OWC Innergize User Guide

OWC Innergize™ is the first stage of the Capture to Completion™ ecosystem of OWC products that propels you on your creative capture journey with full confidence. This OWC custom-designed app is a complete health and performance tool that ensures OWC Atlas Memory Cards are always ready to boldly deliver the highest level of workflow performance and reliability.

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System Requirements

Operating System

Operating System

  • Mac: macOS 11 or later
  • PC: Windows 10 or later

Supported Media

Getting Started

OWC Innergize Supported Products

The following OWC products can be used with OWC Innergize software to manage the health and performance of OWC Atlas Memory Cards. Please note the second column of the table below "Requires Firmware Update" as select OWC Memory Card Readers, Docks, and Storage Solutions may require a firmware update or other conditions to work with OWC Innergize.

OWC Product Requires Firmware Update Notes
OWC Atlas USB4 CFexpress 4.0 Type B Reader
OWC Atlas Dual CFexpress + SD Card Reader
OWC Atlas Dual SD Card Reader
OWC Atlas FXR YES Requires USB host connection
OWC ThunderBay Flex 8 YES SD card support only
OWC Gemini (1GbE) YES OWC Gemini (2.5GbE) doesn't require firmware
OWC Thunderbolt Dock YES
OWC Thunderbolt 3 Dock (14-Port) YES
OWC Envoy Pro Elektron YES No FFU support with Innergize for PC
OWC Thunderbolt Go Dock
OWC Thunderbolt Pro Dock SD card support only
OWC USB-C Travel Dock E
OWC USB-C Travel Dock

NOTE: Some OWC Memory Card Readers, Docks, and Storage Solutions may require a firmware update or other conditions to work with OWC Innergize. Please refer to Innergize for Mac: Firmware Update or Innergize for PC: Firmware Update for download and installation instructions.

Installing Innergize

Innergize for Mac

  1. Download the OWC Innergize for Mac application.
  2. Double-click the Innergize Setup.dmg file to begin the install process.

NOTE: Some OWC Memory Card Readers, Docks, and Storage Solutions may require a firmware update or other conditions to work with OWC Innergize. Please consult the Innergize for Mac: Firmware Update guide for download and installation instructions.

Innergize for Windows

  1. Download the OWC Innergize for Windows application.
  2. Double-click the Innergize Setup.exe file to begin the install process.

NOTE: Some OWC Memory Card Readers, Docks, and Storage Solutions may require a firmware update or other conditions to work with OWC Innergize. Please consult the Innergize for PC: Firmware Update guide for download and installation instructions.

Language Support

Innergize includes support for the following languages:

  • English, Japanese, Chinese, German, Portuguese, Italian, Spanish, French

If your OS matches one of these supported languages, Innergize will match the language in your OS. If your language is not one of these, Innergize will default to English.

Innergize Application

The Innergize main screen looks like this:

OWC Innergize screenshot - Main screen
  1. Innergize Menu – From this menu, you can:
    • Check for updates
    • Visit owc.com
    • See Innergize version details
    • Exit the application
  2. Left sidebar – This shows a list of connected devices. The device name, drive letter, and capacity are listed as well as if the device is write-protected. You can interact with a single device or multiple devices.
  3. Right sidebar – This shows details and options available for interacting with the selected device(s).

Using Innergize

OWC Innergize screenshot - Card screen

Check Health

Over time and use cycles, flash memory does wear out. Innergize verifies and reports the percentage of use life remaining. Now you can focus on your work knowing your OWC flash memory product will deliver the reliability you can trust.

How to check the health of your memory card

  1. On the left side of the Innergize app, select the memory card(s) you want to check.
  2. Click the “Check Health” button.

Innergize will display the percentage of life remaining next to the memory card.

    Innergize Health Ranges

    • 100% - 50%: Memory card is operating normally
    • 49% - 26%: Memory card is starting to degrade start thinking about replacing
    • 25% - 0%: Memory card is starting to fail we recommend replacing

    Sanitize

    Writes, deletes, and formatting all take their toll on memory cards. Innergize cleans and restores the flash memory performance of OWC memory cards so you can get the best results on every use.

    How to sanitize your memory card

    NOTE: ALL FILES AND DATA ON SELECTED CARDS WILL BE PERMANENTLY DELETED.

    1. On the left side of the Innergize app, select the memory card(s) you want to check.
    2. Click the “Sanitize” button. A dialog box will appear confirming that you wish to sanitize the selected items and permanently delete all data (see screenshot below).
    3. Select “Sanitize Cards”.
      NOTE:I f the memory card is write-protected you will see an error message alerting you the Sanitize process could not be completed. You will need to remove the write protection, and attempt the process again.

    A success message will appear once the memory card has been sanitized (see screenshot below).

    Screenshot 1: Pre-Sanitize confirmation message

    OWC Innergize screenshot - Pre-Sanitize confirmation

    Screenshot 2: Post-Sanitize confirmation message

    OWC Innergize screenshot - Post-Santize confiramtion

    Safely Eject

    To ensure your data is always intact and protected, you should always safely eject any disk before it is unmounted. Safely ejecting guarantees you will not lose vital data when removing your connected storage from your computer.

    To safely eject your memory card:

    1. On the left side of the Innergize app, select the memory card you want to eject.
    2. Click the “Safely eject” button.

    Innergize will check that all interactions with the storage have been completed, ejects the memory card, and clears the devices from the list.

    Field Upgrade

    When new cameras or firmware updates to existing cameras are introduced, they may initially not work properly with some memory cards. Innergize gives you the ability to quickly upgrade your firmware in the field for full compatibility, additional performance enhancements, and bug fixes for optimal reliability.

    FAQs

    Do I need Innergize software for to use OWC Memory Cards?

    While OWC Memory Cards do not require Innergize software, we recommend Innergize to keep your memory cards in optimal shape and delivering maximum performance.

    How many devices can I have mounted at one time?

    There is no limit to the number devices you can interact with in Innergize.

    Can I use Innergize with any memory card?

    Innergize is designed to work with OWC Innergize enabled products. It will not work with memory cards or memory card readers from other manufacturers.

    Can I get my data back after performing Sanitize on my memory card?

    The short answer is no. Sanitize brings your memory card back to its "factory-original" condition to provide the best performance possible. For that reason, we always prompt you if you are sure you want to run sanitize before proceeding.

    I seem to have encountered a bug with Innergize. What should I do?

    Please contact us for support. We will work to correct the problem in a future Innergize software release.

    1. In the Innergize app, go to the Help menu.
    2. Select the "Create log file" option. This will generate a log file that OWC Engineers can use to identify the source of the issue.
    3. Open a Support Ticket describing the issue that you encountered.

    Once you submit the Support Ticket you will receive a confirmation email from the OWC Support Team. OWC Support will request the Innergize log file you created in step 2.

    Free Support Chat

    Our free award-winning support team is ready to answer all of your questions. Technical support is available Monday - Friday: 9AM - 6PM. Customer Support & Sales is available Monday - Friday: 8AM - 8PM. Support is unavailable on U.S. Federal holidays. Talk to a human today.