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Shipping

My package was not delivered within the expected timeframe specified during checkout; can I be credited back for my cost of shipping?

If you selected one of the following guaranteed shipping methods within the continental United States, and your package was not delivered in time, please contact us as you may be eligible to receive a credit for the cost of shipping. Our guaranteed deli...

Why was my package transferred from UPS to USPS while in transit?

OWC offers UPS SurePost as an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the United States Postal Service....

I expected to receive my package on Saturday, but tracking indicates a delivery scheduled for Monday, can I be credited back for my cost of shipping?

OWC’s shipping partners do not consider Saturdays or Sundays to be guaranteed delivery days, so most packages will be delivered the following business day. OWC does offer a specific “Saturday Delivery” option to select locations. Eligibility for this serv...

I believe my package was lost, what do I do?

OWC works with a variety of reputable shipping couriers in order to provide a wide selection of services to meet the demands of most customers. Please contact OWC customer service if: * Tracking indicates your package was delivered, but you have not r...

I am shipping to a freight forwarding company, but haven’t received my package within the typical delivery timeline, what should I do?

OWC IS UNABLE TO FILE CLAIMS ON PACKAGES SHIPPED TO FREIGHT FORWARDING COMPANIES. WE RECOMMEND CONTACTING YOUR FREIGHT FORWARDING PARTNER FOR ADDITIONAL INFORMATION....

How long do I have to report a lost package?

CUSTOMERS SHIPPING TO THE CONTINENTAL UNITED STATES MUST REPORT A LOST PACKAGE WITHIN 30 DAYS OF SHIPMENT. CUSTOMERS SHIPPING OUTSIDE OF THE CONTINENTAL UNITED STATES MUST REPORT A LOST PACKAGE WITHIN 60 DAYS OF SHIPMENT. PACKAGES REPORTED LOST AFTER THES...

How long do I have to report a damaged package?

DAMAGED PACKAGES MUST BE REPORTED WITHIN 48HRS OF RECEIPT TO BE ELIGIBLE FOR A CLAIM WITH A SHIPPING COURIER. IT IS IMPORTANT TO RETAIN ALL PACKAGING MATERIALS, ETC. AS THESE MAY NEED TO BE SUPPLIED TO OWC AND/OR THE SHIPPING COURIER AS PART OF AN INVESTI...

I didn't receive an item in my shipment. What do I do?

Open all packages, retail boxes, and/or cartons you received. Often times, multiple products may be packaged in the same container. If you still find that there is a problem with a missing item on your order, please contact OWC Customer Service. OWC use...

Do you ship to my country? How much will shipping cost?

OWC ships via several international methods to most countries. You can go to this link to view the country list: [ http://eshop.macsales.com/service/terms/sale#s7 [http://eshop.macsales.com/service/terms/sale#s7] ] Shipping methods and rates can vary and ...

I used an incorrect shipping address, but my order already shipped. Can I get it rerouted?

Regrettably OWC is unable to reroute packages in transit, but we may be able to contact the shipping carrier to make an attempt to have the package returned to our facility. We encourage you to contact a member of OWC customer service to determine if we...

Can I refuse an order that is in transit?

All refused orders will be subject to a 5% restocking fee. Original shipping charges are not refundable. In addition, refused orders may be subject to additional shipping charges incurred in the return and retrieval of the shipment to OWC. International o...

When I check the tracking number associated with my order, it says invalid.

Tracking numbers are generated by our system at the time of packaging so they may be scanned in by the courier at the time of pickup. Tracking details should be available within 24 hours of a package’s shipment....