Skip to main content

Expansion Chassis

Mercury Helios (TB2): Available PCIe Power

The Mercury Helios PCIe enclosure (Thunderbolt 2, single slot) will provide up to 25W of power to the installed card.  ...

Mercury Helios FX (all): LED, Fan Behavior During Sleep

PART NUMBERS: * OWCHELIOSFX650 * OWCHELIOSFX * OWCHELFX6RX580 * OWCHELFXRX580 Please note that when setting your Mac or PC to sleep while the Helios FX series device is connected, the behavior for each system is slightly different. When a conne...

Mercury Helios (TB2, TB3): Verifying Noise Sources

PROBLEM Occasionally customers may complain that their Helios or Helios 3 PCIe chassis is generating too much fan noise (or other types of noise) during use. It is rare that the Helios fan would be the cause of excessive noise (and in that case possibly ...

Power Adapter Troubleshooting

A devices power adapter should be considered for troubleshooting if issues are being experienced. These issues can include, but not limited to, no power to the device or inconsistent recognition of the device by the host. * Troubleshooting expected po...