Verified Buyer
Reviewer: MacUser45092
Rating: 3/5
Good, Used Condition is a far stretch.
April 11, 2025
The MacBook Pro works just fine but the "Used, Good Condition" classification was a little off. Functionally almost fine, but the laptop I received, the upper case (where the screen is) has two quite significant dents which causes the display's colors to distort somewhat in the areas of the dents. It's fine and I'll deal with it but should have been described instead of the misleading generic rating. Other than that, I have always had great service and products from OWC. Been a customer for a very long time. Just a little disappointed this time around but no one is perfect. I'd still purchase from the company. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Good Condition.
Response from OWC, Support
April 11, 2025
Thank you for sharing your feedback regarding your recent experience with the MacBook Pro. We're glad to hear that the laptop functions well and that you have been satisfied with our service in the past. However, we deeply regret that the condition of the device did not meet your expectations.
We understand how important accurate descriptions are, especially when it comes to cosmetic issues like dents that can affect your experience. Your comments are valuable for us to improve our product descriptions and ensure clarity for our customers.
If you would like to discuss this matter further or explore options for addressing the issue, please feel free to reach out to our customer support team. Your satisfaction is important to us, and we appreciate your loyalty over the years.
Verified Buyer
Reviewer: Reviewer1238750048
Rating: 5/5
Excellent
April 8, 2025
Had a minor technical issue but your support team member Greg A took care it! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Excellent Condition.
Response from OWC, Support
April 8, 2025
Thank you so much for your fantastic review! We're thrilled to hear that Greg A was able to assist you and resolve your technical issue. Our team is dedicated to providing top-notch support, and it’s always wonderful to know we’re making a positive impact. We appreciate your feedback and are here for any of your future needs!
Verified Buyer
Reviewer: Reviewer1876933061
Rating: 5/5
Mac look almost like brand new
March 26, 2025
I love this machine. This is over half the price as a new one. Yes it is a little older but works for everything I need it to do. Thank you MacSales I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
March 27, 2025
Wow! Thank you so much for your fantastic review! We're thrilled to hear that you're loving your Mac and that it feels almost brand new to you. It's great to know that you found such amazing value with us—providing high-quality products at a fraction of the cost is what we aim for! Enjoy your machine, and thank you again for choosing MacSales! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer1451016201
Rating: 5/5
Great value
March 25, 2025
Great laptop for the money. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
March 26, 2025
Thank you so much for your fantastic review! We're thrilled to hear that you found great value in your laptop purchase. It’s always exciting to know our customers are happy with their choices. We appreciate your feedback and hope you enjoy your new laptop to the fullest!
Verified Buyer
Reviewer: Reviewer1568987018
Rating: 5/5
Immaculate!
March 18, 2025
If I hadn't known otherwise, I'd swear this machine was brand new. No marks, no scratches, no anything. Works like a champ and the price was right. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Excellent Condition.
Response from OWC, Support
March 18, 2025
Wow, thank you so much for your amazing review! We're thrilled to hear that you're loving your purchase and that it arrived in such pristine condition. It's fantastic to know that it's performing like a champ for you! We appreciate your kind words about the price too. Enjoy your "like new" machine!
Verified Buyer
Reviewer: ssrochon100
Rating: 5/5
Great service!
March 17, 2025
Much like deciding to adopt an adult dog, rather than look for a puppy, I don't think I'll ever buy a brand new computer from Apple again. OWC is much easier to deal with than Apple, which becomes a little more "Windows" every day. OWC provided exactly what I needed for years of service from this computer at a fraction of the cost. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Excellent Condition.
Response from OWC, Support
March 18, 2025
Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with our service and found great value in what we offer. It's awesome to know that you feel confident choosing us over the big brands – we truly appreciate your support and trust. Cheers to many more years of great service from your computer, and we're here whenever you need us! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: noahott
Rating: 5/5
great service and fast shipping
March 10, 2025
the product was as described and shipped quickly. I would recommend OWC to anyone. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
March 10, 2025
Wow! Thank you so much for your amazing review! We're thrilled to hear that you had a fantastic experience with our service and that your order arrived quickly and as described. Your recommendation means the world to us, and we're excited to continue providing you with great products and service in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: wwhenry
Rating: 5/5
Liked it
March 9, 2025
2019 MacBookPro.
Clear screen easy to read.
bought max ram. Moves fast.
Built in speaker makes surprisingly accurate sound although of course it is no boom box.
Quiet; no fan coming on and off as with the older computer. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Very Good Condition.
Response from OWC, Support
March 10, 2025
Thank you for your fantastic review! We're thrilled to hear that you're enjoying your 2019 MacBook Pro. It's great to know that the clear screen and max RAM are enhancing your experience, making everything run smoothly and quickly. The improved sound quality and quiet operation are definitely big wins! Your feedback means so much to us—happy computing! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: JustPerfect
Rating: 4/5
Love working on my new/used 16" Mac Book Pro Intel 8-Core i9
March 3, 2025
I have no complaints regarding anything unexpected. There was a nice 1" ding on the left corner of both portions of the case where the display meets the case--where some previous owner must've dropped it; and, the battery, though showing "normal," will rapidly discharge to 10% power remaining after just 4 hours--meaning that if I start using it outside the house in the future, I will need to replace the battery. Other than that, all is fine. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Very Good Condition.
Response from OWC, Support
March 3, 2025
Thank you so much for your detailed review! We're thrilled to hear that you're enjoying your new/used 16" MacBook Pro with the Intel 8-Core i9! While it's great to know that there are no unexpected surprises, we appreciate your feedback about the ding and battery performance. It helps us ensure our products meet the highest standards for our customers. If you ever need assistance or have questions about a battery replacement, we're here to help! Happy computing!
Verified Buyer
Reviewer: Reviewer4064860671
Rating: 5/5
Excellent!
March 1, 2025
Easy, clear, quick, works great! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
March 3, 2025
Thank you for your fantastic review! We're thrilled to hear that you found the process easy and quick, and that everything is working great for you. Your satisfaction is our top priority, and we appreciate your support!
Verified Buyer
Reviewer: Reviewer3883414701
Rating: 5/5
Great price for a great product!
February 26, 2025
I decided to purchase from OWC because my long term experience with them was exceptional. They didn’t let me down! I got the MacBook Pro and it was almost brand new. I am very pleased with it, and would buy again. Thanks OWC! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Excellent Condition.
Response from OWC, Support
February 26, 2025
Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us and that you’re pleased with your MacBook Pro! It's wonderful to know that our long-term customers like you continue to trust us for quality products and great prices. We can't wait to serve you again in the future! Happy computing! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: JollyLadybug-24346
Rating: 5/5
Works Great Couldn't Ask For A Better Deal!
February 4, 2025
This Mac is rock solid and I couldn't have asked for a better deal! Works like new and its extremely fast. I will definitly go back for my next mac purchase. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Excellent Condition.
Response from OWC, Support
February 4, 2025
Wow, thank you so much for your fantastic review! We're thrilled to hear that your Mac is working great and that you found such an amazing deal! It's wonderful to know that it's fast and rock solid for you. We can’t wait to help you with your next Mac purchase! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: dc10_fe
Rating: 5/5
A great PC fair price
January 23, 2025
I was extremely happy on the Laptop It performs great and It will be a long time tool I will use. Thank you I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Good Condition.
Response from OWC, Support
January 23, 2025
We are thrilled to hear your amazing feedback! It’s fantastic that you’re so happy with your laptop and that it’s performing great for you. We truly appreciate your kind words and your support! Your satisfaction means the world to us, and we’re excited that you found a long-term tool that meets your needs. Thank you for choosing us!
Verified Buyer
Reviewer: Reviewer4026445051
Rating: 5/5
Couldn't be better!
January 11, 2025
Still cannot believe I was able to buy this machine for such a low price. Service and shipping were fast, and I have a like-new MacBook Pro with all the power, speed, and capacity I need. I'm not in a position now to be able to afford a new computer, but I desperately needed one. MacSales and OWC were a godsend. I will be a repeat customer! I would recommend this item to a friend!
Response from OWC, Support
January 13, 2025
Wow! Thank you so much for your fantastic review! We're thrilled to hear that you scored such an amazing deal and that our service and shipping met your expectations. It's wonderful to know that your like-new MacBook Pro is providing all the power and speed you need. We truly appreciate your kind words and are excited to have you as a repeat customer! Your support means everything to us!
Verified Buyer
Reviewer: Reviewer3995742639
Rating: 5/5
Apple 16" MacBook Pro Retina Touch Bar (2019)
January 9, 2025
Great computer. Item as described. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
January 9, 2025
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Apple 16" MacBook Pro Retina Touch Bar and that it met your expectations. It's always our goal to provide exactly what our customers are looking for. Your feedback means a lot to us!
Verified Buyer
Reviewer: theboballen
Rating: 5/5
Love this MacBook!
January 4, 2025
The MacBook arrived quickly and in perfect condition. I expected no less from the good folks at MacSales. The laptop is already serving me well and I expect it to continue doing so well into the future. Great service, great products! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
January 6, 2025
Wow, thank you so much for your fantastic review! We're thrilled to hear that you love your MacBook and that it arrived quickly and in perfect condition. It's our goal to provide great service and top-notch products, so your kind words truly mean a lot to us. We’re excited that your new laptop is already serving you well, and we can't wait to assist you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer2588590005
Rating: 5/5
December 26, 2024
No issues at all. Perfect! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
December 26, 2024
Wow, thank you so much for your amazing review! We're thrilled to hear that everything went perfectly for you. Your satisfaction is our top priority, and it means the world to us that you had a great experience. We can't wait to serve you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer3870869754
Rating: 3/5
Okay
December 24, 2024
Keyboard was a bit sticky and oily from wear. Battery had over 600 charge cycles. This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
December 24, 2024
Thank you for your feedback. We understand how frustrating it can be to receive a keyboard with sticky and oily keys, as well as concerns about battery charge cycles. We strive to ensure that every product meets our quality standards. If you haven't already, please reach out to our customer support team, and we would be happy to assist you in finding a resolution, whether that's addressing the keyboard issue or exploring your options regarding the battery. Your satisfaction is important to us. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: FierceBuffalo-51169
Rating: 5/5
A + laptop (delivery C-)
December 23, 2024
This is my 2nd laptop this year, love them, but the delivery person they used left it on my porch, (I was supposed to sign for it), so that left me a little dubious. In this day leaving a laptop is the surest way to get ripped off. I was lucky, I live in a Los Angeles area that has issues.
Al I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Excellent Condition.
Response from OWC, Support
December 24, 2024
Wow, thank you so much for your fantastic 5-star review! We're thrilled to hear that you love your new laptop! It's always exciting to have returning customers, and we're grateful for your continued trust in our products. We genuinely appreciate your feedback about the delivery experience as well, and it's important for us to know how it can be improved. Safety is a top priority, and we will definitely take your comments into account. Thank you for sharing your experience with us! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer1382966989
Rating: 5/5
Excellent
December 22, 2024
Excellent everything. Recomended 100% I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Excellent Condition.
Response from OWC, Support
December 23, 2024
Wow, thank you so much for your amazing review! We're thrilled to hear that you had an excellent experience with us. Your recommendation means the world to us! We can't wait to serve you again in the future!
Verified Buyer
Reviewer: Reviewer2828666745
Rating: 4/5
Great product. Not the service I expected.
December 18, 2024
I have been a Mac user since the days of the Apple IIe and have never been disappointed. I have purchased many accessories and several used laptops from OWC/Macsales.com. The Apple 16" MacBook Pro was received in the condition described and I am very pleased. The Retina Touch Bar is something I need to get used to, but so far it seems simple enough. Transferring my data and applications from my current MacBook Pro went easier than expected. What I was not pleased with was the advertising of "In Stock: Ships Same Day!" The computer and accessories were ordered Tuesday, November 26, 2024 - 1:10PM Central Time. The computer did not ship until Friday, November 29, 2024. Granted, Thursday, November 28, 2024 was a holiday, but I placed the order two days before the holiday and early enough in the day to be ready for same day shipping. The accessories were shipped separately and the delivery was attempted on Friday, November 29, 2024. The delivery was sent with a signature required and even though I have a release signed with UPS, the package was rescheduled for Monday, December 2, 2024. Unbeknownst to me, it was only the accessories that were delivered, not the computer. I was never informed that the computer shipment was delayed. The delay interfered with other obligations and I was not available to sign for delivery until Tuesday, December 3, 2024. When I notified macsales.com of the problem, their response was "UPS ground did deliver in the time allowable with a holiday mixed in." They took no responsibility for delaying the shipment. OWC/macsales.com has a wide variety of products and good prices, but I have learned not to rely on their shipping claims. I hope this is not indicative of other areas of service from this company. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
December 19, 2024
Thank you for your detailed feedback, and we sincerely apologize for the shipping delays and communication issues you experienced with your recent order. We truly appreciate your long history as a loyal Mac user and your continued trust in OWC/Macsales.com for your purchases. We're glad to hear that the MacBook Pro arrived in the condition described and that the data transfer went smoothly for you.
We also apologize for the confusion with the delivery and the lack of timely communication about the delay. We strive to provide excellent service and clear updates, and it appears we missed the mark in this instance. We greatly appreciate your long-standing loyalty as a Mac user and your trust in OWC/Macsales.com for your products. We’re committed to improving our shipping and communication processes to ensure that this doesn't happen again in the future. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer2512163949
Rating: 5/5
Didn't break the bank!
December 10, 2024
I can trust what they say! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Silver - Used, Very Good Condition.
Response from OWC, Support
December 10, 2024
We're thrilled to hear you had such a positive experience! Your trust means everything to us, and we're so glad we could provide you with great value without breaking the bank. Thank you for sharing your fantastic feedback!
Verified Buyer
Reviewer: Reviewer1640673910
Rating: 5/5
As promised
December 7, 2024
I was hesitant to buy a used Mac but glad I did. Saved a lot of money and my Mac arrived quickly and looks and feels like a new one. I added the two year extended warranty for only like $69. I would recommend this item to a friend!
Response from OWC, Support
December 9, 2024
Thank you so much for taking the time to share your fantastic experience! It's wonderful to hear that you were able to save money and that your used Mac arrived in such great condition. We love that you chose to add the two-year extended warranty for peace of mind—that’s a smart move! We're thrilled to have you as a customer and hope you enjoy your Mac for years to come! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: bpehni
Rating: 5/5
Excellent value
December 5, 2024
My 2010 MacBook Pro was woefully out of date, so I needed a replacement. Found a great deal on a more current model with only a small dent on the lid. Otherwise perfect.
I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Good Condition.
Response from OWC, Support
December 6, 2024
Wow, we’re thrilled to hear you found an excellent deal on a more current MacBook Pro! It’s fantastic that you were able to upgrade from your 2010 model while saving money, and a small dent is a minor trade-off for such a great value. Thank you for sharing your experience with us. Enjoy your new laptop! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/