OWC Extended Service Plans

Program Highlights

Program Overview

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Terms and Conditions

  1. DEFINITIONS:

    “OWC” means Other World Computing, Inc. OWC is the Provider of this Extended Service Plan, and is located at 8 Galaxy Way, Woodstock, IL 60098 with the telephone number: 1.800.275.4576 “You” and “Your” shall mean the individual or entity who purchased this Extended Service Plan or the individual or entity to whom this Extended Service Plan was transferred in accordance with these Terms and Conditions. As used in these Extended Service Plan Terms & Conditions, the following terms have the meanings specified below: Extended Service Plan Price: The price You paid for this Extended Service Plan. Coverage Start Date: The delivery date when coverage starts under this Extended Service Plan. Coverage Term: The years of coverage, varying from one (1) to two (2) year(s), You receive under this Extended Service Plan, starting on the Coverage Start Date. All claims under this Extended Service Plan must be submitted during the Coverage Term. Covered Product: The product or type of product covered by this Extended Service Plan. Coverage Amount: The purchase price of the Covered Product at the time of purchase from OWC. Deductible: None.

  2. STANDARD AND COMMERCIAL COVERAGES AND TERMS:
    • This Extended Service Plan is inclusive of any manufacturer’s warranty that may exist during the Coverage Term. It does not replace the manufacturer’s warranty.
    • No deductible.
    • Coverage is 100% parts and labor up to the Coverage Amount.
    • Mechanical and electrical failure resulting from normal wear and tear.
    • Battery leakage of the original battery in the Covered Product.
  3. WHAT IS NOT COVERED:

    The Extended Service Plan does not cover:

    • Maintenance, repair, or replacement necessitated by loss or damage resulting from misuse, operator neglect, theft or loss, exposure to weather conditions, improper electrical/power supply, improper installation or assembly by someone other than OWC, insect infestation, act of nature (any accident caused or produced by any physical cause which cannot be foreseen or prevented, such as storms, perils of the sea, tornadoes, hurricanes, floods and earthquakes) or any other peril originating from outside the Covered Product.
    • Installation, compatibility, and availability of Software / firmware updates due to IOS/Android or programming of Covered Product.
    • Damaged or defective screens when the failure is caused by abuse (which means misuse or mistreatment of the Covered Product, such as dropping it).
    • Damage to Covered Product as a result of power surges.
    • Cosmetic wear and tear.
    • Intentional damage
  4. WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE:

    Call OWC at 1.800.275-4576 Monday through Friday, 8am – 8pm CT.

  5. HOW OWC WILL SERVICE YOUR COVERED PRODUCT:

    Depending on the Covered Product and failure circumstances, OWC, at its sole discretion, will have the option of:

    • Repairing Your Covered Product, or
    • Providing You with a cash settlement or a gift card reflecting the replacement cost of a new product of equal features and functionality up to the Coverage Amount, or
    • Providing You a new or refurbished product of equal features and functionality.
  6. LIMIT OF LIABILITY:

    The total amount that OWC will pay for repairs or replacement made in connection with all claims that You make pursuant to this Extended Service Plan shall not exceed the Coverage Amount of the Covered Product. In the event that OWC makes payments for repairs or replacements which in the aggregate are equal to the Coverage Amount or provides a cash settlement reflecting the replacement cost of a new item of equal features and functionality, OWC will have no further obligations under this Extended Service Plan.

    OWC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT OR FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE.

  7. TRANSFER OF EXTENDED SERVICE PLAN:

    This Extended Service Plan is transferable to any subsequent owner of the Covered Product who will use it in a like manner, subject to the terms and conditions of this Extended Service Plan.

  8. CANCELLATION:

    You may cancel the Extended Service Plan. If the You elect to cancellation, OWC may retain a cancellation fee not to exceed the lesser of 10% of the service contract price or $50. You may cancel the Extended Service Plan:

    • (1) within 30 days after its purchase if no service has been provided and that a full refund of the service contract consideration, less any cancellation fee stated in the service contract will be paid to the service contract holder; or
    • (2) at any other time and a pro rata refund of the service contract consideration for the unexpired term of the service contract, based on the number of elapsed months on an amortized basis, determined by the length of your Extended Service Plan length, less the value of any service received, and any cancellation fee stated in the service contract will be paid to the service contract holder.