Verified Buyer
Reviewer: Reviewer3870869754
Rating: 3/5
Okay
December 24, 2024
Keyboard was a bit sticky and oily from wear. Battery had over 600 charge cycles. This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good condition.
Response from OWC, Support
December 24, 2024
Thank you for your feedback. We understand how frustrating it can be to receive a keyboard with sticky and oily keys, as well as concerns about battery charge cycles. We strive to ensure that every product meets our quality standards. If you haven't already, please reach out to our customer support team, and we would be happy to assist you in finding a resolution, whether that's addressing the keyboard issue or exploring your options regarding the battery. Your satisfaction is important to us. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: FierceBuffalo-51169
Rating: 5/5
A + laptop (delivery C-)
December 23, 2024
This is my 2nd laptop this year, love them, but the delivery person they used left it on my porch, (I was supposed to sign for it), so that left me a little dubious. In this day leaving a laptop is the surest way to get ripped off. I was lucky, I live in a Los Angeles area that has issues.
Al I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Excellent condition.
Response from OWC, Support
December 24, 2024
Wow, thank you so much for your fantastic 5-star review! We're thrilled to hear that you love your new laptop! It's always exciting to have returning customers, and we're grateful for your continued trust in our products. We genuinely appreciate your feedback about the delivery experience as well, and it's important for us to know how it can be improved. Safety is a top priority, and we will definitely take your comments into account. Thank you for sharing your experience with us! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer1382966989
Rating: 5/5
Excellent
December 22, 2024
Excellent everything. Recomended 100% I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Excellent condition.
Response from OWC, Support
December 23, 2024
Wow, thank you so much for your amazing review! We're thrilled to hear that you had an excellent experience with us. Your recommendation means the world to us! We can't wait to serve you again in the future!
Verified Buyer
Reviewer: Reviewer2828666745
Rating: 4/5
Great product. Not the service I expected.
December 18, 2024
I have been a Mac user since the days of the Apple IIe and have never been disappointed. I have purchased many accessories and several used laptops from OWC/Macsales.com. The Apple 16" MacBook Pro was received in the condition described and I am very pleased. The Retina Touch Bar is something I need to get used to, but so far it seems simple enough. Transferring my data and applications from my current MacBook Pro went easier than expected. What I was not pleased with was the advertising of "In Stock: Ships Same Day!" The computer and accessories were ordered Tuesday, November 26, 2024 - 1:10PM Central Time. The computer did not ship until Friday, November 29, 2024. Granted, Thursday, November 28, 2024 was a holiday, but I placed the order two days before the holiday and early enough in the day to be ready for same day shipping. The accessories were shipped separately and the delivery was attempted on Friday, November 29, 2024. The delivery was sent with a signature required and even though I have a release signed with UPS, the package was rescheduled for Monday, December 2, 2024. Unbeknownst to me, it was only the accessories that were delivered, not the computer. I was never informed that the computer shipment was delayed. The delay interfered with other obligations and I was not available to sign for delivery until Tuesday, December 3, 2024. When I notified macsales.com of the problem, their response was "UPS ground did deliver in the time allowable with a holiday mixed in." They took no responsibility for delaying the shipment. OWC/macsales.com has a wide variety of products and good prices, but I have learned not to rely on their shipping claims. I hope this is not indicative of other areas of service from this company. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good condition.
Response from OWC, Support
December 19, 2024
Thank you for your detailed feedback, and we sincerely apologize for the shipping delays and communication issues you experienced with your recent order. We truly appreciate your long history as a loyal Mac user and your continued trust in OWC/Macsales.com for your purchases. We're glad to hear that the MacBook Pro arrived in the condition described and that the data transfer went smoothly for you.
We also apologize for the confusion with the delivery and the lack of timely communication about the delay. We strive to provide excellent service and clear updates, and it appears we missed the mark in this instance. We greatly appreciate your long-standing loyalty as a Mac user and your trust in OWC/Macsales.com for your products. We’re committed to improving our shipping and communication processes to ensure that this doesn't happen again in the future. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer2512163949
Rating: 5/5
Didn't break the bank!
December 10, 2024
I can trust what they say! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Silver - Used, Very Good condition.
Response from OWC, Support
December 10, 2024
We're thrilled to hear you had such a positive experience! Your trust means everything to us, and we're so glad we could provide you with great value without breaking the bank. Thank you for sharing your fantastic feedback!
Verified Buyer
Reviewer: Reviewer1640673910
Rating: 5/5
As promised
December 7, 2024
I was hesitant to buy a used Mac but glad I did. Saved a lot of money and my Mac arrived quickly and looks and feels like a new one. I added the two year extended warranty for only like $69. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Excellent condition.
Response from OWC, Support
December 9, 2024
Thank you so much for taking the time to share your fantastic experience! It's wonderful to hear that you were able to save money and that your used Mac arrived in such great condition. We love that you chose to add the two-year extended warranty for peace of mind—that’s a smart move! We're thrilled to have you as a customer and hope you enjoy your Mac for years to come! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: bpehni
Rating: 5/5
Excellent value
December 5, 2024
My 2010 MacBook Pro was woefully out of date, so I needed a replacement. Found a great deal on a more current model with only a small dent on the lid. Otherwise perfect.
I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Good condition.
Response from OWC, Support
December 6, 2024
Wow, we’re thrilled to hear you found an excellent deal on a more current MacBook Pro! It’s fantastic that you were able to upgrade from your 2010 model while saving money, and a small dent is a minor trade-off for such a great value. Thank you for sharing your experience with us. Enjoy your new laptop! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: PBG_Bob
Rating: 5/5
New to me, MB Pro 16" - 2019
December 4, 2024
I was ready for a new MacBook Pro, so as I do, I went to MacSales and did some shopping. I had been running a 13" MBP but decided I should splurge and treat myself with a 16" setup.
I found this 2019 16" MBP and selected the 'Very Good Condition' model for a few dollars more. I think that upgrade is totally worth it. The description was accurate and I was expecting some minor things but was not worried. My previous experiences with MacSales told me all was good and I'd be delighted with the purchase. Turns out as I opened the box then the MBP I was happily surprised to see such a clean and ding-free MBP. The keyboard and speaker deck was pristine. I used this thing like crazy for the first few days and everything was perfect, it really was difficult to tell this was pre-owned. Turns out after a week or so I finally found the reason this was "only" labeled as 'Used - Very Good Condition,' the leading edge of the lid has some tiny nicks that are noticable only when running your fingers along that edge. See the pic and know that I am on macro photo mode and this is a small section of the entire length of the lid!
If I ever carry the MBP w/o a case, I usually carry by the hinge side, thus I never felt the lid leading edge for a while. I consider this minor damage to be 100% insignificant but I am pleased that MacSales is so honest and kind with their scoring on pre-owned gear. Thank you MacSales. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good condition.
Response from OWC, Support
December 4, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you decided to treat yourself to a 16" MacBook Pro and that you felt confident shopping with us at MacSales. It’s awesome to know that the 'Very Good Condition' model exceeded your expectations – we take pride in providing accurate descriptions and high-quality products. Your continued trust in us means the world, and we can't wait to support you in your future tech adventures! Enjoy your new MacBook Pro! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: SciTech4All
Rating: 5/5
OWC for Anything Tech!
December 3, 2024
Great Company. Good Deal, Great Products. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Very Good condition.
Response from OWC, Support
December 3, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you think of OWC as your go-to for anything tech-related. It's wonderful to know you appreciate our products and deals. Your support means the world to us, and we're excited to keep providing you with great tech solutions!
Verified Buyer
Reviewer: window2
Rating: 4/5
Almost perfect
November 15, 2024
The laptop is as described, but there was one issue. The incorrect charger, and charger cord, were sent. The cord was very obviously not for this laptop. A MagSafe cord was sent, when a USB-C cord was required. Fortunately the incorrect charger brick was usable, and I had a USB-C to USB-C cord that I could use. Other than that, the selection and service from OWC was great as always. I just wish the Canadian version of OWC had had the same selection of refurbished products so I could avoid the extra shipping time. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good condition.
Response from OWC, Support
November 15, 2024
Thank you so much for your thoughtful review! We're thrilled to hear that you found our selection and service great, even if there was a mix-up with the charger. We apologize for the inconvenience of receiving the incorrect cord and appreciate your understanding and resourcefulness in finding a solution. Your feedback about our Canadian selection is invaluable, and we're always working to improve. We can't wait to serve you again in the future!
Verified Buyer
Reviewer: Reviewer2890609908
Rating: 5/5
All True
November 13, 2024
Excellent!…very happy!, the MacBook Pro is like new. No cosmetic imperfections, operates with no issues. Highly recommend! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good condition.
Response from OWC, Support
November 14, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you are so happy with your like-new MacBook Pro! It’s always our goal to provide excellent products that meet our customers’ expectations, and your recommendation means the world to us! Enjoy your new device, and we appreciate your support! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: acfyrfytr-33380
Rating: 5/5
The real Apple Store
November 5, 2024
I am a repeat customer and very satisfied with All my purchases from laptops, to batteries to memory.
I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good condition.
Response from OWC, Support
November 5, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you consider us the "real Apple Store" and that you've had such a great experience with your purchases. It's wonderful to have repeat customers like you, and we can’t wait to help you with your next order! Your satisfaction means the world to us!
Verified Buyer
Reviewer: Reviewer310389961
Rating: 5/5
Great condition
November 1, 2024
It looked like s brand new machine, no flaws. Works great, very satisfied. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good condition.
Response from OWC, Support
November 1, 2024
Thank you so much for your fantastic review! We're thrilled to hear that your purchase arrived in such great condition and that you're completely satisfied with its performance. Your feedback means the world to us and inspires our team to keep delivering top-notch products. We're here for you anytime you need us, and we can't wait to assist you again in the future!
Verified Buyer
Reviewer: MistyGoose-19794
Rating: 5/5
MacBook Pro 16”
October 31, 2024
Great shape, works perfect I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Excellent condition.
Response from OWC, Support
October 31, 2024
Thank you so much for your amazing review! We're thrilled to hear you’re enjoying your MacBook Pro 16” and that it’s in great shape and working perfectly for you. Your satisfaction means the world to us! We appreciate your support and can't wait to serve you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer1475291394
Rating: 5/5
The 16 !!!
October 22, 2024
we're still getting all set up , but we're happy so far !!! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Excellent condition.
Response from OWC, Support
October 22, 2024
Wow, thank you so much for the fantastic 5-star review! We're thrilled to hear that you're loving your new setup! Enjoy exploring all the amazing features, and if you have any questions or need assistance, we're here to help. Happy computing!
Verified Buyer
Reviewer: Reviewer1643770942
Rating: 5/5
October 21, 2024
great price and machine exactly as described: perfect. This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Excellent condition.
Response from OWC, Support
October 22, 2024
Thank you so much for your amazing review! We're thrilled to hear that you found the price great and that the machine met your expectations perfectly. Your satisfaction is our top priority, and it’s fantastic to know we hit the mark! We appreciate your support and hope you enjoy your purchase to the fullest! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: DaverRich
Rating: 5/5
It’s a MacBook Pro!
October 4, 2024
It arrived in like new condition. It may not be new model but it’s new to me. A great upgrade from a company I have trusted for decades. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Excellent condition.
Response from OWC, Support
October 4, 2024
Thank you so much for your fantastic review! We're thrilled to hear that your MacBook Pro arrived in like new condition and that you're enjoying your upgrade! Trust is everything, and we're honored to have been a part of your journey for so many years. Here's to many more great experiences together! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: ed-78883
Rating: 5/5
so far, so good
October 3, 2024
The MacBook box arrived a day or two earlier than expected (good), but was left leaning against the house well away from the front door (bad) with no signature (also bad). I did get it, though, and was very impressed with the packing. The MacBook is in great shape, like new. (I hope it stays that way for a long time.) Getting the contents restored turned out to be easy, once I found that the Migration Tool would work with an external disk's Super Duper backup files. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Very Good condition.
Response from OWC, Support
October 3, 2024
Thank you so much for your fantastic review! We're thrilled to hear that your MacBook arrived earlier than expected and that you were impressed with the packing! It's great to know that everything arrived in like-new condition and that you found the Migration Tool helpful for restoring your contents. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Enjoy your MacBook, and we hope it serves you well for a long time! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Esteban_Garcia
Rating: 4/5
Very Good pourchase
September 30, 2024
excellent treatment, very good tracking and perfect shipping I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good condition.
Response from OWC, Support
September 30, 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a very good purchase experience and that our customer service met your expectations. It's great to know the tracking and shipping were perfect too! We truly appreciate your feedback and look forward to serving you again soon! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Albertochoa89
Rating: 2/5
Item not as described
September 29, 2024
Description said “Very Good Condition” and it came with significant cosmetic damage and discoloration. This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good condition.
Response from OWC, Support
September 30, 2024
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the item you received did not meet your expectations and arrived with cosmetic damage. We understand how frustrating this must have been, and we apologize for falling short of the standards we aim to maintain.
We take pride in providing detailed descriptions to ensure our customers know exactly what to expect, and it's disappointing to hear we missed the mark in your case. We would love the opportunity to make this right. Please reach out to our customer support team at your earliest convenience. We can work with you to review images of the item you received and confirm whether the correct machine was sent according to the listed condition. Your satisfaction is important to us, and we want to ensure we meet your expectations moving forward.
Thank you again for your feedback, and we look forward to assisting you! https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Rich
Rating: 5/5
Completely Satisfed
September 23, 2024
Product was delivered like new. My older eyes are starting to fail and I needed a larger screen this fit the deal perfectly. I got the one terabyte option which was very helpful. Great product and great service from OWC. I've been dealing with them for several years and will continue to do so. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Silver - Used, Mint condition.
Response from OWC, Support
September 23, 2024
Thank you so much for your fantastic review! We're thrilled to hear that you're completely satisfied with your purchase and that the larger screen has made a positive impact for you. It's wonderful to know that the one terabyte option is serving you well! We appreciate your loyalty over the years and can’t wait to continue providing you with great products and service in the future. Your support means the world to us!
Verified Buyer
Reviewer: Reviewer3225876911
Rating: 5/5
Just as advertised
August 17, 2024
Macsales described it completely and modestly, the product met/exceeded expectations on receipt, and staff were as brilliant and professional as usual. Top marks for delivering on promises quickly, courteously, and well. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Mint condition.
Response from OWC, Support
August 19, 2024
Wow, thank you so much for this fantastic review! We're thrilled to hear that our product met and even exceeded your expectations. It's our goal to provide accurate descriptions and exceptional service, and we're so glad to know that our team delivered on all fronts. Your kind words and top marks inspire us to keep doing our best. We truly appreciate your support!
Verified Buyer
Reviewer: kevinsorensen
Rating: 5/5
Couldn't be happier
January 12, 2024
I am so pleased with the Macbook Pro 2019 I ordered. It really is in great shape. It's fast, I'm getting used to the track bar, and the 16" screen is wonderful. OWC, you did it again! You are always my "go to" place for all things Mac. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Excellent condition.
Response from OWC, Support
January 12, 2024
Thank you so much for your amazing review! We're thrilled to hear that you are so pleased with your MacBook Pro 2019. It's great to know that it arrived in excellent condition and that you're enjoying its speed and the track bar. The 16" screen must be a real treat! We appreciate your continued trust in us as your go-to place for all things Mac. We can't wait to assist you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Bethdmomof3
Rating: 5/5
Happy 1st time customer.
January 12, 2024
I was referred to you by a coworker how has had a couple of perfect experiences with your company. We've only used the pc a couple of times but so far it's perfect! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good condition.
Response from OWC, Support
January 12, 2024
Thank you so much for being our happy 1st time customer! We are thrilled to hear that your coworker referred you to us and that you're having a perfect experience so far with your new PC. We truly appreciate your support and we'll be here to assist you whenever you need us. Enjoy using your new device!
Verified Buyer
Reviewer: pioneer_video
Rating: 4/5
Worth the price.
January 8, 2024
I am happy with my purchase. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Very Good condition.
Response from OWC, Support
January 9, 2024
Thank you so much for your glowing review! We are thrilled to hear that you are happy with your purchase and that you feel it was worth the price. Your satisfaction is our top priority, and it's great to know that we were able to provide you with a positive shopping experience. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
1-800-275-4576 
