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Technical Support

Please enter your information below and click “send” to submit your general support request.

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Order information

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Product name:

Product serial number:

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Your computer information

Operating System macOS 14.x (Sonoma)macOS 13.x (Ventura)macOS 12.x (Monterey)macOS 11.x (Big Sur)macOS 10.15.x (Catalina)macOS 10.14.x (Mojave)macOS 10.13.x (High Sierra)macOS 10.12.x (Sierra)macOS 10.11.x (El Capitan)macOS 10.10.x (Yosemite)macOS 10.9.X (Mavericks)macOS 10.8.x (Mountain Lion)macOS 10.7.x (Lion)macOS 10.6.x (Snow Leopard)macOS 10.5.x (Leopard)macOS 10.4.x (Tiger)macOS 10.3.x (Panther)macOS 10.2.x (Jaguar)Windows 11Windows 10Windows 8.1Windows 8Windows 7Windows VistaWindows Server 2022Windows Server 2019Windows Server 2016Windows Server 2012Windows Server 2008iOSiPadOSAndroidLinuxOther (Please Specify)

Mac Model ID: How to find Model ID

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Support Question

What can we help you with:

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Request a return

To request a return first log in to your account. From there do the following...

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Password:

Login to Account

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I don't have an account / I'm unable to log in

RMA request form

Please complete the form below and your request will be responded to within 24-48 hours. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.

First name:

Last name:

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Order information

Order number:

Product name:

Product serial number:

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Your computer information

Operating System macOS 14.x (Sonoma)macOS 13.x (Ventura)macOS 12.x (Monterey)macOS 11.x (Big Sur)macOS 10.15.x (Catalina)macOS 10.14.x (Mojave)macOS 10.13.x (High Sierra)macOS 10.12.x (Sierra)macOS 10.11.x (El Capitan)macOS 10.10.x (Yosemite)macOS 10.9.X (Mavericks)macOS 10.8.x (Mountain Lion)macOS 10.7.x (Lion)macOS 10.6.x (Snow Leopard)macOS 10.5.x (Leopard)macOS 10.4.x (Tiger)macOS 10.3.x (Panther)macOS 10.2.x (Jaguar)Windows 11Windows 10Windows 8.1Windows 8Windows 7Windows VistaWindows Server 2022Windows Server 2019Windows Server 2016Windows Server 2012Windows Server 2008iOSiPadOSAndroidLinuxOther (Please Specify)

Mac Model ID: How to find Model ID

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Request Type * required

  Advanced CrossShip¹   Refund   Replacement

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Shipping Information

Country Country Canada United States

Address

Address 2

City

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Postal Code

  Business / Commercial address

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Support Question

Reason for return:

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Order details, status and tracking

If you placed your online then enter the info below to view your order details.

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Shipping address/postal code

View Order Details

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If you placed your order via another method...

Please enter the info below and we’ll send your order details to you.

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What can we help you with:

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