Verified Buyer
Reviewer: Kerry64e5
Rating: 5/5
I wanted the 27 in MAC
September 27, 2022
I loved the rebuilt because I am not sure Apple will bring back the 27in IMac. It runs like a clock. I also have their new 27 in Studio monitor on another computer and it is no better than this rebuilt as far as video quality.
I have bought several things and I trust this company and their service. No fear of getting ripped off via EBAY companies.
I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished.
Response from OWC, Support
September 28, 2022
Thank you so much for taking the time to leave your review. We are glad to hear that your are very pleased with our Configure-My-Mac section and that you have a lot of faith in us. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: rwdavenport
Rating: 5/5
2022 iMac 27”
September 12, 2022
The iMac arrived in a sturdy double shipping box which was in very good condition. The iMac was easy to set up with my existing keyboard and mouse. All the cd/dvd drive, dock, external hard drive, printers, and 2nd 20” Apple monitor worked great with the iMac. The 27” screen and the sound are great. For the price of a Mac Mini I got a great iMac! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
September 14, 2022
Thank you so much rwdavenport for taking the time to leave your review. Glad to hear that the iMac you received was exactly what you expected and what you needed and that you loved the price as well. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Windspirit48910
Rating: 5/5
Great Machine, great price....
September 8, 2022
As described and much less that on the actual Apple site..... Have bought several things from OWC and all have performed great for my needs. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
September 9, 2022
Thank you so much for taking the time to leave your review. We are so glad to hear that you were able to find exactly what you needed from OWC and that you loved the price. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: ccs87
Rating: 5/5
Perfect experience
September 6, 2022
My 2020 mac arrived on time at my door without any delivery issues. The product itself is exactly wha ti was hoping for and more. I have been recommending OWC and Macsales since purchasing this product. I couldn’t be happier. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
September 9, 2022
We’re so happy to hear about your “Prefect Experience” with OWC / Macsales.com Thank you so much for taking the time to leave us a 5-star review, and for recommending OWC. Enjoy the new iMac, and thanks again for the review, we really appreciate the feedback :)
Verified Buyer
Reviewer: GoodWombat-91215
Rating: 5/5
Late 2020 IMAC 27" 5K - Apple Factory Refurb with 1 Yr Apple Warranty
August 29, 2022
Works GREAT. VERY Fast. Apple Factory sealed Refurb unit. OWC upgraded memory to 16Gig, came from Apple with 256Gig SSD and Apple Backed one year warranty. Also purchased the Parallels Windows 1yr subscription (you DO have to purchase windows 10 separately and you MAY have to purchase Office if you want the windows functionality) which also work great. All in All VERY PLEASED with this purchase. BTW this is the 3rd computer purchased from OWC. EXCELLENT Supplier !! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 30, 2022
We are very glad to hear the refurbished unit you purchased from us is working out well for you! We try to offer the highest quality refurbished units around, but in this case it's an Apple refurbished unit hence the 1 year warranty. As for Parallels you would need to purchase Windows 10 & Office separately, Parallels is also a yearly subscription so thats something to keep in mind as well. Good to hear that the units you purchased from us are all running as expected, if you ever have any questions or concerns please reach us at support@owc.com for assistance, we would be happy to help!
Verified Buyer
Reviewer: SuccessfulOrca-60228
Rating: 5/5
Great Service
August 25, 2022
After ordering, I called a couple of days latter to find status. The person that I talked to was very helpful and actually my iMac was shipped out that afternoon.
Product was refurbished but was in excellent condition. Very happy with overall experience. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 25, 2022
Hi SuccessfulOrca! I'm glad to hear that you're happy with your refurbished iMac. Thanks for the great review!
Verified Buyer
Reviewer: HealthyCardinal-2613
Rating: 3/5
No guidance for setting up computer programs
August 10, 2022
I am still not able to install emails and some other programs.
New OS is differ enough that it is difficult to operate some familiar programs.
I still mostly use my 2014 Mac with Big Sur.
This review process is not satisfactory either This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 12, 2022
I'm sorry to hear about any issues setting up that Mac. While Apple does their best to make Mac's easy to use, with each new iteration there is always a small learning curve. However please know that anytime you need any help setting up a Mac, use that as an opportunity to reach out to Apple or us here at OWC. We would be happy to help with any setup as best as we can. Let us know if you need any further assistance and thank you for the feedback, it is greatly appreciated.
Verified Buyer
Reviewer: ToughGoat-1109
Rating: 5/5
Excellent Purchase Experience
August 10, 2022
The entire experience of purchasing my refurbished iMac from MacSales was excellent.
I had been contemplating this purchase for sometime, so I had made my decision as to exactly what I wanted. I was able to customize my computer with additional memory.
The ordering process was easy and quick. I was told how long it would take to get the computer. Several days seemed reasonable to me. I was surprised when it was delivered two days later, a few days before promised.
The packaging as excellent. It protected the computer from damage, yet opened without having to search for additional tools.
Once booted up, the computer ran exactly as I had hoped it would.
I would certainly recommend MacSales for high quality products at fair prices, delivered quickly and safely. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Verified Buyer
Reviewer: shane_lehman
Rating: 5/5
Flawless
August 8, 2022
Flawless, as new iMac. Perfect in every way. Fast shipping, and packed like a new unit. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished.
Response from OWC, Support
August 10, 2022
Hey Shane, we're glad to hear the iMac had shipped quickly and arrived safely! We hope the unit exceeds expectations but if you ever have any questions or concerns please reach out to us at support@owc.com and have a great day!
Verified Buyer
Reviewer: chetgw-93021
Rating: 5/5
Superb
August 3, 2022
Ordering online was easy, precise and accurate. Shipping was fast—although I wished they'd have sent me a shipping notice with a tracking number so I could track the package and know when to expect it.
The item arrived very well boxed but without a speck of paper inside. I was baffled as to how to turn the unit on until I finally (quite accidentally) found the power button. Migrating from my old computer went smoothly. Once that was completed and booted up, I was awed by the gorgeous 27 inch Retina display. It has met my every expectation.
I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 3, 2022
Hi chetgw! Thanks for the detailed review. Please check your account to be sure that a current email address is being used; a tracking number is sent to the email address on the order. (Also check your junk filters as our emails are occasionally filtered.) The OWC refurbs are sent without manuals because they're frequently received without manuals. Manuals for most models are available here: https://support.apple.com/manuals
Verified Buyer
Reviewer: Iamdom
Rating: 5/5
Perfect
August 1, 2022
The computer is perfect. Apple refurbished with ocw is buying new except saving on the price. Have no doubt your getting a great computer. I would recommend this item to a friend!
Response from OWC, Support
August 2, 2022
Glad to hear the iMac you purchased is working out well for you, if you ever need any assistance please feel free to reach out at support@owc.com!
Verified Buyer
Reviewer: ImportantScorpion-96852
Rating: 5/5
Perfect
July 28, 2022
Quickly upgraded and shipped. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 2, 2022
Thank you so much for taking the time to leave your review. We are glad to hear that you were able to find the iMac that met you specification you needed and we shipped it quickly for you to receive it. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: FairCricket-62013
Rating: 5/5
As good as new.
July 28, 2022
Stellar performer, great price! I would recommend this item to a friend!
Response from OWC, Support
August 2, 2022
Thank you so much for taking the time to leave your review. We are so happy to hear that you are super pleased with your iMac you just purchased from us. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: BusyMoth-73046
Rating: 5/5
So, this is fantastic!
July 26, 2022
If you are purchasing a refurbished iMac 27" Retina 5k with 3.6.Ghz10, you likely know what to expect. This review is about the experience with OWC. Which, if I skip to the end - EXCELLENT!
Order Experience - super easy. I phoned to confirm the details - very very nice and knowledgeable customer service team!
Wait time - felt like I ordered it, and the UPS delivery was at my door with my NEW BOX like experience.
Shipping Packaging - literally, aside from being brown box, this was EXACTLY like a new product boxing, and was super nice.
Done - From that point forward, literally like walking back in time to 2020 and opening the Same as New iMac.
Will do again!
I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished.
Response from OWC, Support
July 28, 2022
We are glad to hear the iMac had arrived in good condition and is working to your expectations. While it's rare that we do have an issue with our computers, if you ever run into anything please give us a call at 1-800-275-4576 and speak with us right away, we'll get you straightened out, thanks for the review!
Verified Buyer
Reviewer: henrymarambio
Rating: 2/5
BUYER BEWARE!!
July 25, 2022
To be fair my review is based on the fact that the unit is just over 1 month old and I experienced a failure to the power supply. Ordering via the website and the pricing of the hardware I was interested in was easy & competitive, but I now must deal with APPLE Care/Repair because I am outside the 30 day window (for direct return/refund) -- I am as of this review 42 calendar days from order date but experienced the issue at the 34 day mark. I have successfully purchased used/refurbished MAC item prior to this from other online companies - this personally is my first issue and my first order with macsales.com, so buyer beware. Customer & Tech Support was polite and timely in there responses. My rating of poor is only because I have defective hardware and I wish the warranty period/terms would have allowed replacement or return directly with macsales.com This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
July 27, 2022
Thank you for taking the time to leave us this review. I am glad to hear you had a positive ordering experience. I apologize for any inconvenience you are having with warrantying your computer through Apple. I will be reaching out to you directly to see if there is anything further we can do to assist you with the processing the warranty request through Apple.
Verified Buyer
Reviewer: Tinavanwinkle
Rating: 5/5
Thrilled with MacSales.com
July 8, 2022
Easy to order, Came right on time. Super easy to set up., Working just as expected and even more. So pleased. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished.
Response from OWC, Support
July 8, 2022
Thank you so much for taking the time to leave your review. We are glad to hear that that placing your order was easy and you received it quickly. We are glad to hear that the iMac was great and is working just as expected. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: CheerfulButterfly-30536
Rating: 5/5
numero uno
July 8, 2022
Perfection at the best price on the internet I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
July 8, 2022
Thank you so much for taking the time to leave your review. We are glad to hear that you are very pleased with your recent OWC purchase. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/Review
Verified Buyer
Reviewer: FamousPeacock-99030
Rating: 5/5
Very happy!
June 29, 2022
The computer coming in perfect condition, very well empaquetes, original and brand new. Love it! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 30, 2022
Hi FamousPeacock! I'm glad to hear that you're so happy with the factory refurbished iMac you purchased from OWC. Thanks for the great review!
Verified Buyer
Reviewer: JollyAntelope-10373
Rating: 5/5
Very pleased.
June 21, 2022
My computer tech recommended your company. The new computer arrived quickly and I’m very pleased. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 21, 2022
We are pleased to hear that. Whether its new or used, we will do our best to Mac every purchase a pleasant one. Thanks for sharing and hope you enjoy your new iMac! :)
Verified Buyer
Reviewer: design_mdw
Rating: 5/5
Perfect! Looks and performs perfectly!
June 16, 2022
Running Monterey and all my apps are running smoothly. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 17, 2022
Woohoo!!!! We will also do what we can to make your Mac run smoother than ever, and hope we can always be a source of help. Thanks for sharing and enjoy the smooth sweet ride of the new iMac.
Verified Buyer
Reviewer: MacLoverSherman
Rating: 5/5
Great iMac deal!!!
June 13, 2022
Price was good, item in great shape and delivered quickly! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 15, 2022
Thank you so much ElegantPiranha-19137 for taking the time to leave your review. We are so glad to hear that you are very pleased with our pricing and you received it in great shape and received it quickly. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: ZydecoJim
Rating: 5/5
Excellent experience!
June 9, 2022
I made several phone calls to MacSales.com regarding the computer and its 2TB hard drive before making the purchase online. My computer is essentially brand new with all the power I will need in my work. It was delivered ahead of schedule. This is my second computer purchase from MacSales.com, but I have purchased a variety of other products like memory, keyboards, mice, and hard drives over the years. Only one purchase (a dock) was a disappointment as that product failed just out of warranty. MacSales have great products and usually very reasonable prices compared to buying direct from Apple. I recommend anyone interested in Apple products check out MacSales first. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 9, 2022
Thank you so much, not only for the review, but for your loyalty and trust in us. We truly seek to help people out and to get them what they need. Whether is a New or Used Mac, a dock, or something else, we work to create and provide a solution for every scenario. Again thank you so much for sharing your experience, and thank you for the 5 stars, it means the world to us. :)