Verified Buyer
Reviewer: tedkillian
Rating: 5/5
A Great Deal on a Great Computer
December 18, 2024
I was a little reluctant to order a used computer for a company I'd never dealt with (or even heard of) before. But the support staff were great over the phone, they answered every question, and filled in every detail of what I wanted and needed. That gave me all the confidence I needed to go ahead and make my purchase. I bought a best quality 2015 iMac loaded with the native OS from that year. It was p[retty easy to upgrade the OS incrementally up to OS Ventura 13, but I could get no further. I could not (so far) get it to load and upgrade to Sonoma 14 and then (ultimately) to Sequoia 15. That has been the only problem with it so far. I do not blame OWC or even the computer itself. If I had a little more experience creating a bootable installer, Ihear that's supposed to work. But I have not tried that yet. I've simply had to get to work with the system I have until such time as I have to to explore that option. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.7GHz 6-Core i5 - Used, Mint condition.
Response from OWC, Support
December 18, 2024
We are absolutely thrilled to hear about your experience! Thank you so much for taking the leap with us and trusting your purchase to our team. It’s fantastic to know that our support staff made you feel confident every step of the way. We're glad to hear you're enjoying your 2015 iMac and have successfully upgraded to OS Ventura 13! As for the journey to Sonoma 14, we’re here to help troubleshoot any issues you’re facing. Your feedback is invaluable, and we’re excited to assist you further!
Verified Buyer
Reviewer: kbdixon
Rating: 4/5
27-inch iMac
November 25, 2024
I found it to be physically too big to position for comfortable use on my desk and have returned it to OWC. I am currently expecting a partial refund.
I have no doubt it would have performed ‘as advertised’. This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Very Good condition.
Response from OWC, Support
November 26, 2024
Thank you so much for sharing your feedback! We're so glad to hear that you had confidence in the performance of the 27-inch iMac. It's always our goal to deliver top-notch products. We're also sorry to hear that the size wasn't a perfect fit for your space. We appreciate your understanding and hope to assist you in finding a solution that meets your needs better in the future. Your support means a lot to us! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: TiredRaccoon-95717
Rating: 5/5
27" iMac Retina 5K (2019)
November 7, 2024
Product was in like new condition and came setup has ordered. I’ve purchased from from them in the past and have always been very impressed with them. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Excellent condition.
Response from OWC, Support
November 7, 2024
Thank you so much for your fantastic review! We’re thrilled to hear that your 27" iMac Retina 5K arrived in like-new condition and exactly as you ordered. It’s wonderful to know that you've had great experiences with us in the past, and we’re excited to keep impressing you in the future! Your support means the world to us!
Verified Buyer
Reviewer: spacino
Rating: 5/5
Excellent
September 22, 2024
Even bettter than advertised very pleased with the purchase. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.1GHz 6-Core i5 - Used, Excellent condition.
Response from OWC, Support
September 23, 2024
Thank you for your fantastic review! We're thrilled to hear that your purchase exceeded your expectations. Your satisfaction means the world to us, and we appreciate your support. Enjoy your new product! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: FaithfulSnake-3412
Rating: 2/5
Kinda Bummed
August 7, 2024
Purchased this computer because it was supposed to be in “Mint” condition… found out the internal microphone is faulty. Even with the system mic input level cranked all the way up, it doesn’t pickup up very well at all. Using the Zoom app, people tell me they can barely hear me. If I plug in a USB microphone… that works fine in Zoom. The volume during calls is much louder. I shouldn’t have to do this with a “Mint” condition machine, especially paying top dollar for it.
Yeah, bummed. This review is from Apple 27" iMac Retina 5K (2019) 3.7GHz 6-Core i5 - Used, Mint condition.
Response from OWC, Support
August 8, 2024
Thank you for taking the time to share your review. We're sorry to hear about the trouble with the internal microphone on the iMac that was purchased from us. We understand the frustration this may cause. Someone will reach out soon.
Verified Buyer
Reviewer: Reviewer2488113181
Rating: 5/5
Exactly what I wanted.
February 10, 2024
Exceeded expectations. Thank you OWC. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Mint condition.
Response from OWC, Support
February 12, 2024
Thank you so much for leaving us such a fantastic 5-star review! We are thrilled to hear that we were able to provide you with exactly what you were looking for, and even exceeded your expectations. Your kind words mean the world to us. We truly appreciate you choosing OWC and we hope to continue serving you in the future. Thank you again!
Verified Buyer
Reviewer: RickR44
Rating: 3/5
Disappointing “Condition”
February 9, 2024
My purchase was described as Very Good condition. When it arrived, there was a large abrasion on the front bezel of the case. It’s very noticeable and very disappointing, and I don’t think this item should’ve qualified as Very Good condition. Had I known beforehand, I would have chosen a more highly rated unit. This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Very Good condition.
Response from OWC, Support
February 9, 2024
Thank you for the feedback on the Apple 27" iMac. We are sorry to hear that you are not fully satisfied with the condition of the computer that you received. All of our computer conditions are described on the product page. The very good condition is as follows "These units show some use, but not abuse. They may have dings, scuffs, or scratches from prior use".
Verified Buyer
Reviewer: Eric1954
Rating: 5/5
Second 27" iMac Purchase in Three Years - Excellent!
February 8, 2024
Great experience again and very pleased with my new maxed out 27" iMac. Also pleased with the trade-in process and price for the previous 27" iMac through SellYourMac. OWC = A+!!!
I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Mint condition.
Response from OWC, Support
February 8, 2024
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience purchasing your new maxed out 27" iMac from us. It's wonderful to know that you were also pleased with the trade-in process and the price you received for your previous iMac through SellYourMac. We truly appreciate your support and can't wait to assist you again in the future. Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: Reviewer4214781170
Rating: 5/5
Fantastic product - Expertly packed and internationally shipped. Amazing!
October 25, 2023
Trouble free and professional company. Will buy many more thanks, I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Excellent condition.
Response from OWC, Support
October 25, 2023
Thank you for choosing OWC for your technical needs. We are thrilled to hear that the iMac is working great for you! Please feel free to contact us if you have any further questions, comments, or concerns.
https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: CleanBee-55467
Rating: 5/5
Excellent
July 31, 2023
The unit is in mint condition. The only drawback is I need to contact the support to process the delivery. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.1GHz 6-Core i5 - Used, Excellent condition.
Response from OWC, Support
July 31, 2023
Thank you so much for your honest feedback. Our team is pleased to hear that your iMac purchase has met your expectations. A request for a change of address appears to have been made after the order was placed, which for security reasons must be verified by our verification department. Fortunately, our verification department was able to approve that change for you. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: MistySeal-58481
Rating: 5/5
Excellent decision!
July 28, 2023
Great price and service. My "new" iMac arrived in a timely fashion, and works as well as brand new. Thanks team! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.1GHz 6-Core i5 - Used, Very Good condition.
Response from OWC, Support
July 28, 2023
Thank you for the feedback on the Apple 27" iMac. It is great to hear that your computer arrived in like new condition and that it is working great! Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: ClearJellyfish-39564
Rating: 5/5
A very good computer
July 27, 2023
The purchasing process went very smoothly I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3GHz 6-Core i5 - Used, Excellent condition.
Response from OWC, Support
July 27, 2023
Thank you for the feedback on the Apple 27" iMac. We appreciate you taking the time to let us know that you are enjoying your purchase. Please feel free to contact us if you have any further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: WalrusMan
Rating: 5/5
So glad we had the option to customize our machine
June 30, 2023
We needed to replace 2 old iMacs and ordered two 2019 27" iMacs customized to our needs. Chose two that were in excellent condition without the mouse or keyboard. Good value for the price. I will order from OWC again for our needs.
I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.1GHz 6-Core i5 - Used, Excellent condition.
Response from OWC, Support
June 30, 2023
Our sincere gratitude goes out to you for telling us that your OWC Experience exceeded your expectations, that you found exactly what you were looking for for your iMacs, and that the price was an added bonus. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Verified Buyer
Reviewer: LuckyToucan-94342
Rating: 1/5
Never Again
March 1, 2023
This has been the worst purchase experience I have ever had and I will never purchase another computer from OWC. Received both computers promptly plus 5 sets of screen adhesive tape. The plan was to open both machines and swap out hard drives from 2 Older iMAC's and then give the older iMAC's to other family members. The first problem arose when the screen adhesive tape failed on 3 of the 4 machines worked on. I called OWC and about the problem because the screen on one of the new computers Cracked when it fell off. OWC confirmed that they have had numerous complaints about the adhesive tape failures. OCC wanted multiple pictures of the units so i took picture s of everything and sent them. I was then told that I would have to ship both machines back for further inspection. Since the shipping costs to send both back was roughly the same cost of a new screen, I decided to just buy a new display from e-bay and remount. So OWC made it very hard for me to seek remediation. three weeks later, one of the iMAC's has failed and will not boot. The test codes indicate that the GPU is not functioning or there is a problem with the logic board. Once again I called customer service and they indicated that I am just outside the 3 month warranty and most likely since opened the machine, the warranty if in force would be void. I am thoroughly disgusted with the excuses. All I know is that I paid $4,500 for 2 new computers and have now spent a total of $5,500 including a new screen and logic board for a computer that is only 3 months old. If I were the wiser going into this transaction I would have just gone to Apple and purchased 2 new computers. I am waiting for a used logic board to arrive and have no guarantee that it will even work. A new logic board would cost more than $750 dollars and is too expensive so I purchased a less expensive board that has not been tested. If it fails to correct the problem, I will consider small claims court in order to get my money back. This has been the worst purchase experience I have ever had, and I am seething. I will never purchase another computer from OWC. This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Excellent condition.
Verified Buyer
Reviewer: CarefulWolverine-39933
Rating: 5/5
Apple 5K iMac
March 1, 2023
The iMac was is in pristine condition and works like new! I haven’t had any trouble with the operation of the iMac and I’m very satisfied! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Mint condition.
Verified Buyer
Reviewer: patsyb-2083
Rating: 5/5
Perfect
February 3, 2023
Perfect in every way. Shipping was seamless...no damage. So far I am pleased with the computer's performance. Good value. I would recommend this item to a friend!
Response from OWC, Support
February 3, 2023
Thank you for sharing your feedback in regards to your recent purchase. We’re happy to hear that you had a full 5-star experience and are enjoying your new iMac. Thanks again for the review, we really appreciate the feedback.
Verified Buyer
Reviewer: jpongrass
Rating: 5/5
Refurbished 27" iMac
January 2, 2023
I was totally please with the packaging of my iMac order. The shipping box was very strong and the iMac was well padded for protection. The overall condition was as described, excellent. it could have passed for new! The operation was as I expected, just like a new iMac. You couldn't tell it was a refurbished model.
I have purchased several Apple products from OWC (MacSales) and have always been completely satisfied1
I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3GHz 6-Core i5 - Used, Excellent condition.
Verified Buyer
Reviewer: SillyBird-92285
Rating: 5/5
Magnificent computer
December 14, 2022
The computer arrived sooner than expected and in wonderful condition.
It's larger than I expected but wonderfully so. It's my second iMac so it's not new to me but the upgrade over my older one is amazing.
Set up went Apple easy and I'm very happy I chose Other World Computing-Mac Sales I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3GHz 6-Core i5 - Used, Very Good condition.
Verified Buyer
Reviewer: FierceGiraffe-8017
Rating: 5/5
Great Deal
December 9, 2022
The computer I ordered was exactly what I needed and the same as advertised. The service was good. There was a little delay in shipping due to a parts shortage, but the Customer Service rep (Justin J.) was great and very helpful. He kept me aware of where things were, returned my emails, and fulfilled all his promises. This was the second computer I bought from OWC recently (also replaced an aging MacBook Air with newer model) and I've been very satisfied both times. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Excellent condition.
Verified Buyer
Reviewer: Futureman59
Rating: 5/5
Excellent iMac 27” Computer
November 8, 2022
I’ve been a long time customer, and was interested in getting a newer iMac. Looked at a 2019 model and added more ram and a larger SSD. It arrived as expected and it checks all the boxes! Highly recommend purchasing from these people! I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Mint condition.
Response from OWC, Support
November 10, 2022
Whenever you need to get a newer Mac, let us know as we can help get you a nice Mac with some nice upgrades too. Whether its RAM or SSD, we will do what we can to get you the best upgrade possible. Thanks for sharing and thanks for giving us that recommendation! :)
Verified Buyer
Reviewer: DON G-35187
Rating: 4/5
CUSTOMER SERVICE SAVES THE DAY
October 22, 2022
THE FIRST IMAC WE RECEIVED WAS DELIVERED WITH A DEAD SOUND CARD. IT WAS A GIFT FOR MY PARTNER SO I WORKED WITH CUSTOMER SERVICE TO GET A REPLACEMENT SHIPPED. NOW THE SECOND UNIT TURNS OUT TO ALSO HAVE HARDWARE ISSUES, AND CANNOT BE UPGRADED PAST BIG SUR DUE TO THE HARDWARE HAVING BEEN ALTERED. LITTLE DID WE KNOW THAT THIS WAS ONCE A BASE CONFIGURATION IMAC THAT THEY REPLACED THE BASE PROCESSOR, THE MAIN LOGIC BOARD, THE FUSION DRIVE, AND THE 1TB HDD WITH THE 18TB HDD WE ORDERED. SINCE SO MUCH WAS CHANGED THE SYSTEM WILL NOT ALLOW FOR ANY SOFTWARE UPDATE BEYOND BIG SUR. SO I THOUGHT I SPENT $3200 AND WE HAD A MACHINE THAT CAN NEVER BE UPDATED. WE HAVE BEEN LONG TIME OWC CUSTOMERS (SINCE 2011) BUT WE THOUGHT WE WOULD NEVER BUY A USED MAC FROM THEM. WE TRIED WORKING WITH TECHNICAL SUPPORT AND THEY COULD NOT HELP. SO I TOOK IT TO APPLE AND THAT WAS WHEN I FOUND OUT THAT THEY COULD NOT HELP ME EITHER. SINCE THE COMPUTER WAS OUT OF WARRANTY ALL THAT THEY CAN DO WAS ORDER THE NEW PARTS BASED ON THE SERIAL NUMBER. AFTER REACHING OUT TO CUSTOMER SERVICE AGAIN AND EXPLAINING MY SITUATION THEY SAID THEY WOULD ALLOW ME TO RETURN THE MACHINE FOR A REFUND. SO AFTER A FEW MONTHS OF FRUSTRATION AND PAIN OWC/MACSALES MADE MY SITUATION RIGHT AND REFUNDED MY PURCHASE. I CAN NOW BUY ANOTHER IMAC THAT CAN BE UPGRADED. THANK YOU FOR TAKING CARE OF A RETURNING CUSTOMER AND RESTORING MY CONFIDENCE IN OWC/MACSALES. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Excellent condition.
Response from OWC, Support
October 11, 2022
Thank you for your feedback. Thank you for working with OWC on a resolution for your machine. We look forward to seeing you in the future.
Verified Buyer
Reviewer: wcentobene
Rating: 5/5
Apple 27" iMac Retina 5K (2019) -Mint Condition
October 4, 2022
This is the second Apple 27" iMac Retina 5K (2019) - Mint Condition that I've purchased. Both of them were in impeccable condition and were indistinguishable from new. OWC gets my 5 stars, for sure. Kudos on a wonderful purchase experience in every way. This review is from Apple 27" iMac Retina 5K (2019) 3GHz 6-Core i5 - Used, Mint condition.
Response from OWC, Support
October 5, 2022
Kudos to you for giving us the 5 stars! :) We hope that every Mac can feel like something new, and we hope everyone who buys one is happy with what they get. Thanks for sharing and glad to hear you enjoy.
Verified Buyer
Reviewer: Giallopudding
Rating: 5/5
Exactly as advertised
September 20, 2022
I ordered a 2019 iMac in mint condition, and that's what I got. I would recommend this item to a friend! This review is from Apple 27" iMac Retina 5K (2019) 3.6GHz 8-Core i9 - Used, Mint condition.
Response from OWC, Support
September 22, 2022
Thanks for shopping with us, we're glad to hear your iMac arrived safely. We hope it exceeds expectations, if you ever have any other questions or concerns please let us know at support@owc.com!
1-800-275-4576 
