Created on: October 6, 2017
Last updated: April 19, 2022
In rare cases, customers using a 4K HDMI ASUS display with the USB-C Travel Dock may experience an issue where video playback is not perfectly smooth or as smooth as it is at lower resolutions. This happens only under the conditions noted below. Even then not all customers with this setup will experience the issue.
If you experience this issue, please make note of the exact display model and contact our Technical Support team. They will help you determine the best course of action.