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Get answers to your questions about payments, shipping, returns, policies, billing questions, and more.

Our tech-savvy team knows the ins-and-outs of all our hardware and software, and the computers and devices they work with.



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Eric
Team Member
Since 2011

Hannah
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Since 2008

Sarah
Team Member
Since 2016

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General Support

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Technical Support

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Order information


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Support Question

Change my order

To ensure that we're able to modify or change your order before it gets shipped out to you, we kindly ask that you please chat or call.

Phone Support

USA 1-800-275-4576

International +1-815-338-8685

Support hours
Monday-Friday: 8:00am — 8:00pm
Saturday: 9:00am — 4:00pm
Sunday: Closed

Request a return

To request a return first log in to your account and then select the order for the item you want to return.

Forgot Password?

I don't have an account / I'm unable to log in

RMA request form

Please complete the form below and your request will be responded to within 24-48 hours. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.


Order information


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Order details, status and tracking

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We will also send a confirmation email with your support reequest ticket ID.

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Find your Mac Model ID in OS X

Click here for a Bookmarkable Web Page handy for future reference and with more information too.

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