see that it delivers the same compatibility to all of your devices like they're plugged direct...

Thunderbolt Daisy Chain

Daisy chaining over Thunderbolt has a six-device maximum per bus. Refer to the manufacture specifications of your host to determine the number of Thunderbolt buses and associated ports.  While Daisy chaining multiple Thunderbolt devices does allow for a...

Power Adapter Troubleshooting

A devices power adapter should be considered for troubleshooting if issues are being experienced. These issues can include, but not limited to, no power to the device or inconsistent recognition of the device by the host. * Troubleshooting expected po...

Thunderbolt Go Dock: Drivers

RELEVANT PART NUMBER: OWCTB4DKG11P The OWC Thunderbolt Go Dock requires a driver to work properly with Windows or Linux. Locate your operating system and download the appropriate driver by visiting: https://www.realtek.com/en/component/zoo/category/netw...

OWC Enclosures & Docks: SD Card Functionality

RELEVANT PART NUMBERS: OWCTB3DKP2D, OWCTB3RSDK–T, OWCTB3DKPRO, OWCTB3DK14PSG ISSUE SOLUTION SD cards inserted into a Gemini, Thunderbolt Pro Dock, or 14-Port Thunderbolt 3 Dock will not be recognized by Windows Disk Management or applications af...

OWC Drive Dock U.2: Compatibility w/ OWC U2 Shuttle

RELEVANT PART NUMBER: OWCTCDRVDCKSN, OWCU2SHUTTLE, OWCU2SHUTTLE-- The OWC U2 Shuttle [https://eshop.macsales.com/shop/ssd/owc-u2-shuttle] is not compatible with the OWC Drive Dock U.2 [https://eshop.macsales.com/item/OWC/TCDRVDCKSN/]. The OWC U2 Shuttle...

Innergize for Mac: Firmware Update

RELEVANT PART NUMBER: * OWC GEMINI (OWCTB3DKP2Dxxxx & OWCTB3RSDKxxxx) * OWC THUNDERBAY FLEX 8 (OWCTB3F8xxxx) * OWC THUNDERBOLT DOCK (OWCTB4DOCK) * OWC THUNDERBOLT 3 DOCK (OWCTB3DK14PSG) * OWC ATLAS FXR CFEXPRESS CARD READER (OWCTB3CFXRDR) - I...