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OWC Terms, Conditions and Policies
At OWC Our Customers Come 1st!
Quality Products, Competitive Prices, Expert Support since 1988
Phone: 800.275.4576 | International: +1.815.338.8685
Customer Service - Sales (CT)
Phone: Mon–Fri: 8:00 AM – 8:00 PM CT
Live Chat: 24x7
Technical Support (CT)
Phone: Mon–Fri: 8:00 AM – 8:00 PM CT
Live Chat: Mon–Fri: 8:00 AM – 8:00 PM CT
Sat: 9:00 AM – 4:00 PM CT

Warranty Information

OWC Internal Hard Drive 3 Year New Replacement Limited Warranty with Free Advance Cross-Ship Warranty Home

  • New Replacement Limited Warranty: 3 Years
  • Free Advance Cross-Ship Limited Warranty: 1 Year
  • Advance Replacements require a credit card for authorization and may be subject to additional terms and conditions

3 Year OWC New Replacement Limited Warranty

OWC is proud to offer an extended replacement window of 3 years on select new internal hard disk drives* (unless otherwise noted in the product description). Once a return authorization number has been issued and we receive the problematic drive back in the same condition as it was sent, you will get a brand new replacement drive, rather than a factory refurbished drive.

  • Models: HIT0S04005, HIT0S04007, HIT0S04012

*Please note this policy only applies to mechanical disk drives and does not apply to solid-state drives.

1 Year Free Advance Cross-Ship Limited Warranty

To get you back up and running quickly in the event of an issue, OWC offers a cross-ship option within 1 year from the date of purchase.

Advance Cross-Ship Replacement via: Ground 2nd Day Air Next Day Air
Within 1 Year of Replacement Limited Warranty FREE $10.00 $29.00
Remainder of 3 Year Replacement Limited Warranty Next Day Air $20.00 $39.00


OWC reserves the right to repair, replace or upgrade to equivalent or better components for the duration of the warranty. Return availability is based upon phone diagnosis by a OWC tech support specialist.

Exclusions & Limitations

This Limited Warranty applies only to the products listed above. The Limited Warranty does not apply to any other OWC hardware products or any software, even if packaged or sold with OWC hardware.

OWC does not warrant that the operation of the product will be uninterrupted or error-free. OWC is not responsible for damage arising from failure to follow instructions relating to the product's use.

This warranty does not apply: (a) to damage caused by use with other products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the product outside the permitted or intended uses described by OWC; (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of OWC or an OWC Authorized Service Provider; (e) to a product or part that has been modified to significantly alter functionality or capability without the written permission of OWC; (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship; or (g) if any manufacturer serial number has been removed or defaced.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, OWC AND ITS PARENT COMPANY, PARTNERS, AND AFFILIATES SPECIFICALLY DISCLAIM ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF OWC CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY OWC IN ITS SOLE DISCRETION. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. No OWC reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, OWC ITS PARENT, NEW CONCEPTS DEVELOPMENT CORPORATION, AND ITS PARENT COMPANY, PARTNERS, AND AFFILIATES ARE NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH OWC PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. OWC DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF THE PROGRAMS OR DATA.

Obtaining Warranty Service

Please review the included product information, and contact our technical service department before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact OWC. An OWC representative will help determine whether your product requires service and, if it does, will inform you how OWC may provide it. OWC may provide warranty service on products that are tendered or presented for service during the Warranty Period, as permitted by law. You will be responsible for shipping and handling charges to the United States of America for any warranty service.

This warranty is expressly subject to the website Terms & Conditions ("Terms") & Terms of Sale located at http://eshop.macsales.com/service/terms/sale, which are hereby incorporated herein and made a part hereof by this reference.

For OWC's complete Return Policies, please visit http://eshop.macsales.com/service/returnpolicy.

If you are beyond the replacement window with OWC, please visit the drive manufacturer's warranty page by clicking the appropriate link below:

We take your data storage needs seriously so please contact us immediately if you have any questions, concerns or suggestions.

*OWC IS NOT RESPONSIBLE FOR THE LOSS, CORRUPTION OR DESTRUCTION OF DATA WHILE USING ANY STORAGE PRODUCT PURCHASED FROM OWC. OWC WILL NOT BE HELD LIABLE IN ANY MANNER FOR THE RECOVERY OR RESTORATION OF ANY DATA LOST. TO MAXIMIZE YOUR DATA PROTECTION, OWC RECOMMENDS THAT YOU KEEP AN ADDITIONAL COPY OF YOUR DATA IN A COMPLETELY DIFFERENT LOCATION.

OWC sells a wide variety of products from multiple manufacturers and cannot control all aspects of manufacturing, delivery or use. As a result, OWC is not responsible for special, incidental, or consequential damages including but not limited to, lost profits, downtime, technician fees, goodwill, damage to or replacement of equipment and property, and any costs of recovering, reprogramming, or reproducing any program or data stored in or used with any product purchased from OWC. Additionally, OWC is not responsible for any problem that is caused by (a) commercial use; accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification; or (b) any misuse contrary to the instructions in the user manual; or (c) loss passwords; or (d) malfunctions caused by other equipment.

For OWC's complete Warranty and Return Policies:

Please contact us immediately if you have any questions, concerns or suggestions.
Mercury Elite is a trademark of New Concepts Development Corporation. Other marks may be the trademark or registered trademark property of their owners.