Mercury Helios (TB2): Available PCIe Power
The Mercury Helios PCIe enclosure (Thunderbolt 2, single slot) will
provide up to 25W of power to the installed card.
Mercury Helios FX (all): LED, Fan Behavior During Sleep
Please note that when setting your Mac or PC to sleep while the Helios
FX series device is connected, the behavior for each system is
slightly different. When a conne...
Mercury Helios (TB2, TB3): Verifying Noise Sources
Occasionally customers may complain that their Helios or Helios 3 PCIe
chassis is generating too much fan noise (or other types of noise)
during use. It is rare that the Helios fan would be the cause of
excessive noise (and in that case possibly ...
Power Adapter Troubleshooting
A devices power adapter should be considered for troubleshooting if
issues are being experienced. These issues can include, but not
limited to, no power to the device or inconsistent recognition of the
device by the host.
* Troubleshooting expected po...