Verified Buyer
Reviewer: DistinctMinnow-47253
Rating: 5/5
Great customer service!
June 8, 2022
Super helpful in answering my questions regarding a first-time purchase! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 9, 2022
I am happy to hear you had a great time shopping with us, If you ever have any other questions or concerns please let us know at support@owc.com!
Verified Buyer
Reviewer: SpotlessNighthawk-40428
Rating: 5/5
Looks and feels brand new. I could not even tell it was refurbished.
June 1, 2022
Looks and feels brand new. I could not even tell it was refurbished. Only issue I have is that I have a severe keyboard lag when I use it with bluetooth. I am using a brand new Apple Magic Keyboard. When I connect the keyboard using the USB wire everything works great. Seems like some bluetooth issue. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished.
Response from OWC, Support
June 1, 2022
Hi SpotlessNighthawk! Thank you for the good review. Since the iMac was an Apple factory refurbished unit, have you checked with a local Apple authorized service provider for troubleshooting the keyboard lag?
Verified Buyer
Reviewer: BraveFalcon-17811
Rating: 5/5
Smokin deal
May 30, 2022
I ordered on my phone and it was easy. However the checkout box stayed front and center while I was trying to get the zero interest option, I accidentally clicked check out instead of getting to the window with the special - so I was disappointed in that, but the deal was awesome and customer service was great after the fact even though they couldn't switch payment type. I am happy with my experience. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
May 31, 2022
Thank you for your awesome and kind review! Glad to hear you had a smooth checkout process. I'm sorry about the issue regarding our website and you checking out. Glad our team could help!
Verified Buyer
Reviewer: FineFalcon-2926
Rating: 5/5
Refurbished iMac 27"
May 30, 2022
I buy from them often and have always gotten excellent service. This iMac is fantastic and I will recommend this company to friends whenever I can. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
May 31, 2022
Thank you so much for that recommendation! Our hope is that with any Mac purchased, it can exceed the expectations as much as possible! Thank you so much for sharing us, and we hope we can continue to be a source of help in the future.
Verified Buyer
Reviewer: FairOrca-62176
Rating: 5/5
Never worry
May 27, 2022
OWC, Macsales has always been a good company to buy things from! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished.
Response from OWC, Support
May 27, 2022
Thank you for your kind review! Glad to hear you're happy with your new iMac! :)
Verified Buyer
Reviewer: CleanSailfish-89692
Rating: 5/5
2020 iMac
May 24, 2022
Was exactly as advertised. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
May 25, 2022
Thank you so much for taking the time to leave your review CleanSailfish-89692. We are glad that the iMac was exactly what you needed. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: EnchantingRhinoceros-6018
Rating: 5/5
Kudos to OWC on my new 27" iMac
May 2, 2022
As always, OWC delivered exactly what I needed, quickly and at a reasonable price. My previous purchases from OWC include 27" Thunderbolt displays, iMac and Macbook Pro SSDs and RAM cards. Also, the OWC "how-to" videos are invaluable for those of us who are DIY-ers. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
May 4, 2022
Thank you for the Awesome review, and so happy to hear you enjoyed the “how to” videos. Enjoy the new iMac :)
Verified Buyer
Reviewer: FineFirefly-99581
Rating: 5/5
Amazing experience
April 28, 2022
iMac came like it was new! Came nicely packaged and in perfect condition! Iv had zero issues with my IMac and I would use these guys again for sure! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 28, 2022
Hi FineFirefly! I'm glad to hear that you're happy with the refurbished iMac. Thanks for the great review!
Verified Buyer
Reviewer: R-ONeil
Rating: 5/5
Great Product - Like New
April 8, 2022
The product arrived well packaged and definitely was like new. Followup communication from OWC about shipping was top notch! Wouldn't hesitate to purchase again. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 8, 2022
Thank you PlainMacar-38965 for leaving your 5-star review! We are glad that you received your new iMac and that everything arrives safe and securely. We hope you enjoy your new iMac! Please let us know if you have any questions going forward as we are happy to help whenever in need.
Verified Buyer
Reviewer: pdgerardi-60199
Rating: 5/5
Macsales.com (Other World Computing) continues to provide outstanding service and products.
April 8, 2022
The website for configuring the computer was clear and easy to use - not an easy feat as some options are mutually exclusive from the manufacturer. The order process was smooth. And a representative contacted me when the product shipped, to make sure that we would be around to sign for it. The computer showed up on time, in great condition, and all the purchased upgrades were in and ready to go.
Always a pleasure dealing with the folks at Other World Computing (OWC). I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 8, 2022
Hi PD! Thank you for the great review! OWC prides ourselves in making purchasing Used Macs (and other Mac peripherals) quick and painless!
Verified Buyer
Reviewer: mark-xtatic
Rating: 5/5
27" going out with a bang
April 7, 2022
This iMac replaces a 2015 27" 4.0 Quad Core iMac. As this new one is the last iteration of the 27", I'm pleased to have gotten a good deal on it as it will be my last one. I've always loved my 2015, but this upgrade was definitely worth it. I'm very happy with my purchase from OWC. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 7, 2022
Thank you so much mark-88425 for taking the time to leave your 5-Star review. We are so glad to hear that your iMac was exactly what you were looking for to upgrade your 2015 iMac. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: ElatedPony-39464
Rating: 5/5
Debby’s Imac
April 5, 2022
This new iMac is a replacement for a 2015 iMac that failed. The new purchase was seem less everything worked as it should. My sales person was very helpful on some return items and the new purchase. Thanks I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 6, 2022
Thank you so much for taking the time to leave your review. We are so glad to hear that the iMac was a great replacement for your 2015 iMac. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: PoisedPelican-40463
Rating: 5/5
Smooth easy transaction. Everything expected was delivered quickly and safely packaged.
March 17, 2022
Smooth easy transaction. Everything expected was delivered quickly and safely packaged.
I would recommend this item to a friend!
Response from OWC, Support
March 18, 2022
We are always trying our best to make things as easy as possible and make sure you receive your computing gear as quickly as can be.
Verified Buyer
Reviewer: henrysrme
Rating: 5/5
Consistant Great Service
March 8, 2022
I've been a customer of Mac Sales/OWC for many years. They have consistently provide outstanding products at very competitive prices and with stellar customer service. Over the years I have experienced a couple of trouble free returns. They have never disappointed. Their tech support is first class. This is a great company. I, for one, am glad they are there. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
March 8, 2022
Thank you so much henrysrme for your awesome / honest review. We really appreciate your kinds words. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: steve-15523
Rating: 4/5
iMac update purchase
February 23, 2022
This iMac arrived in perfect condition. Memory (32 GB) and SSD (500 GB) were installed as ordered. I had it delivered to the local UPS Store to avoid the "porch pirates" that have recently been plaguing my city. It came with Big Sur so I wiped the SSD and installed a clean Monterey OS. Then used Migration Assistant to move the data off the drive in my old iMac (27-inch late 2013) to my new (27-inch 2020 - current model). I've been using it now for several weeks and so far it has performed as expected. I'm satisfied with the purchase. My only suggestion would be to have included some advice for setting the machine up. I had to call my son for some help in the setup. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
February 24, 2022
Glad to hear this machine worked out so nicely for you. Macs are a great personal computer and work computer, and can really help the user get their jobs done. However please know that anytime any assistance is needed, feel free to reach out to us, we are always happy to help out. :)