OWC Knowledge base

Created on: April 12, 2022

HOW DO I GET SERVICE IF AN ISSUE OCCURS?

Simply chat or call our award-winning, friendly support team, and we’ll get everything taken care of for you.

WHEN I SEND MY MAC IN FOR SERVICE, IS A REPLACEMENT MAC PROVIDED FOR ME TO USE WHILE MY MAC IS BEING SERVICED?

Like Apple’s AppleCare+ program, OWC Eclipse Extended Service Protection does not provide a replacement Mac while your Mac is being serviced. However, if your workflow demands zero downtime, you can call upon our free and friendly support staff for advice on how to minimize downtime.

CAN I UPGRADE/EXTEND MY PROTECTION?

If you have 1-Year OWC Eclipse Extended Service Protection Plan, you can upgrade to a 2-year Plan. You can easily perform this upgrade and manage your Mac’s protection in the My Account portal.

I DIDN'T ADD OWC ECLIPSE EXTENDED SERVICE PROTECTION FOR MY MAC AT THE TIME OF PURCHASE, AND NOW THE 60-DAY WINDOW TO ADD PROTECTION FOR MY MAC HAS PASSED. CAN I STILL PROTECT MY MAC?

Unfortunately, no. Once 60 days has passed, we can no longer provide OWC Eclipse Extended Service Protection for your Mac. However, if you choose not to protect your Mac at the time of purchase, we will send friendly reminder emails leading up to your Mac’s 60-day eligibility expiration date.

I LIVE OUTSIDE THE USA. IS OWC EXTENDED SERVICE PROTECTION AVAILABLE TO ME?

Unfortunately, no. OWC Eclipse Extended Service Protection is only available for orders shipped within the USA.

I PURCHASED OWC ECLIPSE EXTENDED SERVICE PROTECTION FOR MY MAC WHILE I LIVED IN THE USA, BUT I NOW LIVE OUTSIDE THE COUNTRY. CAN I STILL GET SERVICE?

You can continue to receive OWC Eclipse Extended Service Protection as long as you have a valid US-based address to which we can ship your Mac once service has been completed. Unfortunately, we cannot provide service to addresses outside the US.

Please note: Only US-based shipping costs are included with OWC Eclipse Extended Service Protection. See Terms & Conditions for more.

I PURCHASED A MAC FROM OWC WITH A 1 YEAR APPLECARE+ WARRANTY. CAN I ADD OWC ECLIPSE 2-YEAR SERVICE TO EXTEND MY WARRANTY TO 2 YEARS?

Yes. You can add a 2-year OWC Eclipse plan to your Mac with AppleCare+ to extend your service coverage. Also, if you’re within the window for AppleCare+, and you prefer Apple’s warranty coverage, you may be able to extend your AppleCare+ warranty protection up to three years. See Apple AppleCare+ for details.

CAN I CANCEL MY PROTECTION?

Should you no longer desire to protect your Mac with OWC Eclipse Extended Service Protection, you can cancel your Mac’s protection in the My Account portal. See Terms & Conditions for more.

HOW DO I TRANSFER MY OWC ECLIPSE EXTENDED SERVICE PROTECTION PLAN IF I SELL MY MAC?

Each OWC Eclipse Extended Service Protection Plan is attached to your Mac’s serial number. Wherever your Mac goes in the USA, the remainder of the Plan coverage stays with it.

I OWN A MAC THAT IS CURRENTLY COVERED BY AN OWC ECLIPSE EXTENDED SERVICE PROTECTION PLAN, BUT I WASN’T THE ORIGINAL PURCHASER. HOW DO I REQUEST SERVICE?