Contact Customer Support

Have a question or concern, or perhaps you just need more info before making a final decision? You can rely on our award-winning, U.S. based, support staff to provide some of the best service in the world. Go ahead and ask us anything — we’re happy to help.

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Eric
Customer Service
4 years of service

Hannah
Customer Service
8 years of service

Sarah
Customer Service
2 months of service

Block 2
Customer Service
4 years of service

Hannah
Customer Service
8 years of service

Sarah
Customer Service
2 months of service

Block 3
Customer Service
4 years of service

Hannah
Customer Service
8 years of service

Sarah
Customer Service
2 months of service

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Contact General Support

Please enter your information below and click “send” to submit your general support request.

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Order number:

What can we help you with:

Send my support request

Technical Support

Please enter your information below and click “send” to submit your general support request.

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Order information

Order number:

Product name:

Product serial number:

Your computer information

Mac Model ID: How to find Model ID

Support Question

What can we help you with:

Send my support request

Change my order

To ensure that we’re able to modify or change your order before it gets shipped out to you, we kindly ask that you please chat or call.

24/7 Live Chat (fastest option)

Phone Support

USA 1-800-275-4576

International +1-815-338-8685

Support hours
Monday-Friday: 8:00am - 8:00pm
Saturday: 9:00am - 4:00pm
Sunday: Closed

Request a return

To request a return first log in to your account. From there do the following...

I don't have an account / I'm unable to log in

RMA request form

Please complete the form below and your request will be responded to within 24-48 hours. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.

First name:

Last name:

E-mail address:

Order information

Order number:

Product name:

Product serial number:

Your computer information

Mac Model ID: How to find Model ID

Request Type * required

Advanced CrossShip¹ Refund Replacement

Shipping Information

Address

Address 2

City

State / Province

Postal Code

Business / Commercial address

Support Question

Reason for return:

Order details, status and tracking

If you placed your online then enter the info below to view your order details.

If you placed your order via another method...

Please enter the info below and we’ll send your order details to you.

First name:

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What can we help you with:

Your support message has been sent!

A member of our support team will reach out to you within 24 hours.
We will also send a confirmation email with your support reequest ticket ID.

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Contact Customer Support

Questions for our support teams:

Questions about your order:

Contact General Support

Technical Support

Order information

Your computer information

Support Question

Change my order

Request a return

RMA request form

Order information

Your computer information

Request Type * required

Shipping Information

Support Question

Order details, status and tracking

If you placed your order via another method...