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Technical Support

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First name:

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Order information

Order number:

Product name:

Product serial number:

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Your computer information

Operating System Select OS 10.12.5OS 10.12.4OS 10.12.3OS 10.12.2OS 10.12.1OS 10.12OS 10.11.6OS 10.11.5OS 10.11.4OS 10.11.3OS 10.11.2OS 10.11.1OS 10.11OS 10.10.5OS 10.9.5OS 10.8.5OS 10.7.5OS 10.6.8OS 10.5.8OS 10.4.11OS 10.3.9OS 10.2.8OS 9OS 8Windows 98Windows NTWindows MEWindows2000Windows XPWindows 2003 ServerVistaWindows 7Windows 8Windows 8.1Windows 10iOSLinuxOther (Please Specify)

Mac Model ID: How to find Model ID

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Support Question

What can we help you with:

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Change my order

To ensure that we're able to modify or change your order before it gets shipped out to you, we kindly ask that you please chat or call.

24/7 Live Chat (fastest option)

Phone Support

USA 1-800-275-4576

International +1-815-338-8685

Support hours
Monday-Friday: 8:00am — 8:00pm
Saturday: 9:00am — 4:00pm
Sunday: Closed

Request a return

To request a return first log in to your account and then select the order for the item you want to return.

I don't have an account / I'm unable to log in

RMA request form

Please complete the form below and your request will be responded to within 24-48 hours. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.

First name:

Last name:

E-mail address:

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Order information

Order number:

Product name:

Product serial number:

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Your computer information

Operating System Select OS 10.12.5OS 10.12.4OS 10.12.3OS 10.12.2OS 10.12.1OS 10.12OS 10.11.6OS 10.11.5OS 10.11.4OS 10.11.3OS 10.11.2OS 10.11.1OS 10.11OS 10.10.5OS 10.9.5OS 10.8.5OS 10.7.5OS 10.6.8OS 10.5.8OS 10.4.11OS 10.3.9OS 10.2.8OS 9OS 8Windows 98Windows NTWindows MEWindows2000Windows XPWindows 2003 ServerVistaWindows 7Windows 8Windows 8.1Windows 10iOSLinuxOther (Please Specify)

Mac Model ID: How to find Model ID

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* Request Type

  Refund   Replacement

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Shipping Information

Country United States of America AustraliaBrazilCanadaFranceGermanyItalyJapanMexicoNetherlandsNew ZealandNorwayPuerto RicoSpainSwedenSwitzerlandUnited KingdomUnited States of AmericaAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntiguaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBrazilBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsChadChileChinaColombiaCosta RicaCroatiaCuracaoCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaGabonGambiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKirghizia (Kyrgyzstan)Korea, Republic of (South Korea)KuwaitLao People's Democratic RepublicLatviaLebanonLesothoLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMexicoMoldovaMonacoMontenegroMoroccoMozambiqueNamibiaNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNorthern Mariana IslandsNorwayOmanPalauPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint BarthelemySaint Martin (French part)Saudi ArabiaSenegalSerbiaSeychellesSingaporeSint Maarten (Dutch part)Slovak Republic (Slovakia)SloveniaSomaliaSouth AfricaSouth SudanSpainSri LankaSt. Kitts and NevisSt. LuciaSt. VincentSurinameSvalbard and Jan MayenSwazilandSwedenSwitzerlandTaiwanTanzaniaThailandTimor-LesteTogoTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited States of AmericaUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.SYemenZambiaZimbabwe

Address

Address 2

City

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Postal Code

  Business / Commercial address

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Support Question

Reason for return:

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Order details, status and tracking

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