Verified Buyer
Reviewer: PBG_Bob
Rating: 5/5
New to me, MB Pro 16" - 2019
December 4, 2024
I was ready for a new MacBook Pro, so as I do, I went to MacSales and did some shopping. I had been running a 13" MBP but decided I should splurge and treat myself with a 16" setup.
I found this 2019 16" MBP and selected the 'Very Good Condition' model for a few dollars more. I think that upgrade is totally worth it. The description was accurate and I was expecting some minor things but was not worried. My previous experiences with MacSales told me all was good and I'd be delighted with the purchase. Turns out as I opened the box then the MBP I was happily surprised to see such a clean and ding-free MBP. The keyboard and speaker deck was pristine. I used this thing like crazy for the first few days and everything was perfect, it really was difficult to tell this was pre-owned. Turns out after a week or so I finally found the reason this was "only" labeled as 'Used - Very Good Condition,' the leading edge of the lid has some tiny nicks that are noticable only when running your fingers along that edge. See the pic and know that I am on macro photo mode and this is a small section of the entire length of the lid!
If I ever carry the MBP w/o a case, I usually carry by the hinge side, thus I never felt the lid leading edge for a while. I consider this minor damage to be 100% insignificant but I am pleased that MacSales is so honest and kind with their scoring on pre-owned gear. Thank you MacSales. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
December 4, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you decided to treat yourself to a 16" MacBook Pro and that you felt confident shopping with us at MacSales. It’s awesome to know that the 'Very Good Condition' model exceeded your expectations – we take pride in providing accurate descriptions and high-quality products. Your continued trust in us means the world, and we can't wait to support you in your future tech adventures! Enjoy your new MacBook Pro! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: SciTech4All
Rating: 5/5
OWC for Anything Tech!
December 3, 2024
Great Company. Good Deal, Great Products. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
December 3, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you think of OWC as your go-to for anything tech-related. It's wonderful to know you appreciate our products and deals. Your support means the world to us, and we're excited to keep providing you with great tech solutions!
Verified Buyer
Reviewer: window2
Rating: 4/5
Almost perfect
November 15, 2024
The laptop is as described, but there was one issue. The incorrect charger, and charger cord, were sent. The cord was very obviously not for this laptop. A MagSafe cord was sent, when a USB-C cord was required. Fortunately the incorrect charger brick was usable, and I had a USB-C to USB-C cord that I could use. Other than that, the selection and service from OWC was great as always. I just wish the Canadian version of OWC had had the same selection of refurbished products so I could avoid the extra shipping time. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
November 15, 2024
Thank you so much for your thoughtful review! We're thrilled to hear that you found our selection and service great, even if there was a mix-up with the charger. We apologize for the inconvenience of receiving the incorrect cord and appreciate your understanding and resourcefulness in finding a solution. Your feedback about our Canadian selection is invaluable, and we're always working to improve. We can't wait to serve you again in the future!
Verified Buyer
Reviewer: Reviewer2890609908
Rating: 5/5
All True
November 13, 2024
Excellent!…very happy!, the MacBook Pro is like new. No cosmetic imperfections, operates with no issues. Highly recommend! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
November 14, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you are so happy with your like-new MacBook Pro! It’s always our goal to provide excellent products that meet our customers’ expectations, and your recommendation means the world to us! Enjoy your new device, and we appreciate your support! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: acfyrfytr-33380
Rating: 5/5
The real Apple Store
November 5, 2024
I am a repeat customer and very satisfied with All my purchases from laptops, to batteries to memory.
I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
November 5, 2024
Wow, thank you so much for your fantastic review! We're thrilled to hear that you consider us the "real Apple Store" and that you've had such a great experience with your purchases. It's wonderful to have repeat customers like you, and we can’t wait to help you with your next order! Your satisfaction means the world to us!
Verified Buyer
Reviewer: Reviewer310389961
Rating: 5/5
Great condition
November 1, 2024
It looked like s brand new machine, no flaws. Works great, very satisfied. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
November 1, 2024
Thank you so much for your fantastic review! We're thrilled to hear that your purchase arrived in such great condition and that you're completely satisfied with its performance. Your feedback means the world to us and inspires our team to keep delivering top-notch products. We're here for you anytime you need us, and we can't wait to assist you again in the future!
Verified Buyer
Reviewer: MistyGoose-19794
Rating: 5/5
MacBook Pro 16”
October 31, 2024
Great shape, works perfect I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Excellent Condition.
Response from OWC, Support
October 31, 2024
Thank you so much for your amazing review! We're thrilled to hear you’re enjoying your MacBook Pro 16” and that it’s in great shape and working perfectly for you. Your satisfaction means the world to us! We appreciate your support and can't wait to serve you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer1475291394
Rating: 5/5
The 16 !!!
October 22, 2024
we're still getting all set up , but we're happy so far !!! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Excellent Condition.
Response from OWC, Support
October 22, 2024
Wow, thank you so much for the fantastic 5-star review! We're thrilled to hear that you're loving your new setup! Enjoy exploring all the amazing features, and if you have any questions or need assistance, we're here to help. Happy computing!
Verified Buyer
Reviewer: Reviewer1643770942
Rating: 5/5
October 21, 2024
great price and machine exactly as described: perfect. This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Excellent Condition.
Response from OWC, Support
October 22, 2024
Thank you so much for your amazing review! We're thrilled to hear that you found the price great and that the machine met your expectations perfectly. Your satisfaction is our top priority, and it’s fantastic to know we hit the mark! We appreciate your support and hope you enjoy your purchase to the fullest! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: DaverRich
Rating: 5/5
It’s a MacBook Pro!
October 4, 2024
It arrived in like new condition. It may not be new model but it’s new to me. A great upgrade from a company I have trusted for decades. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Excellent Condition.
Response from OWC, Support
October 4, 2024
Thank you so much for your fantastic review! We're thrilled to hear that your MacBook Pro arrived in like new condition and that you're enjoying your upgrade! Trust is everything, and we're honored to have been a part of your journey for so many years. Here's to many more great experiences together! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: ed-78883
Rating: 5/5
so far, so good
October 3, 2024
The MacBook box arrived a day or two earlier than expected (good), but was left leaning against the house well away from the front door (bad) with no signature (also bad). I did get it, though, and was very impressed with the packing. The MacBook is in great shape, like new. (I hope it stays that way for a long time.) Getting the contents restored turned out to be easy, once I found that the Migration Tool would work with an external disk's Super Duper backup files. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
October 3, 2024
Thank you so much for your fantastic review! We're thrilled to hear that your MacBook arrived earlier than expected and that you were impressed with the packing! It's great to know that everything arrived in like-new condition and that you found the Migration Tool helpful for restoring your contents. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Enjoy your MacBook, and we hope it serves you well for a long time! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Esteban_Garcia
Rating: 4/5
Very Good pourchase
September 30, 2024
excellent treatment, very good tracking and perfect shipping I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
September 30, 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had a very good purchase experience and that our customer service met your expectations. It's great to know the tracking and shipping were perfect too! We truly appreciate your feedback and look forward to serving you again soon! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Albertochoa89
Rating: 2/5
Item not as described
September 29, 2024
Description said “Very Good Condition” and it came with significant cosmetic damage and discoloration. This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
September 30, 2024
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the item you received did not meet your expectations and arrived with cosmetic damage. We understand how frustrating this must have been, and we apologize for falling short of the standards we aim to maintain.
We take pride in providing detailed descriptions to ensure our customers know exactly what to expect, and it's disappointing to hear we missed the mark in your case. We would love the opportunity to make this right. Please reach out to our customer support team at your earliest convenience. We can work with you to review images of the item you received and confirm whether the correct machine was sent according to the listed condition. Your satisfaction is important to us, and we want to ensure we meet your expectations moving forward.
Thank you again for your feedback, and we look forward to assisting you! https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Rich
Rating: 5/5
Completely Satisfed
September 23, 2024
Product was delivered like new. My older eyes are starting to fail and I needed a larger screen this fit the deal perfectly. I got the one terabyte option which was very helpful. Great product and great service from OWC. I've been dealing with them for several years and will continue to do so. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Silver - Used, Premium Condition.
Response from OWC, Support
September 23, 2024
Thank you so much for your fantastic review! We're thrilled to hear that you're completely satisfied with your purchase and that the larger screen has made a positive impact for you. It's wonderful to know that the one terabyte option is serving you well! We appreciate your loyalty over the years and can’t wait to continue providing you with great products and service in the future. Your support means the world to us!
Verified Buyer
Reviewer: Reviewer3225876911
Rating: 5/5
Just as advertised
August 17, 2024
Macsales described it completely and modestly, the product met/exceeded expectations on receipt, and staff were as brilliant and professional as usual. Top marks for delivering on promises quickly, courteously, and well. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Premium Condition.
Response from OWC, Support
August 19, 2024
Wow, thank you so much for this fantastic review! We're thrilled to hear that our product met and even exceeded your expectations. It's our goal to provide accurate descriptions and exceptional service, and we're so glad to know that our team delivered on all fronts. Your kind words and top marks inspire us to keep doing our best. We truly appreciate your support!
Verified Buyer
Reviewer: kevinsorensen
Rating: 5/5
Couldn't be happier
January 12, 2024
I am so pleased with the Macbook Pro 2019 I ordered. It really is in great shape. It's fast, I'm getting used to the track bar, and the 16" screen is wonderful. OWC, you did it again! You are always my "go to" place for all things Mac. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Excellent Condition.
Response from OWC, Support
January 12, 2024
Thank you so much for your amazing review! We're thrilled to hear that you are so pleased with your MacBook Pro 2019. It's great to know that it arrived in excellent condition and that you're enjoying its speed and the track bar. The 16" screen must be a real treat! We appreciate your continued trust in us as your go-to place for all things Mac. We can't wait to assist you again in the future! Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Bethdmomof3
Rating: 5/5
Happy 1st time customer.
January 12, 2024
I was referred to you by a coworker how has had a couple of perfect experiences with your company. We've only used the pc a couple of times but so far it's perfect! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Very Good Condition.
Response from OWC, Support
January 12, 2024
Thank you so much for being our happy 1st time customer! We are thrilled to hear that your coworker referred you to us and that you're having a perfect experience so far with your new PC. We truly appreciate your support and we'll be here to assist you whenever you need us. Enjoy using your new device!
Verified Buyer
Reviewer: pioneer_video
Rating: 4/5
Worth the price.
January 8, 2024
I am happy with my purchase. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
January 9, 2024
Thank you so much for your glowing review! We are thrilled to hear that you are happy with your purchase and that you feel it was worth the price. Your satisfaction is our top priority, and it's great to know that we were able to provide you with a positive shopping experience. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer514370692
Rating: 5/5
Love It. Great Purchase
January 5, 2024
Will Purchase from this company again! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Space Gray - Used, Excellent Condition.
Response from OWC, Support
January 5, 2024
Thank you so much for your amazing review! We are thrilled to hear that you loved your purchase and had a great experience with us. We truly appreciate your support and look forward to working with you again in the future! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: JosefL91
Rating: 3/5
Battery life was very poor—below what was described.
December 26, 2023
Battery life was described as ~70% original capacity. The laptop dies within 30 minutes of not being plugged in and even died while plugged in when running just Chrome and Zoom. That was an isolated incident, but still not a great experience.
Response from OWC, Support
December 26, 2023
We appreciate your feedback and apologize for the inconvenience you've faced with the battery life on the MacBook Pro. This is certainly not the experience we aim to provide. We'd like to investigate this further to ensure a better resolution. Please reach out to our customer support, and we'll work diligently to address and resolve this issue to your satisfaction.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer2601708569
Rating: 1/5
Junk
December 25, 2023
Can't even turn the laptop on! What kind of product is this? No cord. No instructions! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.3GHz 8-Core i9, Space Gray - Used, Excellent Condition.
Response from OWC, Support
December 27, 2023
Thank you for sharing your honest feedback with us. We sincerely apologize for any issues you were facing with the MacBook Pro. It appears that you are currently working with a member of our support team to address this issue and we are confident they will be able to come to a positive resolution! Please let us know if there's anything we can do to improve your rating
Verified Buyer
Reviewer: danskter
Rating: 5/5
Great product, great price
December 23, 2023
This is exactly what I ordered. Excellent service. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
December 26, 2023
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. Providing excellent service and delivering exactly what our customers order is what we strive for. We truly appreciate your support and hope to serve you again in the future.
Verified Buyer
Reviewer: Reviewer3954144383
Rating: 5/5
Love it! Great condition.
December 16, 2023
Easy to work with and shipped quickly. I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.6GHz 6-Core i7, Silver - Used, Excellent Condition.
Response from OWC, Support
December 18, 2023
Thank you so much for your amazing feedback! We couldn't be happier to hear that you love your Macbook Pro and that it arrived in great condition. We always strive to provide excellent service, and your kind words about our fast shipping and easy process mean the world to us. We appreciate your support and hope you enjoy your new computer! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer2932457472
Rating: 5/5
Solid Buy
December 8, 2023
Exactly what I was looking for to use with virtualization. Thanks! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Silver - Used, Excellent Condition.
Response from OWC, Support
December 8, 2023
Thank you so much for your amazing 5-star review! We're thrilled to hear that our product is exactly what you were looking for to use with virtualization. Your satisfaction is our top priority, and we're grateful for your support. If you have any other questions or need further assistance, feel free to reach out to us. Thanks again! https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer2703882968
Rating: 5/5
Excellent Mac!
October 22, 2023
All the process was very smooth, high quality item! I would recommend this item to a friend! This review is from Apple 16" MacBook Pro Retina Touch Bar (2019) 2.4GHz 8-Core i9, Space Gray - Used, Very Good Condition.
Response from OWC, Support
October 24, 2023
Thank you so much for your amazing feedback! We're thrilled to hear that you had an excellent experience with MacSales.com. We pride ourselves on providing high-quality products and a smooth shopping process. Your satisfaction is our top priority. We appreciate your support and look forward to serving you again in the future.
1-800-275-4576 
