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Our tech-savvy team knows the ins-and-outs of all our hardware and software, and the computers and devices they work with.

None of the above? Get answers to just about anything else, like payment or shipping options, general policies, and more.



Team Member
Since 2011


Team Member
Since 2016

General Support

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Technical Support

Please enter your information below and click send to submit your technical support request.

Order information

Your computer information

Support Question

PRO TIP: If your question is about an OWC product you already own, providing the Serial Number can help us answer your question even faster!

Change my order

To ensure that we're able to modify or change your order before it gets shipped out to you, we kindly ask that you please chat or call.

Chat hours

Mon–Sun: 24/7

Phone Support

USA 1-800-275-4576

International +1-815-338-8685

Support hours

Mon–Fri: 9:00 AM – 6:00 PM CT

Request a return

To request a return, start by logging in to your account, then select the order for the item you want to return.

Forgot Password?

Don't have a password?

If you placed your OWC order via phone, guest checkout, preorder, PayPal, or Amazon you may not have setup a password to access your OWC My Account portal where you can easily manage your purchases, write reviews, access software downloads, update your info, and more.

Adding a password is easy. Simply enter your e-mail address or order number below, and we will send you a secure link to add a password and gain access to your OWC My Account portal.

Unable to use the options above to find your order?

Click here to fill out a form and an OWC Team Member will assist you.


RMA request form

Please complete the form below and your request will be responded to within 24-48 hours. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.

Order information

Your computer information

* Request Type

Shipping Information

Support Question

Order details, status and tracking for a recent order

If you placed your online, please enter the info below to view your order details.

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Find your Mac Model ID in OS X

Click here for a Bookmarkable Web Page handy for future reference and with more information too.

Find Model ID