OWC Drive Dock U.2

Support Manual

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Introduction

1.1 System Requirements

Operating System

  • Mac: macOS 10.12.6 or later
  • PC: Windows 10 or later
  • Other: Linux, iPadOS 15.3 or later, Android OS (latest version recommended), ChromeOS (latest version recommended)

Hardware

  • Works with any Mac, PC, iPad, Chromebook, tablet, or phone with a USB or Thunderbolt (USB-C) port

Supported Drives

  • 3.5”/ 2.5” SATA HDDs/SSD
  • 3.5”/ 2.5” NVMe U.2 SSDs/adapters
    • OWC U2 ShuttleOne sold separately: go.owc.com/shuttleone

1.2 Package Contents

  • OWC Drive Dock
  • USB 3.2 Gen 2 Type-C cable
  • USB 3.2 Gen 1 Type-C to Type-A cable
  • AC power cable

1.3 Top View

A. SATA or U.2 Drive Bay 1

B. SATA or U.2 Drive Bay 2

C. Drive Bay 1 Power Button

D. Drive Bay 2 Power Button

E. Drive Bay 1 Power / Activity LED

F. Drive Bay 2 Power / Activity LED

1.4 Back View

A. AC IN Power Port

B. Power Switch

C. USB 3.2 Gen 2 (10Gb/s) Type-C Port

Getting Started

2.1 Device Setup

  1. Plug the power cable into the Drive Dock and into a power outlet.
  2. Plug in the USB cable into the OWC Drive Dock and into a system.
  3. Insert 2.5-inch or 3.5-inch SATA drives or U.2 drives into one or both drive bays.
  4. Turn on the OWC Drive Dock by pressing the power switch, located on the back, to the on position. The line symbol means “power on” while the circle symbol mean “power off”.
  5. Power on a drive by pressing and releasing the corresponding drive power button located on the top.
    1. Pressing power button 1 will activate bay 1 on the dock.
    2. Pressing power button 2 will activate bay 2 on the dock.

Device Management

3.1 Manually Unmounting Volumes

  • To ensure no data is lost during normal use, always eject or unmount the corresponding volume(s) from the operating system before powering off and disconnecting the device. Unmounting options are provided below.

macOS

  • Drag the icon for the device you wish to unmount to the trash can; OR
  • Right-click the device icon on the desktop, then click “Eject”; OR
  • Highlight the device on your Desktop and press Command-E.

Windows

  • Windows 10 build 1809 (October 2018) or later:
    • Eject the drive by clicking the ‘Show hidden items’ menu in the Taskbar, then clicking ‘Safely Remove Hardware and Eject Media’, and last select the ‘Eject’ option for this volume.
  • Windows 10 build 1803 and earlier:
    • Go to the System Tray (located in the lower right corner of your screen). Click on the “Eject” icon (a small green arrow over a hardware image).
    • A message will appear, detailing the devices that the “Eject” icon controls, i.e., “Safely remove...” Click on this prompt.
    • You will then see a message that says, “Safe to Remove Hardware.” It is now safe to disconnect the device from the computer.

3.2 Drive Removal and Powering Off Device

  • Power off a drive by pressing and holding the corresponding drive power button for three seconds. Release the power button after holding for three seconds.
  • Remove the powered off drive from the OWC Drive Dock after use. NOTE: If using a platter drive, ensure the drive has had a moment to rest after unmounting and power off. The platter may spin for a moment after use and removal of the drive while the platters are spinning may cause damage or data loss.
  • After drive usage is complete the OWC Drive Dock can be turned off by pressing the power switch to the off position. NOTE: When you use the power switch on the back of the Drive Dock to shut off power, the next time you switch the power on, neither drive bay will receive power. You will need to press the numbered power button(s) for the drive(s) you want to use during that session.

3.3 Usage Notes

  • RAID configurations are not recommended.
  • The OWC U2 Shuttle is not compatible with the OWC Drive Dock.
  • NVMe M.2 SSD use requires a M.2 to U.2 adapter such as the OWC U2 ShuttleOne (sold separately). The U2 ShuttleOne can be acquired by visiting go.owc.com/shuttleone
  • The two drives bays operate completely independent of one another. Users can unmount, power off, and remove one drive without affecting the other drive.
  • If there is no active data connection, the LEDs will not function.
    • The LEDs will show blue when there is an active data connection, the Drive Dock is powered on, but no drive activity is detected.
    • The LEDs will blink blue and pink when there is an active data connection, the Drive Dock is powered on, and drive activity is present.

Support Resources

4.1 Troubleshooting

  • Begin your troubleshooting by verifying that the power cable is connected to the OWC Drive Dock and to a power source. If the power cable is connected to a power strip, make sure that the power strip is switched on. Next, verify that both ends of the data cable are properly plugged into the system and the OWC Drive Dock. If you are still having trouble, try connecting a different type of data cable and see if the Drive Dock works properly. You can also connect the device to a different system.
  • If issues continue to occur, please know that OWC support is here to help. Contacting support information can be found in section 4.4. Please have your serial number ready which is located on the bottom of the OWC Drive Dock and printed on the original packaging. 

4.2 Online Resources

4.3 About Data Backup

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies of your data: one copy on your OWC Gemini and a second copy on either your internal drive or another storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption while using the OWC Gemini is the sole responsibility of the user, and under no circumstances may OWC, its parents, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including compensation of any kind or recovery of the data.

4.4 Contacting Support

4.5 About This Manual

The images and descriptions may vary slightly between this manual and the unit shipped. Functions and features may change depending on the firmware version. The latest product details and warranty information can be found on the product web page. OWC’s Limited Warranty is not transferable and

General Use Precautions

  • To avoid damage, do not expose the device to temperatures outside the following ranges:
    • Environmental (Operating)
      • Temperature (ºF): 41º — 95º
      • Temperature (ºC): 5º — 35º
    • Environmental (Non-Operating)
      • Temperature (ºF): -4º — 140º
      • Temperature (ºC): -20º — 60º
  • Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period-of-time. Otherwise, there is an increased risk of electrical shock, short-circuiting, or fire.
  • Protect your device from excessive exposure to dust during use or storage. Dust can build up inside the device, increasing the risk of electrical shock, short-circuiting, or fire.

Safety Precautions

  • Use proper anti-static precautions when handling this device. Failure to do so can increase the risk of electrical shock or short-circuiting.
  • Never expose your device to rain, or use it near water, or in damp wet conditions. Never place objects containing liquids on the device, as they may spill everywhere and into the openings. This will increase the risk of electrical shock, short-circuiting, fire, or personal injury.
  • To avoid any risk of electrical shock, short-circuiting, fire, or dangerous emissions, never insert any metallic object into the device.
  • Please cease use of the device and contact OWC Support if it appears to be malfunctioning.

Terms & Conditions of Sale

Warranty

OWC’s products are provided subject to OWC’s Terms & Conditions of Sale located at Terms of Sale or other applicable terms. The OWC Drive Dock comes with a 2 Year Limited Warranty. Additional warranty information can be viewed by visiting Hardware Warranties.

Changes

The material in this document is for information purposes only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, OWC, its parent, partners, affiliates, officers, employees, and agents assume no liability resulting from errors or omissions in this document, or from the use of the information contained herein. OWC reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.

FCC Statement

Warning! Modifications not authorized by the manufacturer may void the user’s authority to operate this device.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

Copyrights and Trademarks

© 2022 Other World Computing, Inc. All rights reserved. OWC and the OWC logo are trademarks of New Concepts Development Corporation, registered in the U.S. and/or other countries. OWC Drive Dock is a trademark of New Concepts Development Corporation. Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other marks may be the trademark or registered trademark property of their owners.
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of OWC.

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