Contact Customer Support

Due to circumstances related to the global COVID-19 situation, we are seeing increased levels of engagement across all of our customer contact systems. As a result, wait times and response times are higher than usual. If you are in need of immediate assistance, please live chat us or call in to 1-800-275-4576. We appreciate your patience and look forward to assisting you as soon as possible.

Thank you for your understanding.
— Team OWC

Eric
Team Member
Since 2011

Sarah
Team Member
Since 2016

General Support

Please enter your information below and click send to submit your general support request.

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Technical Support

Please enter your information below and click send to submit your technical support request.

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Order information

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Support Question

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PRO TIP: If your question is about an OWC product you already own, providing the Serial Number can help us answer your question even faster!

Change my order

To ensure that we're able to modify or change your order before it gets shipped out to you, we kindly ask that you please chat or call.

Live Chat (fastest option)

Chat hours
Mon–Thur (1): 12:00 AM – 4:00 AM CT
Mon–Thur (2): 7:00 AM – 12:00 AM CT
Fri: 7:00 AM – 10:00 PM CT
Sat: 9:00 AM – 5:00 PM CT
Sun: 9:00 AM – 12:00 AM CT

Phone Support

USA 1-800-275-4576

International +1-815-338-8685

Support hours
Mon–Fri: 8:00 AM – 8:00 PM CT

Request a return

To request a return, start by loggin in to your account, then select the order for the item you want to return.

I don't have an account / I'm unable to log in

RMA request form

Please complete the form below and your request will be responded to within 24-48 hours. Upon approval, you will be issued the Return Merchandise Authorization Number that is required to track your return. If you need more info, please view our return policy.

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