OWC ThunderBlade X8

Support Manual

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Introduction

1.1 System Requirements

Operating System & Hardware:

  • Works with any Thunderbolt 3 (USB-C) or later equipped:
    • Mac: macOS 10.13 or later
    • PC: Windows 11 version 22H2 or later

1.2 Package Contents

  • (1) OWC ThunderBlade X8
  • (1) 5.5mm barrel plug external power supply
  • (1) 3-prong (IEC C13) power cable
  • (1) Thunderbolt 4 cable
  • (1) Ballistic hard-shell case
  • (1) 3-Year SoftRAID XT Upgrade and Support Plan
  • (1) SoftRAID XT License (see bottom of the OWC ThunderBlade X8)

1.3 About This Manual

The images and descriptions may vary slightly between this manual and the unit shipped. Functions and features may change depending on the firmware version. Screenshot images may vary slightly from the applications you seen on-screen. The latest product details and warranty information can be found on the product web page. OWC’s Limited Warranty is not transferable and subject to limitations.

General Use Precautions

  • Read this user guide carefully and follow all recommended usage steps and precautions.
  • To avoid damage, do not expose the device to temperatures outside the following ranges:
    • Environmental (Operating)
      • Temperature (ºF): 41º — 95º
      • Temperature (ºC): 5º — 35º
    • Environmental (Non-Operating)
      • Temperature (ºF): -4º — 140º
      • Temperature (ºC): -20º — 60º
  • Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or fire.
  • Do not use the device near other electrical appliances such as televisions, radios or speakers. Doing so may cause interference which will adversely affect the operation of the other products.
  • Protect your device from excessive exposure to dust during use or storage. Dust can build up inside the device, increasing the risk of damage or malfunction.
  • Do not block any ventilation openings on the device. These help to keep the device cool during operation. Blocking the ventilation openings may cause damage to the device and cause an increased risk of short circuiting or fire.

Safety Precautions

  • Read this user guide carefully and follow the recommended steps for assembly.
  • Use proper anti-static precautions while installing drives into this enclosure. Failure to do so can cause damage to your drive mechanisms and/or the enclosure.
  • Do not attempt to disassemble or modify the device. To avoid any risk of electrical shock, fire, short-circuiting or dangerous emissions, never insert any metallic object into the device. If it appears to be malfunctioning, please contact technical support.
  • Never expose your device to rain, or use it near water or in damp or wet conditions. Never place objects containing liquids on the drive, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuiting, fire or personal injury.

1.4 Front View

A. Data Status LED - Connection = Solid Blue | Data Activity = Blinking Blue | Sleep = Off

B. Power Status LED - Connection = Solid White

C. Drive Status LED - Connection = Solid Blue | Data Activity = Blinking Blue | Sleep = Off

1.5 Back View

D. OWC ClingOn-ready cable stabilizer mountAffix ClingOn to help prevent accidental cable disconnections (sold separately)

E. Thunderbolt 3 ports - Attach the included data cable

F. DC IN 12V 7.5A Power Port - Connect the power cable to power the device

Getting Started

2.1 Device Setup

This section describes the process of setting up the OWC ThunderBlade X8 if purchased with pre-installed drives. The OWC ThunderBlade X8 is available assembled with (8) NVMe M.2 SSDs configured as an OWC SoftRAID XT RAID 0.

  1. Connect the power cable into the power adapter. Plug the power cable into the OWC ThunderBlade X8 DC IN power port located on the back and into a power outlet. The Power Status LED will illuminate a solid white.
  2. Connect the included Thunderbolt cable into one of the Thunderbolt (USB-C) ports located on the back of the OWC ThunderBlade X8 and into a computer. The Data Status and Drive Status LEDs will illuminate a solid blue.
  3. The OWC ThunderBlade X8 is configured as a RAID 0 OWC SoftRAID XT RAID. Downloading and installing the latest version of OWC SoftRAID XT is recommended to experience the best performance.
    NOTE: OWC ThunderBlade X8 devices purchased with pre-installed drives come bundled with a "3-Year OWC SoftRAID XT Upgrade and Support Plan". Please see OWC SoftRAID XT Upgrade and Support Plan for more information pertaining to the bundled OWC SoftRAID XT application.

Mac OWC SoftRAID XT Setup

PC OWC SoftRAID XT Setup

  • If you are using the OWC ThunderBlade X8 with the Windows operating system, the pre-installed drives need to be reconfigured before they can be used. The following options will allow the Mac formatted OWC ThunderBlade X8 to work as a Windows formatted device.
    • Please consult the support article "Mac to Windows – SoftRAID XT Volume Conversation" for instructions to convert the Mac formatted OWC SoftRAID XT RAID 0 to a Windows formatted device through OWC SoftRAID XT.
    • The Mac formatted OWC SoftRAID XT RAID 0 ThunderBlade X8 can be used in Windows through the purchase and installation of OWC MacDrive11 Pro. OWC MacDrive11 Pro allows access to software RAID Mac-formatted drives in Windows without performing a conversion process. Please visit OWC MacDrive Product Details or OWC MacDrive Support for more information.

Device Management

3.1 OWC Disk Performance

As of Windows 10 v. 1809 the default Disk Removal Policy is ‘Quick removal’ instead of ‘Better performance’.

NOTE: OWC storage solutions that are experiencing slow read/write speeds should consider checking and changing the Windows disk removal policy. Changing from "Quick removal" to "Better performance" can increase disk performance. OWC offers the application OWC Disk Performance to help change the Disk Removal Policy. Changing from "Quick removal" to "Better performance" can also be changed through OWC SoftRAID XT or manually through the operating system.

Please review the support article Storage Solutions: OWC Disk Performance for additional details.

3.2 Unmounting Options

To ensure no data is lost during normal use, always eject or unmount the OWC ThunderBlade X8 from your operating system before disconnecting the device. Unmounting options are provided below.

Manually Unmounting

macOS

  1. Drag the icon for the disk you wish to unmount to the trash can; OR
  2. Right-click the disk icon on the desktop, then click “Eject”; OR
  3. Highlight the disk on your Desktop and press Command-E.

Windows

  1. Go to the System Tray (located in the lower right corner of your screen). Click on the “Eject” icon (a small green arrow over a hardware image).
  2. A message will appear, detailing the devices that the “Eject” icon controls, i.e., “Safely remove...” Click on this prompt.
  3. You will then see a message that says, “Safe to Remove Hardware.” It is now safe to disconnect the Mercury Elite Pro Dock from the computer.
    • The steps above are applicable to Windows 10 build 1803 and earlier. If you are using Windows 10 build 1809 (October 2018) or later, you can eject the drive by clicking the ‘Show hidden items’ menu in the Taskbar, then clicking ‘Safely Remove Hardware and Eject Media’, and last select the ‘Eject’ option for this volume.

    3.3 Multiple ThunderBlade X8 Devices

    • OWC SoftRAID Pro is required to RAID multiple ThunderBlade X8 devices together.
    • If you need to stack two or more ThunderBlade X8 devices, please use one or more ThunderBlade X Spacers to avoid exceeding the thermal limits of each device. The ThunderBlade X8 devices need to be stacked vertically when together.
    • Mac computers with Thunderbolt ports provide them in pairs; each pair shares a single data bus. Example: Several MacBook Pros have 4 Thunderbolt ports, two on each side. This configuration has a total of two Thunderbolt buses. For optimal performance, please connect only one ThunderBlade to each bus.

    3.4 Usage Notes

    • The ThunderBlade X8 has 10 LED status lights:
      • (1) Data Status LED - Connection = Solid Blue | Data Activity = Blinking Blue | Sleep = Off
      • (1) Power Status LED - Connection = Solid White
      • (8) Drive Status LED - Connection = Solid Blue | Data Activity = Blinking Blue | Sleep = Off
    • DisplayPort 1.4 support requires an active display adapter with a USB Type-C connection.
    • Software RAID volumes cannot be used as boot drives in macOS 10.13 and later. In order to boot to this device, complete the following steps:
      • Break down the RAID
      • Format one of the drives as an independent volume
      • Install macOS on the selected drive.
      • The remaining drives can be reconfigured as a RAID 0 volume if necessary.
      • Please review the support article "OWC ThunderBlade: macOS Boot Drive Setup" for additional details.
    • Windows users may experience a delay with the OWC ThunderBlade X8 mounting and being recognized by the Windows operating system. In some cases the OWC ThunderBlade X8 may take between 10 seconds and 3 minutes to be recognized. Windows users should wait a few minutes if the OWC ThunderBlade X8 is not immediately recognized. NOTE: The read and write performance will not be effected once the ThunderBlade X8 is mounted to the Windows operating system. An audio chime and 'new device connected' alert will notify the user the ThunderBlade X8 is mounted.

    Support Resources

    4.1 Troubleshooting

    • If your computer does not recognize the OWC ThunderBlade X8 when it is connected:
      • Verify the Thunderbolt cable is securely connected between the OWC ThunderBlade X8 and computer.
      • Connect the OWC ThunderBlade X8 and computer with a different Thunderbolt cable.
      • Connect the OWC ThunderBlade X8 to a different computer.
    • Windows users should wait a few minutes if the OWC ThunderBlade X8 is not immediately recognized by the Windows operating system. Windows users may experience a delay with the OWC ThunderBlade X8 mounting and being recognized by the Windows operating system. In some cases the OWC ThunderBlade X8 may take between 10 seconds and 3 minutes to be recognized.
    • Windows users experiencing slow read/write speeds should consider checking and changing the Windows disk removal policy. Please review the support article Storage Solutions: OWC Disk Performance for additional details.
    • We are very sorry If issues continue to occur. Please know that OWC support is here to help. Contact information for our support can be found in section 4.4 "Contacting Support". Please have your serial number ready which is located on the bottom of the OWC ThunderBlade X8 and printed on the original packaging.

    4.2 Online Resources

    4.3 About Data Backup

    To ensure your files are protected and to prevent data loss, we strongly suggest that you keep two copies of your data: one copy on your OWC ThunderBlade X8 and a second copy on either your internal drive or another storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption while using the ThunderBlade X8 (including with OWC SoftRAID) is the sole responsibility of the user, and under no circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including compensation of any kind or recovery of the data.

    4.4 Contacting Support

    Terms & Conditions of Sale

    Warranty

    The ThunderBlade X8 has a 3 Year OWC Limited Warranty. For up-to-date product and warranty information, please visit the product web page.

    Changes

    The material in this document is for information purposes only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, OWC, its parent, partners, affiliates, officers, employees, and agents assume no liability resulting from errors or omissions in this document, or from the use of the information contained herein. OWC reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.

    FCC Statement

    Warning! Modifications not authorized by the manufacturer may void the user’s authority to operate this device.

    NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

    Copyrights And Trademarks

    No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of OWC.

    © 2023 Other World Computing, Inc. All rights reserved. OWC, the OWC logo, SoftRAID, and the SoftRAID logo are trademarks of New Concepts Development Corporation, registered in the U.S. and/or other countries. ThunderBlade is a trademark of Other World Computing, Inc. Mac and macOS are trademarks of Apple Inc. registered in the U.S. and in other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other marks may be the trademark or registered trademark property of their owners.

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