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OWC Jupiter Mini

Support Manual

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Introduction

1.1 System Requirements

Operating System

  • Mac: macOS 10.15 or later
  • PC: Windows 10 or later
  • Other: Linux

Hardware

  • Works with any Mac or PC's RJ-45 port or through a network adapter.

Supported Drives

  • 3.5” SATA HDDs

1.2 Package Contents

  • (1) OWC Jupiter Mini
  • (5) 3.5-inch Enterprise SATA HDDs
  • (1) Power cable
  • (2) Drive bay security lock keys
  • (1) Getting Started QR Insert Card

1.3 About This Manual

The images and descriptions may vary slightly between this manual and the unit shipped. Functions and features may change depending on the firmware version or driver version, if applicable. Please visit the product web page for the most recent product requirements, specifications, and warranty information.

General Use Precautions

  • Read this user guide carefully and follow all recommended usage steps and precautions.
  • To avoid damage, do not expose the device to temperatures outside the following ranges:
    • Environmental (Operating)
      • Temperature (ºF): 41º — 95º
      • Temperature (ºC): 5º — 35º
    • Environmental (Non-Operating)
      • Temperature (ºF): -4º — 140º
      • Temperature (ºC): -20º — 60º
  • Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or fire.
  • Do not use the device near other electrical appliances such as televisions, radios or speakers. Doing so may cause interference which will adversely affect the operation of the other products.
  • Protect your device from excessive exposure to dust during use or storage. Dust can build up inside the device, increasing the risk of damage or malfunction.
  • Do not block any ventilation openings on the device. These help to keep the device cool during operation. Blocking the ventilation openings may cause damage to the device and cause an increased risk of short circuiting or fire.

Safety Precautions

  • Read this user guide carefully and follow the recommended steps for assembly.
  • Use proper anti-static precautions while installing drives into this enclosure. Failure to do so can cause damage to your drive mechanisms and/or the enclosure.
  • Do not attempt to disassemble or modify the device. To avoid any risk of electrical shock, fire, short-circuiting or dangerous emissions, never insert any metallic object into the device. If it appears to be malfunctioning, please contact technical support.
  • Never expose your device to rain, or use it near water or in damp or wet conditions. Never place objects containing liquids on the drive, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuiting, fire or personal injury.

1.4 Front View

A. (5) 3.5-inch HDD Bays Locking Clips - Do no lose or misplace drive bay security lock keys

B. (1) Power Button

C. (2) LED Indicator – Green is for power and Red is IO activity

D. (2) USB 2.0 Type-A Ports - Direct/local system updating and mouse/keyboard support. Not intended for data mounting purposes.

E. (5) Drive bay activity LEDs

    1.5 Rear View

    A. (1) Power Port – Connect the power cable to power the device

    B. (1) PCIe Slot Cover – Becomes replaced by available I/O ports of any installed network or disk capacity expansion PCIe card. GPUs are not supported.

    C. (1) IPMI 1Gb RJ-45 port

    D. (2) USB 3.2 Gen 1 Type-A Port – Direct/local system updating and mouse/keyboard support. Not intended for data mounting purposes.

    E. (2) RJ-45 1Gb ports

    F. (2) RJ-45 10 Gb ports

    G. (1) VGA port - Connect a VGA monitor to determine the unit’s management IP address in the case of using a DHCP assigned IP address.

    Getting Started

    2.1 Device Setup

    This section describes the process of setting up the OWC Jupiter Mini.

    1. Begin by placing the device on a static free work surface.

    2. Obtain drive bay access to install the (5) drives shipped outside the Jupiter Mini. Lift the black lever and slightly pull downwards to disengage the drive bay door.

    3. Align the SATA port on the drive with the port in the drive bay. The HDD sticker will face to the right. Place a 3.5-inch SATA drive into the drive bay and carefully push forward. Do not force the drive as a minimal amount is needed.
    NOTE: The drive will rest slightly protruded outside the drive bay. The drive bay door will finish pushing the drive into the drive bay.

    4. Lift the drive bay door upwards and press the lever to close the drive in the drive bay. The drive bay door will click when fully secure.

    5. Plug the power cable into the OWC Jupiter Mini power port located on the back. Connect the other end into a power outlet. The Power LED will illuminate a solid green.
    NOTE: We recommend using a battery backup unit to help protect from data loss due to electrical anomalies.
    NOTE: The power supply is an autosensing unit and will automatically determine your AC source voltage level.

    6. How the OWC Jupiter Mini is connected to a computer will determine if a DHCP or Static IP setup is required and which RJ-45 port on the back should be used. The correct port will be covered in the following sections.

      2.2 Static IP Setup

      This section describes the process of setting up the network of the OWC Jupiter Mini when connected through a network adapter to a computer.

      • Connect a qualified Cat-6a cable to the top-right RJ-45 port located on the back of the OWC Jupiter Mini and into an adapter.

      Mac Static IP Setup

      1. The network adapter connected to the OWC Jupiter Mini needs to have the network settings updated with the devices Static IP address. Navigate to "System Preferences" and select "Network".

        2. Locate and select the network adapter connected to the OWC Jupiter Mini to be configured. Names of the adapters will vary based on the connection type.
        NOTE: Disconnecting and reconnecting the RJ-45 cable will toggle the connection helping to ensure the proper adapter is selected.

        3. Click "Advanced".

        NOTE: macOS 13 and later users will need to click "Details".

        4. Locate and select the "Hardware" category and change "MTU" to Jumbo (9000) and click "OK'.

        5. Change the "Configure IPv4" field to Manually, enter the Static IP Address 192.168.0.100 into the "IP Address" field, and ensure the "Subnet Mask" is 255.255.255.0. Click "Apply" to save the configuration.

        Windows Static IP Setup

        1. The network adapter connected to the OWC Jupiter Mini needs to have the network settings updated with the devices Static IP address. Navigate to and right-click the "Networking" icon in the lower right corner of the Windows desktop and select "Network & Internet Settings".

        2. Scroll down to "Advanced Network Settings" section and click "Change adapter options".

        3. Locate the right-click the network adapter that is connected to the OWC Jupiter Mini to be configured and select "Properties". The network will be Unidentified. Names of the adapters will vary bested on the connection type.
        NOTE
        : Disconnecting and reconnecting the RJ-45 cable will toggle the connection helping to ensure the proper adapter or system is selected.

        4. Locate the select "Internet Protocol Version 4 (TCP/IPv4)" option and click "Configure".

        5. Select the "Advanced" tab and locate "Jumbo Frames" from the list of "Properties". Change the Value to 9014 Bytes. Click "OK" to confirm Jumbo Frame changes

        6. Locate the select "Internet Protocol Version 4 (TCP/IPv4)" option and click "Properties".

        7. Select the option to Use the following IP address. Enter the Static IP Address 192.168.0.200 into the "IP Address" field and ensure the "Subnet Mask" is 255.255.255.0.

        8. Click "OK" to confirm the changes and "OK" again to confirm Network Configurations.

        2.3 DHCP IP Setup

        This section describes the process of setting up the network of the OWC Jupiter Mini when connected directly to a computer without an adapter.

        1. Connect a qualified Cat-6a cable to the bottom-right RJ-45 port located on the back of the OWC Jupiter Mini and into a computer.

        2. Connect a wired USB Keyboard to the Jupiter Mini.

          3. Connect a VGA monitor to the VGA port located on the back of the OWC Jupiter Mini to determine the unit’s management IP address. The DHCP IP address will be used for accessing the OWC Jupiter Mini share (ex. 172.21.124.254).
          NOTE: Pressing Enter on the keyboard a couple times should clear the On Screen Menu and display available DHCP IP addresses.

          2.4 Share Setup

          This section describes the process of connecting and accessing the Jupiter Mini Share.

          Mac Share Connection Setup

          1. From the Mac Desktop press "Command + K" to access the "Connect to Server" window.

          2. If the OWC Jupiter Mini's network was connected using the DHCP Setup, enter the device's DHCP IP address (ex. smb://172.21.124.254). If the OWC Jupiter Mini's network was connected using the Static IP Setup, enter the device's Static IP address (ex. smb://192.168.0.10) as the Server Address and click "Connect".

          3. A prompt will appear asking to connect the server. Click "Connect".

          4. Enter the login credentials and click "Connect".

          Name: jupiter
          Password: jupiter

          PC Share Connection Setup

          1. Open "File Explorer" and locate "This PC".

          2. Right-click on "This PC" and select "Map network drive".

          3. If the OWC Jupiter Mini's network was connected using the DHCP Setup, enter the device's DHCP IP address (ex. \\172.21.124.254\jupiter). If the OWC Jupiter Mini's network was connected using the Static IP Setup, enter the device's Static IP address (ex. \\192.168.0.10\jupiter) as the Server Address and click "Connect".

          4. Enter the login credentials and click "OK".

          Name: jupiter
          Password: jupiter

          2.5 TrueNAS SCALE Dashboard

          This section describes the process of accessing the UI to manage the OWC Jupiter Mini.

          1. Open a web browser of your choice and type in the address bar the device's DHCP IP address (ex. 172.21.124.254) or the device's Static IP address (ex. 192.168.0.10) and press "Enter". A login screen for TrueNAS SCALE should appear. Enter the login credentials:

          Username: admin
          Password: jupiter

          2. This is the dashboard view once you log in.

          3. More information regarding the use of TrueNAS SCALE can be reviewed by visiting TrueNAS’s online guide: https://www.truenas.com/docs/scale/gettingstarted/

          Device Management

          3.1 Drive Failure

          This section describes the process of replacing a failed drive.

          1. Physically replace the failed drive and access the TrueNAS SCALE web interface. Navigate to Storage and select Manage Devices.

            2. Expand the list of "Data VDEVs" and locate the disk desired for replacement. Click on the drive and select "Replace".

            3. A Replacing disk window will appear. Drop the Member disk list and select the new replacement drive. Click Replace Disk to finalize the rebuild with the new drive.

            3.2 Usage Notes

            • The USB ports of the OWC Jupiter Mini are not intended for data mounting purposes. Direct/local system updating and mouse/keyboard are the intended supports.
            • While the Jupiter Mini allows remote connectivity through open technologies such as OpenVPN and commercial offerings such as ZeroTier, the installation, configuration, and support are provided by the customer's local IT/Network team or the 3rd party developer.
            • Do no lose or misplace the drive bay security lock keys.

            Support Resources

            4.1 Troubleshooting

            • Networking Issues
              • Make sure Drivers are installed if needed for Client machines. This would be apparent if an Adapter or NIC card didn’t show on the Client machine for configuration.
              • Check Patch Cables, swap out cable with known good one.
              • Double check IP address on Server/Client. Make sure they are on the same IP range and Subnet. (Static IP: 192.168.0.010/ 255.255.255.0, DHCP IP: 172.27.x.x/ 255.255.255.0)
              • Swap out Adapters on Client machine (MacBookPro / MacBookAir / Windows PC)
              • Plug in monitor to check if the OS is reporting an issue via Shell.
              • Double check Jumbo Frames on Server/Client.
              • Check Link speed of hardware on Client NIC. May need to Manually set 10G speeds or higher depending on the NIC in question.
            • Share Issues
              • Double check all IP addresses involved with testing the Share. Check Both the Server and Client.
              • Check Permissions on the dataset.
              • Check Share path to make sure it is set appropriately.
              • Double check Jumbo Frames on both Server and Client.
              • Delete and recreate Share if necessary.
              • Refer to Configuration Guide for details on above Troubleshooting steps.

            4.2 About Data Backup

            • Any data loss or corruption while using the OWC Jupiter Mini is the sole responsibility of the user, and under no circumstances may OWC, its parents, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including compensation of any kind or recovery of the data.

            4.3 Contacting Support

            Terms & Conditions of Sale

            Warranty

            OWC’s products are subject to OWC’s Terms & Conditions of Sale located at Terms of Sale or other applicable terms. The OWC Jupiter Mini comes with a 3 Year Limited Warranty. Additional warranty information can be viewed by visiting Hardware Warranties

            Changes

            The material in this document is for information purposes only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, OWC, its parent, partners, affiliates, officers, employees, and agents assume no liability resulting from errors or omissions in this document, or from the use of the information contained herein. OWC reserves the right to make changes or revisions to the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.

            FCC Statement

            Warning! Modifications not authorized by the manufacturer may avoid the user’s authority to operate this device.
            NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

            • Reorient or relocate the receiving antenna.
            • Increase the separation between the equipment and receiver.
            • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

            Copyrights and Trademarks

            No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of OWC.

            2023 Other World Computing, Inc. All rights reserved. OWC and the OWC logo are trademarks of New Concepts Development Corporation, registered in the U.S. and/or other countries. OWC Jupiter Mini is trademark of New Concepts Development Corporation. Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other marks may be the trademark or registered trademark property of their owners.

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