Technical Support via Email

Created on: April 22, 2022
Last updated: April 12, 2024

Your purchase of SoftRAID 6.0 comes with one year of free technical support via email. If you wish phone support, you can purchase it on an incident-by-incident basis or for an entire year.

Most users, once they experience our prompt response to support emails, opt not to purchase phone support.

SoftRAID 6.0 includes an incredibly powerful report generator for helping us figure out the nature of your problem. If you choose, Generate Report for Tech Support from the Utilities menu, you will generate a file that allows us to quickly pinpoint the nature of your problem.

In addition, if you choose the option to Include extended disk and volume info, you will be sending us the partition maps and volume headers from your disks. In many instances, this information allows us to recover volumes that have been deleted by accident.