Verified Buyer
Reviewer: puufoto-20129
Location: Los Angeles, California United States
Rating: 5/5
Outstanding Performance and Value
July 23, 2025
Machine arrived promptly and looked brand new.
Installed and did the OS updates.
Does everything we need it to for video and stills production seamlessly. I would recommend this item to a friend!
Response from OWC, Support
July 23, 2025
Thank you so much for sharing your story! We're thrilled to hear that you were able to give your 2009 MacBook Pro a new lease on life. It's great that our team and the install video gave you the guidance and confidence you needed—especially for your first hard drive upgrade! Enjoy your revitalized machine, and don’t hesitate to reach out if you ever need more support or gear down the road.
Verified Buyer
Reviewer: CleanBison-25372
Rating: 5/5
May 1, 2025
the imac was well packaged and arrived undinged ready to go to work. set up was straightforward. i am not sure i would call this an experience but maybe an experience similar to an experience? I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Used, Good Condition.
Response from OWC, Support
May 1, 2025
Thank you so much for your fantastic review! We're thrilled to hear that your iMac arrived safely and was easy to set up. It’s great to know that you’re ready to dive into your work! Your unique take on the experience adds a fun twist, and we appreciate your insight. Enjoy your new iMac and all the amazing things you’ll create with it! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer280348678
Rating: 5/5
Great shape
April 1, 2025
Received in nice condition, very fast shipping to Spain. Great I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Excellent Condition.
Response from OWC, Support
April 2, 2025
Thank you so much for your fantastic review! We're thrilled to hear that your order arrived in great shape and that you enjoyed our fast shipping all the way to Spain. We appreciate your support and look forward to serving you again!
Verified Buyer
Reviewer: Aurence
Rating: 5/5
This computer was a step up for me...
March 18, 2025
MacSales loaded this computer. With 128 mb of ram memory and Thunderbolt, I'm getting the equivalent of new computers on the budget of a used. The condition was listed as "good". WRONG! It was Excellent! Beautiful and clean. Perfectly packed and shipped earlier than promised. I'll be back for more in the future. I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Very Good Condition.
Response from OWC, Support
March 18, 2025
Wow, thank you so much for the amazing review! We’re thrilled to hear that your new computer exceeded your expectations and that you found it in excellent condition. It’s fantastic to know that our loading process and packaging made a positive impact on your experience. We can't wait to welcome you back for more upgrades in the future! Your satisfaction means the world to us!
Verified Buyer
Reviewer: CourageousShark-15027
Rating: 5/5
Great buy
February 19, 2025
My IMac Pro arrive sooner than I thought it would. Unboxed it and started it right up, couldn’t tell it was a used product. Very happy! I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Used, Excellent Condition.
Response from OWC, Support
February 20, 2025
Wow, thank you so much for your amazing review! We're thrilled to hear that your iMac Pro arrived sooner than expected and that it was in such great condition. It's fantastic to know you're very happy with your purchase! Enjoy your new machine, and thanks again for choosing us!
Verified Buyer
Reviewer: Reviewer2935333555
Rating: 5/5
The best!
February 14, 2025
This was one of the best experiences I've had purchasing used gear via the internet. MacSales website was clear, concise and made it easy to configure and order the machine I wanted. After making the purchase through PayPal, MacSales constantly updated my order's status using e-mail, alerting me to order status, shipping date, that the machine was en route and even providing an arrival date. The fact that the delivery required a signature added to my peace of mind. The machine arrived on the day promised, well packaged and in excellent condition. The Mac itself, listed as "Very Good" condition, was in like new shape. I simply plugged in, restored my programs via Time Machine and was back to work. A great experience with a great company. Highly recommended! I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Very Good Condition.
Response from OWC, Support
February 14, 2025
Thank you so much for sharing your fantastic experience with us! We’re absolutely thrilled to hear that you found our website easy to navigate and that our order updates kept you informed throughout the process. It's our goal to ensure a smooth and enjoyable purchasing experience, and we’re delighted that the delivery and packaging exceeded your expectations. Your satisfaction is our top priority, and we can’t wait to assist you again in the future!
Verified Buyer
Reviewer: sandyjmartin
Rating: 5/5
FAST and ACCURATE!!!
February 5, 2025
Extremely happy with my "new" iMac Pro; I was pretty desperate when my old one finally broke down and I couldn't get it going again. After some research, found MacSales and boy am I happy to be back in the drivers seat! It works flawlessly; they shipped it fast and securely. I could not recommend them any higher! I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Premium Condition.
Response from OWC, Support
February 6, 2025
Wow, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your "new" iMac Pro and that it arrived quickly and securely. It's our goal to make sure you get back up and running in no time, and we're so glad we could help! Your recommendation means the world to us, and we can't wait to assist you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: ClearAnt-29667
Rating: 5/5
Pretty Great, Actually!
January 9, 2025
Great item. No issues. Very reliable and fast. It works just like a brabd new one. I just love it. Thanks. I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Good Condition.
Response from OWC, Support
January 9, 2025
Wow, thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your purchase and that it's performing like brand new. Your satisfaction means the world to us, and we appreciate your support! If you need anything else, just let us know.
Verified Buyer
Reviewer: Reviewer1550277578
Rating: 5/5
Fantastic product - excellent after sales
November 7, 2024
I have purchased products for my office from OWC for years and my home office as well. Once in awhile I purchase new from Apple but the value for what you get from OWC fare outweighs what you get from Apple. The refurbished product from OWC is the way to go!! excellent service, value for the dollar and delivery and most recently I have experienced a fault power cable but the after sales dealt with it with ease. SO in conclusion OWC checks all the boxes with me. WELL DONE!!!!!! I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Good Condition.
Response from OWC, Support
November 7, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with our products and after-sales service. It’s wonderful to know that OWC has been your go-to choice for both your office and home office needs. We're dedicated to providing excellent value and service, and it’s great to hear that our refurbished products have met your expectations. Your satisfaction with our handling of the faulty power cable makes us even happier! We appreciate your loyalty and support over the years. Keep enjoying your OWC products, and thanks for being such an amazing customer!
Verified Buyer
Reviewer: egronseth24
Rating: 5/5
Mint Condition 27" iMac Pro
January 16, 2024
Great computer. Well packaged. Runs great. I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Used, Premium Condition.
Response from OWC, Support
January 16, 2024
We are thrilled to hear that you are loving your new 27" iMac Pro! Thank you so much for choosing MacSales.com and for taking the time to leave such a positive review. We strive to make sure all of our products are in mint condition and securely packaged, so it's great to know that you received your computer in perfect shape. We're glad to hear that it's running smoothly for you too! If there's anything else we can assist you with, please don't hesitate to reach out.
Verified Buyer
Reviewer: PerfectEarthworm-70093
Rating: 5/5
Astounding Machine with all yesterday and today's software options
January 9, 2024
I needed a powerful machine that could run Mojave but also dual boot into something modern and switch back and forth at will. This machine has 10 core power with 4tb of storage and 128gb of RAM. 5k display was flawless and Black Magic indicates a 100 percent on all stats.
The only drawback is that it won't allow the use of an external dock for expanding media connections. It does come with a lot of fast USB/Thunderbolt ports though.
A two year warranty on a 2017 computer rounds out purchase that wasn't cheap but definitely a value for the mint condition machine with 10k worth of power.
OWC/MacSales has been my trusted source for decades.
Thanks,
Jeff I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Excellent Condition.
Response from OWC, Support
January 9, 2024
Thank you so much for the amazing 5/5 star review! We are thrilled to hear that our machine has exceeded your expectations with its power and performance. It's great to know that you are able to run Mojave and switch to a more modern system seamlessly. The 10 core power, 4TB storage, and 128GB RAM definitely contribute to this incredible experience. We're glad that the 5k display is flawless and that Black Magic indicates a 100 percent on all stats. We apologize for the inconvenience regarding the use of an external dock, but we're happy to hear that the machine comes with plenty of fast USB/Thunderbolt ports. Lastly, we appreciate your mention of the two-year warranty, which adds great value to your purchase. Thank you again for choosing MacSales.com! https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: CuriousWhale-44091
Rating: 5/5
OWC HAS THE BEST MACS AND I AM EXTREMELY HAPPY I BOUGHT FROM OWC
September 10, 2023
EXCELLENT AND WILL BUY MORE PRODUCTS FROM OWC I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Premium Condition.
Response from OWC, Support
September 12, 2023
Thank you for the feedback on the Apple 27" iMac Pro. We are happy that this computer was everything you wanted and more and that you are extremely happy with your purchase. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: DistinctSnail-150
Rating: 5/5
Excellent Service - Excellent Device
August 25, 2023
Could not be happier; the MAC showed up as expected, in the condition expected; and wow is it a power house - love it for using Windows! Apple makes the best hardware but so many apps I use work better in Windows - that's 90% of what I use -
OWC did; as always; a fantastic job! I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Premium Condition.
Response from OWC, Support
August 25, 2023
Thank you for choosing OWC for your technical needs. We are thrilled to hear the iMac was delivered in the condition specified when you made the purchase and that it is working beautifully for your needs! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: ContentCreator78
Rating: 5/5
So far so good!
July 21, 2023
I just got it hooked up in my office and so far it works wonderful and is in great condition! Shipping was fast and it was packaged SO well. Thank you! I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Used, Premium Condition.
Response from OWC, Support
July 21, 2023
Thank you for the feedback on the Apple 27" iMac Pro. It is always great to hear that a customer is completely satisfied with their product! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Mike M.
Rating: 5/5
Exceptional
July 10, 2023
The iMac arrived packaged to survive the rigors of shipment. Once extricated from the packaging, the machine was in pristine "like new" condition; I could not tell from looking this machine was used. Everything went off without a hitch when I turned it on for the first time; it has continued to do so for the last 7 months of ownership. But that's not a surprise to me, anymore, especially with OWC; I've come to expect this.
This is my first big screen iMac and my first "Pro"-rated Mac; it is big and beautiful. I was looking to upgrade my current Mac Mini and very old but very good 20" LED monitor for photo editing. My Mini was firmware limited in upgrading it's OS; I found most new photo processing software needed the more recent OS versions to run. I also liked the idea of having nothing but a monitor on my desk. So, I pulled the trigger on a high end iMac. It's the late 2017 version ...which was made up through 2021. The 27" Retina 5K screen is amazingly sharp and vivid; doing photo work is a joy, the detail is amazing. The monitor can be color corrected with a colorimeter or any of a host of preset color gamuts can be used ...including sRGB and AdobeRGB. Even watching YouTube videos on the "big screen" adds a new dimension to them. My old monitor had a matte finish to the screen and I worried the relatively reflective screen on the iMac would be an issue; it has not. One of the best features I like about this particular "vintage" of iMac Pro is the fact Apple designed it to be optionally mounted to an arm. Most came with the factory stand (as did mine) but there is an aftermarket VESA bracket solution to be found. Having this beast mounted to an arm is the way to go.
Overall, I'm exceptionally pleased with this latest Mac of mine. And I'm continued to be pleased by the quality of Apple products sold by OWC. This is the third Mac computer I have purchased from OWC and, just prior to penning this review, ordered my 4th Mac computer. If you want consistent quality, various price points, great selection, configuration flexibility akin to buying a new computer ...this is the place. I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Excellent Condition.
Response from OWC, Support
July 12, 2023
Thank you for providing your feedback and experience with OWC. We are very excited to hear that you love your iMac Pro and that you have also ordered another machine! Always great to hear how much our customers enjoy OWC and the products purchased. We look forward to seeing you again! If you have any questions on your iMac machines please let us know.
Verified Buyer
Reviewer: PleasantMouse-947
Rating: 5/5
Fantastic
June 5, 2023
I could not be happier with my purchase. Jonathan S was Fantastic. I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Very Good Condition.
Response from OWC, Support
June 6, 2023
Thank you for the feedback on the Apple 27" iMac. We are happy to hear that you enjoyed your purchase and we will be sure to let Jonathan know what a great help he was. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: SolomonLangi
Rating: 5/5
Excellent iMac Pro at a decent price!
May 31, 2023
The item was exactly as described and the shipping was fast! I highly recommend these guys if you’re in the market for a new iMac! I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Used, Premium Condition.
Response from OWC, Support
June 1, 2023
Thank you for the feedback on the Apple 27" iMac. We appreciate you taking the time to let us know that you are enjoying your purchase. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: ThoughtfulPython-13409
Rating: 4/5
Right speaker does not work
March 21, 2023
It’s a great computer and it was an easy process to get what I needed. However, upon turning to on the computer I noticed that the Mac chime only came out of one side. After getting it completely setup I discovered the right just didn’t work at all and was not a system preference booboo. I’m in too big of a time crunch and desperate for this thing to get to work for my business that I couldn’t address it. Otherwise this is an amazing machine and at a fair price, tho I might have chosen a different machine considering that this computer is going to be used solely for audio. This is the ONLY reason for the missing star in the review. Thank y’all so much for getting it to me quickly even with the delay of the cold storms. Grateful for a great company like OWC!! I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Excellent Condition.
Response from OWC, Support
March 28, 2023
Thank you for choosing OWC for your technical needs. Thank you so much for your honest feedback and I am glad that it is working for the most part. You do have a 90 day warranty if you are interested at any point within that timeframe to have it looked at. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: MantisPanda-7806
Rating: 5/5
Great Price, Great Computer
March 9, 2023
I always buy all my computers from MacSales.com (OWC). Great Price, Great Service. I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3GHz 10-core Xeon W - Used, Very Good Condition.
Response from OWC, Support
March 10, 2023
We're glad to hear that your continue to trust OWC for all your Mac purchases and we have continued to met all your expectations. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: ExcitedPython-65942
Rating: 1/5
Buggy hardware that is best avoided
March 25, 2022
I have owned many Macs over the last several decades, and this one was the most problematic. Specifically, it had intermittent "black screen" issues when starting up, requiring disconnection of external Thunderbolt devices and an SMC reset to get it booting normally again. After many hours of troubleshooting, I returned the iMac Pro. Some research reveals that this is a rather common problem with this model, possibly related to the unusual quasi-RAID configuration of its internal SSD's. Not particularly pleased about being out the two-way shipping charges and $25 "restocking fee". This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Used, Excellent Condition.
Response from OWC, Support
March 28, 2022
Thank you for taking the time to communicate your concerns. Your opinion and experiences are very important to us. If there is anything we can do to raise your rating to positive, please let us know! If you have any questions please contact us via one of the following methods:
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great day!
Verified Buyer
Reviewer: dave-81618
Rating: 5/5
OWC OK
February 3, 2022
So far, so good. I trust OWC's reputation for my business upgrades and for superior performance hardware. Made some serious purchases over the years. This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Used, Premium Condition.
Response from OWC, Support
February 4, 2022
Thank you so much for being a loyal OWC customer dave-81618. We are so glad to hear that you trust us to make such serious purchases. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: NYCiMacUser
Location: Florida
Age: 55-65
Experience Level: Power User
Owned Product: 1-3 months
Rating: 4/5
It's a pretty good machine at a great price
July 3, 2020
I have an 5-year old regular iMac, and I expected this one to be a LOT better. I really don't notice it being a lot different, as a computer. The 5K screen is fantastic, however. Once you use it, a typical 1920x1080 screen looks fuzzy. It's great.
OWC's packaging and presentation was top notch. I'll get another used Mac from them, I'm sure.
I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Apple Factory Refurbished.
Verified Buyer
Reviewer: ClassicRock1968
Location: Tallinn, Estonia
Age: 55-65
Experience Level: Home User
Owned Product: less than a month
Rating: 4/5
Great machine, great price
June 3, 2020
There's nothing new to say about the iMac Pro. It's everything I expected. The price was great which made it a no-brainer. However, I ordered a RAM upgrade and the screen was replaced ever so slightly off center; not enough to see but it's sharp to the touch on one side. It's not that big a deal and obviously performance is not affected, and I would not send it back. However it's worth mentioning and one star is removed because of it. I would recommend this item to a friend! This review is from Apple 27" iMac Pro Retina 5K (2017 - 2021) 3.2GHz 8-core Xeon W - Apple Factory Refurbished, Opened for Upgrade Only.
1-800-275-4576 
