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Contact Customer Support

Have a question or concern, or perhaps you just need more info before making a final decision? You can rely on our award-winning, U.S. based, support staff to provide some of the best service in the world. Go ahead and ask us anything — we’re happy to help.

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Questions for our support teams:

Get answers to your questions about payments, shipping,returns, policies, billing questions, and more.

Our tech-savvy team knows the ins-and-outs of all our hardware and software, and the computers and devices they work with.

Questions about your order:



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Eric
Customer Service
4 years of service

Hannah
Customer Service
8 years of service

Sarah
Customer Service
2 months of service

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Block 2
Customer Service
4 years of service

Hannah
Customer Service
8 years of service

Sarah
Customer Service
2 months of service

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Block 3
Customer Service
4 years of service

Hannah
Customer Service
8 years of service

Sarah
Customer Service
2 months of service

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Contact General Support

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Technical Support

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Change my order

To ensure that we’re able to modify or change your order before it gets shipped out to you, we kindly ask that you please chat or call.

Phone Support

USA 1-800-275-4576

International +1-815-338-8685

Support hours
Monday-Friday: 8:00am - 8:00pm
Saturday: 9:00am - 4:00pm
Sunday: Closed

Request a return

To request a return first log in to your account. From there do the following...


I don't have an account / I'm unable to log in

RMA request form

Please complete the form below and your request will be responded to within 24-48 hours. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.


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Order details, status and tracking

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If you placed your order via another method...

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We will also send a confirmation email with your support reequest ticket ID.

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