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OWC Node Titan SE

Support Manual

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Introduction

1.1 System Requirements

Operating System:

  • Mac: macOS 10.14 or later
  • PC: Windows 10 or later

Hardware:

  • Mac or PC with a Thunderbolt (USB-C) port

1.2 Package Contents

  • (1) OWC Node Titan SE
  • (1) 0.7M Thunderbolt Cable
  • (1) Power Cable
  • (1) Ballistic Hard-Shell Travel Case
  • (1) 3-Year SoftRAID XT Upgrade and Support Plan (based on purchase)
  • (1) SoftRAID License (see bottom of the OWC Node Titan SE)

1.3 About This Manual

The images and descriptions may vary slightly between this manual and the unit shipped. Functions and features may change depending on the firmware version. The latest product details and warranty information can be found on the product web page. OWC’s Limited Warranty is not transferable and subject to limitations.

General Use Precautions

  • Read this user guide carefully and follow all recommended usage steps and precautions.
  • To avoid damage, do not expose the device to temperatures outside the following ranges:
    • Environmental (Operating)
      • Temperature (ºF): 41º — 95º
      • Temperature (ºC): 5º — 35º
    • Environmental (Non-Operating)
      • Temperature (ºF): -4º — 140º
      • Temperature (ºC): -20º — 60º
  • Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or fire.
  • Do not use the device near other electrical appliances such as televisions, radios or speakers. Doing so may cause interference which will adversely affect the operation of the other products.
  • Protect your device from excessive exposure to dust during use or storage. Dust can build up inside the device, increasing the risk of damage or malfunction.
  • Do not block any ventilation openings on the device. These help to keep the device cool during operation. Blocking the ventilation openings may cause damage to the device and cause an increased risk of short circuiting or fire.

Safety Precautions

  • Read this user guide carefully and follow the recommended steps for assembly.
  • Use proper anti-static precautions while installing drives into this enclosure. Failure to do so can cause damage to your drive mechanisms and/or the enclosure.
  • Do not attempt to disassemble or modify the device. To avoid any risk of electrical shock, fire, short-circuiting or dangerous emissions, never insert any metallic object into the device. If it appears to be malfunctioning, please contact technical support.
  • Never expose your device to rain, or use it near water or in damp or wet conditions. Never place objects containing liquids on the drive, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuiting, fire or personal injury.

1.4 Front View

A. LED Indicator - Power and Data = Solid Blue

1.5 Back View

A. Thunderbolt 3 Port (power delivery) - Connect to the host. Supports up to 85W of power to laptops that support charging from a 15 to 85W power source. This allows the laptop to charge without a power adapter.

B. NVMe PCIe SSD

C. Power Switch - Turn the device on | off

D. Power Input Port - Connect the power cable

1.6 Side View

A. Venting Side Panel

Getting Started

2.1 Device Setup

This section describes the process of setting up the OWC Node Titan SE.
NOTE: The OWC Node Titan SE is susceptible to invisible damage if not protected during installation. For proper grounding, we recommend using a grounding strap. Work in a clean, static-free area, and avoid wearing clothing that retains static charges. For more information regarding anti-static protection, please review the support article "Discharging Static Electricity".

1. Plug the power cable into the OWC Node Titan SE power port located on the back and into a power outlet.

2. Turn the OWC Node Titan SE power switch to the on position.

3. Connect the included Thunderbolt cable into the Thunderbolt 3 port located on the back of the OWC Node Titan SE and into a system. The LED indicator will illuminate a solid blue.
NOTE: Thunderbolt 2/Thunderbolt compatibility requires a certified Thunderbolt 3 (USB-C) to Thunderbolt 2 (mDP) adapter and a Thunderbolt 2 cable (available separately). This configuration provides data transfer at up to 20Gb/s but does not support notebook charging.

4. OWC Node Titan SE solutions configured as a SoftRAID XT RAID should download and install the latest version of SoftRAID XT to experience the best performance.
NOTE: OWC Node Titan SE devices purchased with pre-installed drives, and configured as a SoftRAID XT RAID, come bundled with a "3-Year SoftRAID XT Upgrade and Support Plan". More information pertaining to the bundled SoftRAID XT Upgrade and Support Plan can be viewed by visiting: go.owc.com/softraid

Mac SoftRAID XT Setup

Windows SoftRAID XT Setup

  • If you are using the OWC Node Titan SE with a Windows PC, the pre-installed drives need to be reconfigured before they can be used. Please consult the "Mac to Windows – SoftRAID XT Volume Conversation" guide by visiting go.owc.com/softraid/convert-ntfs.

Device Management

3.1 Usage Notes

  • Thunderbolt 2/Thunderbolt compatibility requires a certified Thunderbolt 3 (USB-C) to Thunderbolt 2 (mDP) adapter and a Thunderbolt 2 cable (available separately). This configuration provides data transfer at up to 20Gb/s but does not support notebook charging
  • SoftRAID XT works with macOS 10.14 or later and Windows 10 or later. M1 Macs require macOS 11.3 or later. SoftRAID is licensed per computer.
  • RAID 4/1+0 (10) are Mac only at this time.

3.2 Unmounting Options

To ensure no data is lost during normal use, always eject or unmount the corresponding disk(s) from your operating system before powering off the device. Unmounting options are provided below.

Manually Unmounting Drives

macOS

  1. Drag the icon for the disk you wish to unmount to the trash can; OR
  2. Right-click the disk icon on the desktop, then click “Eject”; OR
  3. Highlight the disk on your Desktop and press Command-E.

Windows

  1. Go to the System Tray (located in the lower right corner of your screen). Click on the “Eject” icon (a small green arrow over a hardware image).
  2. A message will appear, detailing the devices that the “Eject” icon controls, i.e., “Safely remove...” Click on this prompt.
  3. You will then see a message that says, “Safe to Remove Hardware.” It is now safe to disconnect the Mercury Elite Pro Dock from the computer.
    • The steps above are applicable to Windows 10 build 1803 and earlier. If you are using Windows 10 build 1809 (October 2018) or later, you can eject the drive by clicking the ‘Show hidden items’ menu in the Taskbar, then clicking ‘Safely Remove Hardware and Eject Media’, and last select the ‘Eject’ option for this volume.

Support Resources

4.1 Troubleshooting

  • Verify the power cable is connected to the OWC Node Titan SE and to a power source. If the power cable is connected to a power strip, make sure that the power strip switch is in the ON position.
  • Verify that each end of the data cable is properly plugged into the computer and the OWC Node Titan SE.
  • Connect a different Thunderbolt 3 cable and see if the OWC Node Titan SE works properly.
  • Connect the OWC Node Titan SE to a different computer.
  • If issues continue to occur, please know that OWC support is here to help. Contacting support information can be found in Section 4.4. Please have your serial number ready which is located on the bottom of the OWC Node Titan SE and printed on the original packaging.

4.2 About Data Backup

To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies of your data: one copy on your OWC Node Titan SE and a second copy on your internal drive or another storage medium, such as an optical backup, or on a second external storage unit. Any data loss or corruption while using the enclosure is the sole responsibility of the user, and under no circumstances may OWC, its parent, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including compensation of any kind or recovery of the data.

4.3 Online Resources

    4.4 Contacting Support

    Terms & Conditions of Sale

    Warranty

    The OWC Node Titan SE has a 3 Year OWC Limited Warranty if it was bundled with drives. Additional warranty information can be viewed by visiting Hardware Warranties.

    Changes

    The material in this document is for information purposes only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, OWC, its parent, partners, affiliates, officers, employees, and agents assume no liability resulting from errors or omissions in this document, or from the use of the information contained herein. OWC reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.

    FCC Statement

    Warning! Modifications not authorized by the manufacturer may void the user’s authority to operate this device.
    NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

    Copyrights And Trademarks

    No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of OWC.

    © 2023 Other World Computing, Inc. All rights reserved. Node Titan, OWC, and the OWC logo are trademarks of New Concepts Development Corporation, registered in the U.S. and/or other countries. Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other marks may be the trademark or registered trademark property of their owners.

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