Verified Buyer
Reviewer: HealthyCardinal-2613
Rating: 3/5
No guidance for setting up computer programs
August 10, 2022
I am still not able to install emails and some other programs.
New OS is differ enough that it is difficult to operate some familiar programs.
I still mostly use my 2014 Mac with Big Sur.
This review process is not satisfactory either This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 12, 2022
I'm sorry to hear about any issues setting up that Mac. While Apple does their best to make Mac's easy to use, with each new iteration there is always a small learning curve. However please know that anytime you need any help setting up a Mac, use that as an opportunity to reach out to Apple or us here at OWC. We would be happy to help with any setup as best as we can. Let us know if you need any further assistance and thank you for the feedback, it is greatly appreciated.
Verified Buyer
Reviewer: ToughGoat-1109
Rating: 5/5
Excellent Purchase Experience
August 10, 2022
The entire experience of purchasing my refurbished iMac from MacSales was excellent.
I had been contemplating this purchase for sometime, so I had made my decision as to exactly what I wanted. I was able to customize my computer with additional memory.
The ordering process was easy and quick. I was told how long it would take to get the computer. Several days seemed reasonable to me. I was surprised when it was delivered two days later, a few days before promised.
The packaging as excellent. It protected the computer from damage, yet opened without having to search for additional tools.
Once booted up, the computer ran exactly as I had hoped it would.
I would certainly recommend MacSales for high quality products at fair prices, delivered quickly and safely. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Verified Buyer
Reviewer: chetgw-93021
Rating: 5/5
Superb
August 3, 2022
Ordering online was easy, precise and accurate. Shipping was fast—although I wished they'd have sent me a shipping notice with a tracking number so I could track the package and know when to expect it.
The item arrived very well boxed but without a speck of paper inside. I was baffled as to how to turn the unit on until I finally (quite accidentally) found the power button. Migrating from my old computer went smoothly. Once that was completed and booted up, I was awed by the gorgeous 27 inch Retina display. It has met my every expectation.
I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 3, 2022
Hi chetgw! Thanks for the detailed review. Please check your account to be sure that a current email address is being used; a tracking number is sent to the email address on the order. (Also check your junk filters as our emails are occasionally filtered.) The OWC refurbs are sent without manuals because they're frequently received without manuals. Manuals for most models are available here: https://support.apple.com/manuals
Verified Buyer
Reviewer: Iamdom
Rating: 5/5
Perfect
August 1, 2022
The computer is perfect. Apple refurbished with ocw is buying new except saving on the price. Have no doubt your getting a great computer. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 2, 2022
Glad to hear the iMac you purchased is working out well for you, if you ever need any assistance please feel free to reach out at support@owc.com!
Verified Buyer
Reviewer: ImportantScorpion-96852
Rating: 5/5
Perfect
July 28, 2022
Quickly upgraded and shipped. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 2, 2022
Thank you so much for taking the time to leave your review. We are glad to hear that you were able to find the iMac that met you specification you needed and we shipped it quickly for you to receive it. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: FairCricket-62013
Rating: 5/5
As good as new.
July 28, 2022
Stellar performer, great price! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
August 2, 2022
Thank you so much for taking the time to leave your review. We are so happy to hear that you are super pleased with your iMac you just purchased from us. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: henrymarambio
Rating: 2/5
BUYER BEWARE!!
July 25, 2022
To be fair my review is based on the fact that the unit is just over 1 month old and I experienced a failure to the power supply. Ordering via the website and the pricing of the hardware I was interested in was easy & competitive, but I now must deal with APPLE Care/Repair because I am outside the 30 day window (for direct return/refund) -- I am as of this review 42 calendar days from order date but experienced the issue at the 34 day mark. I have successfully purchased used/refurbished MAC item prior to this from other online companies - this personally is my first issue and my first order with macsales.com, so buyer beware. Customer & Tech Support was polite and timely in there responses. My rating of poor is only because I have defective hardware and I wish the warranty period/terms would have allowed replacement or return directly with macsales.com This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
July 27, 2022
Thank you for taking the time to leave us this review. I am glad to hear you had a positive ordering experience. I apologize for any inconvenience you are having with warrantying your computer through Apple. I will be reaching out to you directly to see if there is anything further we can do to assist you with the processing the warranty request through Apple.
Verified Buyer
Reviewer: CheerfulButterfly-30536
Rating: 5/5
numero uno
July 8, 2022
Perfection at the best price on the internet I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
July 8, 2022
Thank you so much for taking the time to leave your review. We are glad to hear that you are very pleased with your recent OWC purchase. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/Review
Verified Buyer
Reviewer: FamousPeacock-99030
Rating: 5/5
Very happy!
June 29, 2022
The computer coming in perfect condition, very well empaquetes, original and brand new. Love it! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 30, 2022
Hi FamousPeacock! I'm glad to hear that you're so happy with the factory refurbished iMac you purchased from OWC. Thanks for the great review!
Verified Buyer
Reviewer: JollyAntelope-10373
Rating: 5/5
Very pleased.
June 21, 2022
My computer tech recommended your company. The new computer arrived quickly and I’m very pleased. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 21, 2022
We are pleased to hear that. Whether its new or used, we will do our best to Mac every purchase a pleasant one. Thanks for sharing and hope you enjoy your new iMac! :)
Verified Buyer
Reviewer: design_mdw
Rating: 5/5
Perfect! Looks and performs perfectly!
June 16, 2022
Running Monterey and all my apps are running smoothly. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 17, 2022
Woohoo!!!! We will also do what we can to make your Mac run smoother than ever, and hope we can always be a source of help. Thanks for sharing and enjoy the smooth sweet ride of the new iMac.
Verified Buyer
Reviewer: MacLoverSherman
Rating: 5/5
Great iMac deal!!!
June 13, 2022
Price was good, item in great shape and delivered quickly! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 15, 2022
Thank you so much ElegantPiranha-19137 for taking the time to leave your review. We are so glad to hear that you are very pleased with our pricing and you received it in great shape and received it quickly. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: ZydecoJim
Rating: 5/5
Excellent experience!
June 9, 2022
I made several phone calls to MacSales.com regarding the computer and its 2TB hard drive before making the purchase online. My computer is essentially brand new with all the power I will need in my work. It was delivered ahead of schedule. This is my second computer purchase from MacSales.com, but I have purchased a variety of other products like memory, keyboards, mice, and hard drives over the years. Only one purchase (a dock) was a disappointment as that product failed just out of warranty. MacSales have great products and usually very reasonable prices compared to buying direct from Apple. I recommend anyone interested in Apple products check out MacSales first. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 9, 2022
Thank you so much, not only for the review, but for your loyalty and trust in us. We truly seek to help people out and to get them what they need. Whether is a New or Used Mac, a dock, or something else, we work to create and provide a solution for every scenario. Again thank you so much for sharing your experience, and thank you for the 5 stars, it means the world to us. :)
Verified Buyer
Reviewer: DistinctMinnow-47253
Rating: 5/5
Great customer service!
June 8, 2022
Super helpful in answering my questions regarding a first-time purchase! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
June 9, 2022
I am happy to hear you had a great time shopping with us, If you ever have any other questions or concerns please let us know at support@owc.com!
Verified Buyer
Reviewer: BraveFalcon-17811
Rating: 5/5
Smokin deal
May 30, 2022
I ordered on my phone and it was easy. However the checkout box stayed front and center while I was trying to get the zero interest option, I accidentally clicked check out instead of getting to the window with the special - so I was disappointed in that, but the deal was awesome and customer service was great after the fact even though they couldn't switch payment type. I am happy with my experience. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
May 31, 2022
Thank you for your awesome and kind review! Glad to hear you had a smooth checkout process. I'm sorry about the issue regarding our website and you checking out. Glad our team could help!
Verified Buyer
Reviewer: FineFalcon-2926
Rating: 5/5
Refurbished iMac 27"
May 30, 2022
I buy from them often and have always gotten excellent service. This iMac is fantastic and I will recommend this company to friends whenever I can. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.3GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
May 31, 2022
Thank you so much for that recommendation! Our hope is that with any Mac purchased, it can exceed the expectations as much as possible! Thank you so much for sharing us, and we hope we can continue to be a source of help in the future.
Verified Buyer
Reviewer: CleanSailfish-89692
Rating: 5/5
2020 iMac
May 24, 2022
Was exactly as advertised. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
May 25, 2022
Thank you so much for taking the time to leave your review CleanSailfish-89692. We are glad that the iMac was exactly what you needed. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: EnchantingRhinoceros-6018
Rating: 5/5
Kudos to OWC on my new 27" iMac
May 2, 2022
As always, OWC delivered exactly what I needed, quickly and at a reasonable price. My previous purchases from OWC include 27" Thunderbolt displays, iMac and Macbook Pro SSDs and RAM cards. Also, the OWC "how-to" videos are invaluable for those of us who are DIY-ers. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
May 4, 2022
Thank you for the Awesome review, and so happy to hear you enjoyed the “how to” videos. Enjoy the new iMac :)
Verified Buyer
Reviewer: FineFirefly-99581
Rating: 5/5
Amazing experience
April 28, 2022
iMac came like it was new! Came nicely packaged and in perfect condition! Iv had zero issues with my IMac and I would use these guys again for sure! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.1GHz 6-Core i5 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 28, 2022
Hi FineFirefly! I'm glad to hear that you're happy with the refurbished iMac. Thanks for the great review!
Verified Buyer
Reviewer: R-ONeil
Rating: 5/5
Great Product - Like New
April 8, 2022
The product arrived well packaged and definitely was like new. Followup communication from OWC about shipping was top notch! Wouldn't hesitate to purchase again. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.6GHz 10-Core i9 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 8, 2022
Thank you PlainMacar-38965 for leaving your 5-star review! We are glad that you received your new iMac and that everything arrives safe and securely. We hope you enjoy your new iMac! Please let us know if you have any questions going forward as we are happy to help whenever in need.
Verified Buyer
Reviewer: pdgerardi-60199
Rating: 5/5
Macsales.com (Other World Computing) continues to provide outstanding service and products.
April 8, 2022
The website for configuring the computer was clear and easy to use - not an easy feat as some options are mutually exclusive from the manufacturer. The order process was smooth. And a representative contacted me when the product shipped, to make sure that we would be around to sign for it. The computer showed up on time, in great condition, and all the purchased upgrades were in and ready to go.
Always a pleasure dealing with the folks at Other World Computing (OWC). I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 8, 2022
Hi PD! Thank you for the great review! OWC prides ourselves in making purchasing Used Macs (and other Mac peripherals) quick and painless!
Verified Buyer
Reviewer: mark-xtatic
Rating: 5/5
27" going out with a bang
April 7, 2022
This iMac replaces a 2015 27" 4.0 Quad Core iMac. As this new one is the last iteration of the 27", I'm pleased to have gotten a good deal on it as it will be my last one. I've always loved my 2015, but this upgrade was definitely worth it. I'm very happy with my purchase from OWC. I would recommend this item to a friend!
Response from OWC, Support
April 7, 2022
Thank you so much mark-88425 for taking the time to leave your 5-Star review. We are so glad to hear that your iMac was exactly what you were looking for to upgrade your 2015 iMac. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!
Verified Buyer
Reviewer: ElatedPony-39464
Rating: 5/5
Debby’s Imac
April 5, 2022
This new iMac is a replacement for a 2015 iMac that failed. The new purchase was seem less everything worked as it should. My sales person was very helpful on some return items and the new purchase. Thanks I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2020) 3.8GHz 8-Core i7 - Apple Factory Refurbished, Opened for Upgrade Only.
Response from OWC, Support
April 6, 2022
Thank you so much for taking the time to leave your review. We are so glad to hear that the iMac was a great replacement for your 2015 iMac. Please feel free to contact us if you have any further questions, comments, or concerns.
Phone 1-800-275-4576 or +1-815-338-8685
Customer Service/Sales & Technical Support - Monday-Friday (8am-8pm CT) - Saturday & Sunday (Closed)
Live Chat Technical Support - Monday-Friday (8am-8pm CT) - Saturday (9am-5pm CT) - Sunday (Closed)
Live Chat Customer Service/Sales - Monday-Friday (7am-10pm CT) - Saturday & Sunday (9am-5pm CT).
Thanks for choosing OWC, and have a great Day!