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SoftRAID

Preparing Your Mac for SoftRAID Installation

SoftRAID 6 works with macOS 10.12 or later. Apple silicon Macs require macOS 11.3 and later. SoftRAID XT is only for select OWC storage solutions. For both OWC and third-party enclosure support, you will need SoftRAID Pro or Lite. There is no installer ...

Additional Installation Steps for Apple silicon Macs

If you are installing SoftRAID on an Apple silicon Mac, you will need to take these additional steps before completing the installation of SoftRAID: 1. Shut down the Mac by choosing Apple menu > Shut Down 2. Press and hold the power button until “Load...

Additional Installation Steps for Apple T2 Security Chip Macs

If you are installing SoftRAID on a T2 Mac, and are using macOS 10.15 “Catalina” or later, you will need to take these additional steps before completing the installation of SoftRAID: 1. Boot into Recovery Mode      a. Restart your T2 Mac, press and hol...

Completing SoftRAID Installation

• If you are using an Intel Mac and purchased a solution preconfigured with SoftRAID, double-click the drive icon and follow the steps below: • If you are using an Apple Silicon Mac, download the latest version of SoftRAID [https://download.owc.com/soft...

System Requirements

SoftRAID version 6 requires a Mac running macOS 10.12 or later. SoftRAID for Windows (v.3): PC: Windows 10 64-bit or later....

Using the 14-day evaluation

You can use SoftRAID on a trial basis for 14 days for free. At the end of the 14 day period, your SoftRAID volumes will still mount and you can use all the files on them but most SoftRAID features will be disabled. If you wish to continue using SoftRAID...

Installation of Windows

On the PC, once you’ve downloaded SoftRAID double-click the file, and the installation will begin. * On the install SoftRAID page, check the box labeled “I accept the license terms” and then continue by clicking the “Install” button. * A “User Accou...

Creating a SoftRAID Volume

You can create a volume with SoftRAID by following these 3 easy steps: STEP 1: INITIALIZE THE DISKS [HTTPS://WWW.SOFTRAID.COM/DOCS/SOFTRAID-6-QUICK-START-GUIDE/CREATING-A-SOFTRAID-VOLUME/#STEP-1-INITIALIZE-THE-DISKS] 1. Launch the SoftRAID application ...

Best Practice: Watch the SoftRAID monitor

The SoftRAID Monitor is always watching for disk and volume errors. When it sees one, it changes the color of the indicator in the menu bar and puts up a dialog to get your attention. It also writes an entry in the SoftRAID log file so you can go back lat...

Best Practice: Certify Disks Before Use

When you certify a disk with the SoftRAID application, you are writing a pattern to every sector on the disk, reading the pattern back, and checking it. It is only after certifying a disk with SoftRAID before using it that you will know that the disk is t...

Best Practice: Replace predicted-to-fail disks

SoftRAID uses SMART data from each disk to determine if a disk is more likely to fail. It interprets this SMART data based on the results of a study performed by Google on consumer-grade disk drives. It checks the number of reallocated sectors and the num...

Best Practice: Replace disks which fail SMART test

When a disk fails the SMART test, the disk has determined that some part of its mechanical mechanism or electronic circuitry is not working properly. By the time a disk fails the SMART test, it is usually so broken that it will most likely fail completely...

Best Practice: Investigate all disk errors

Modern disks are very reliable. In our lab, we see most disks able to handle over a billion read and write requests without encountering any errors. This is the number of requests a typical disk gets in 3–5 years of use in a workstation or server. If yo...

Best Practice: Use a UPS with RAID 4 or RAID 5

All modern RAID 4 and RAID 5 systems use a cache to improve write performance. This is true of both software RAID systems, like SoftRAID and hardware RAID controllers. The write cache allows the RAID systems to combine many small writes into a single larg...

SoftRAID Feature: Accelerated Rebuilds

This version of SoftRAID includes an upgraded RAID architecture. At its heart is a RAID engine, a software emulation of a RAID controller which has allowed us to add RAID 4, RAID 5, and RAID 1+0 volumes to SoftRAID version 6. Unlike most RAID controller...

SoftRAID Feature: Labelling Disks

SoftRAID can attach a label to a disk. Just click on the tile for a disk and select “Add Label” from the “Disk” menu. You can use the “Blink Disk Light” feature (under the “Disk” menu) to make sure you are selecting the correct disk. You can even select...

SoftRAID Feature: Command Line Interface

MACOS [HTTPS://WWW.SOFTRAID.COM/DOCS/SOFTRAID-QUICK-START-GUIDE/SOFTRAID-FEATURES-YOU-SHOULD-KNOW-ABOUT/COMMAND-LINE-INTERFACE/#MACOS] In macOS, “softraidtool” is automatically installed the first time you run the SoftRAID application and can be accessed...

SoftRAID Feature: Hours on Disk

_SoftRAID for Mac only_ SoftRAID reports the hours of use for all disks. For disks that support SMART, this value is the actual number of hours the disk has been turned on (either with the platters spinning or when they are stopped). We recommend that y...

SoftRAID Feature: Validating volumes

Ever wonder if all the sectors of a volume are actually readable? Ever wonder if each disk in a mirror or RAID volume contains exactly the correct information? SoftRAID has the ability to validate volumes. This function uses the RAID engine. It reads ever...

SoftRAID Feature: SoftRAID Log

SoftRAID logs all SoftRAID-specific events and errors to a log file (macOS) or to the system event log (Windows). This gives you one place to go when you want to know what is happening with SoftRAID. TO ACCESS THE SOFTRAID LOG IN MACOS: Select “Show Sof...

SoftRAID Release Notes

You might want to read about the changes made since the last release of SoftRAID. You can see what features have been added and which bugs have been fixed. To read the Release Notes, open the “DOCUMENTATION” folder and then double click on the “RELEASE NO...

SoftRAID Resources

Changelog [https://www.softraid.com/support/changelog/#toggle-id-1-closed] Mac and Windows Compatibility Info [https://www.softraid.com/support/compatibility_notes/] SoftRAID Support Bulletins [https://www.softraid.com/support/important-notices/] So...

SoftRAID: macOS Hang, Kernel Panic (12+ Disks)

Recently the SoftRAID team identified and was able to reproduce a bug on macOS (so far confirmed in 10.15.x) where if a customer has 12 or more disks connected to the host — the number and type of volumes doesn't appear to matter — the system will hang, a...

Enable SoftRAID to open support files

sudo echo "" -n >/Library/Application Support/SoftRAID/TechSupportEnabled   sudo chown root /Library/Application Support/SoftRAID/TechSupportEnabled ...

SoftRAID: Dual Enclosure Mount Issue

ISSUE Customer is attempting to use two enclosures each with a SoftRAID volume, but only one volume can mount at a time. CAUSE The disks in the volumes have identical UUID's, so whichever is first recognized by the OS will mount and the other will not...

Technical Support via Email

Your purchase of SoftRAID 6.0 comes with one year of free technical support via email. If you wish phone support, you can purchase it on an incident-by-incident basis or for an entire year. Most users, once they experience our prompt response to support...

Mac to Windows SoftRAID Volume Conversion

Many OWC products are sold and shipped with pre-installed drives that contain a Mac RAID volume, most often one created in SoftRAID. Windows users who purchase these select OWC products will need to convert the Mac volume to a Windows SoftRAID volume. Ple...

Generating Report for Tech Support

TO GENERATE A SOFTRAID REPORT FOR TECH SUPPORT: 1. Launch SoftRAIDAccess the Utilities Menu and select Generate Report for Tech Support. 2. Enter your contact information (name and email address) 3. Information will be collected for the report and a...

SoftRAID Download Notice Location

RELEVANT PART NUMBERS: OWCMEQCTJB000, OWCTB3EX4M2, OWCTB3MPDU000J, OWCTB3F1U00000, OWCTB2IVKIT000, OWCTB3IVKIT000, OWCTB3QMJB000, OWCTB4MJB000, OWCTB38JBKIT0, OWCTB3TBV4TXX, OWCTB3F80C000, OWCSSDACL4M20GB, OWCSSDACL8M200T Select OWC external drive assemb...