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OWC Envoy Pro 1A

Support Manual

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Introduction

1.1 System Requirements

Operating System

  • Mac: macOS 10.13 or later
  • PC: Windows 7 or later
  • Other: ChromeOS (latest version recommended) & Linux

Hardware

  • Works with any Mac, PC, or table with a USB Type-A port

Supported Drives

  • Apple style PCIe (NVMe or AHCI) SSDs from select Mac systems and OWC Aura drives
    • Mac Models: iMac (Late 2013 - Late 2019, excluding Late 2015), MacBook Air (Mid 2013 - 2017), MacBook Pro (Late 2013 - Early 2015), Mac Mini (Late 2014), and Mac Pro (Late 2013)
    • OWC Aura Drives: Aura Pro X2, Aura Pro X, Aura N2, & Aura N

1.2 Package Contents

  • OWC Envoy Pro 1A
  • USB Micro-B to Type-A cable
  • Storage pouch
  • Thermal pad (with select solutions)
  • Torx T5 Driver (with select solutions)

1.3 About This Manual

The images and descriptions may vary slightly between this manual and the unit shipped. Functions and features may change depending on the firmware version. The latest product details and warranty information can be found on the product web page. OWC’s Limited Warranty is not transferable and

General Use Precautions

  • Read this user guide carefully and follow all recommended usage steps and precautions.
  • To avoid damage, do not expose the device to temperatures outside the following ranges:
    • Environmental (Operating)
      • Temperature (ºF): 41º — 95º
      • Temperature (ºC): 5º — 35º
    • Environmental (Non-Operating)
      • Temperature (ºF): -4º — 140º
      • Temperature (ºC): -20º — 60º
  • Always unplug the device from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time. Otherwise, there is an increased risk of electrical shock, short-circuiting or fire.
  • Do not use the device near other electrical appliances such as televisions, radios or speakers. Doing so may cause interference which will adversely affect the operation of the other products.
  • Protect your device from excessive exposure to dust during use or storage. Dust can build up inside the device, increasing the risk of damage or malfunction.
  • Do not block any ventilation openings on the device. These help to keep the device cool during operation. Blocking the ventilation openings may cause damage to the device and cause an increased risk of short circuiting or fire.

Safety Precautions

  • Read this user guide carefully and follow the recommended steps for assembly.
  • Use proper anti-static precautions while installing drives into this enclosure. Failure to do so can cause damage to your drive mechanisms and/or the enclosure.
  • Do not attempt to disassemble or modify the device. To avoid any risk of electrical shock, fire, short-circuiting or dangerous emissions, never insert any metallic object into the device. If it appears to be malfunctioning, please contact technical support.
  • Never expose your device to rain, or use it near water or in damp or wet conditions. Never place objects containing liquids on the drive, as they may spill into its openings. Doing so increases the risk of electrical shock, short-circuiting, fire or personal injury.

1.4 Overview

A. Enclosure LED - Solid White = Connection Established / Flashing White = Data Access (Read/Write)
B. USB 3.2 (5Gb/s) Micro-B Port

    Getting Started

    2.1 Device Setup

    This section describes the process of installing a drive into the OWC Envoy Pro 1A. The installation video can be watched by visiting go.owc.com/envoypro1a/install.

      1. Place the OWC Envoy Pro 1A upside down on a flat static free surface. Remove the (2) case screws using a Torx T5 driver which will allow access to the inside of the enclosure.

      2. After the screws are removed, flip the enclosure over and lay it right-side up. Remove the cover by lifting up neat the LED and sliding it away from the USB port.

      3. Carefully align the drive at a slight angle into the board connection and slide it forwards until fully seated.

      4. Once the drive is fully seated use the included drive screw and Torx T5 driver to secure the drive.

      5. If the SSD does not have a heat sink, install the thermal pad on the inside of the cover. If you SSD has a pre-installed heat sink, no thermal pad is needed

      • NOTE: The thermal pad corner should be aligned with a corner notch engraved on the inside of the cover. Positioning is important to ensure proper thermal dissipation.

        6. Place the cover back on the OWC Envoy Pro 1A starting with the LED side and laying down towards the USB port. Secure the cover using the (2) removed case screws form earlier using a Torx T5 driver.

        7. Once the case screws have been secured, add the included rubber foot in the notch housing the case screws.

        8. Connect the included USB cable into OWC Envoy Pro 1A and into a system. The LED will illuminate a solid white.

        Device Management

        3.1 Unmounting Options

        To ensure no data is lost during normal use, always eject or unmount the OWC Envoy Pro 1A from your operating system before disconnecting the device. Unmounting options are provided below.

        OWC Dock Ejector

        This application safely ejects all drives connected to a Mac system with a single click. To install this application, please follow the steps below:

        1. Download the installer file for Mac: go.owc.com/dockejector
        2. Launch the installer and follow the prompts. No restart is required.
        3. Once the app is running an icon like the one shown below will appear in the macOS menubar. Clicking on the icon will provide options to unmount the OWC ThunderBay Flex 8.
        4. Full user manual can be viewed by visiting go.owc.com/dockejector/manual

        Manually Unmounting Drives

        macOS

        1. Drag the icon for the disk you wish to unmount to the trash can; OR
        2. Right-click the disk icon on the desktop, then click “Eject”; OR
        3. Highlight the disk on your Desktop and press Command-E.

        Windows

        1. Go to the System Tray (located in the lower right corner of your screen). Click on the “Eject” icon (a small green arrow over a hardware image).
        2. A message will appear, detailing the devices that the “Eject” icon controls, i.e., “Safely remove...” Click on this prompt.
        3. You will then see a message that says, “Safe to Remove Hardware.” It is now safe to disconnect the Mercury Elite Pro Dock from the computer.
          1. The steps above are applicable to Windows 10 build 1803 and earlier. If you are using Windows 10 build 1809 (October 2018) or later, you can eject the drive by clicking the ‘Show hidden items’ menu in the Taskbar, then clicking ‘Safely Remove Hardware and Eject Media’, and last select the ‘Eject’ option for this volume.

        3.2 Usage Notes

        • The Envoy Pro 1A is designed to work with select Apple SSDs from most 2013 to 2019 Mac models. It is also compatible with Aura Pro X2, Aura Pro X, Aura N2, and Aura N drives. However, there are customers who own Aura X2 drives and other 3rd party drives with heatsinks. The heatsink doesn't allow for the Envoy Pro 1A cover to be applied because of the added height.
          • Users can use the Envoy Pro 1A with drives that have a heatsink however, the cover will need to remain off. Prolonged Envoy Pro 1A use without the cover is not recommended due to debris exposure and potential fall damage.

        Support Resources

        4.1 Troubleshooting

        • Begin by verifying that the USB cable is connected to the OWC Envoy Pro 1A and to a system. Next, verify that each end of the USB cable is properly plugged into the computer. If issues persists, try connecting a different USB cable and see if the OWC Envoy Pro 1A works properly. Connecting to a different system is also an option to verify the issue.
        • If issues continue to occur, please know that OWC support is here to help. Contacting support information can be found in Section 4.4. Please have your serial number ready which is located on the bottom of the OWC Envoy Pro 1A and printed on the original packaging.

        4.2 Online Resources

        4.3 About Data Backup

        To ensure that your files are protected and to prevent data loss, we strongly suggest that you keep two copies of your data: one copy on your OWC Envoy Pro 1A and a second copy on either your internal drive or another storage medium, such as an optical backup, or on another external storage unit. Any data loss or corruption while using the OWC Envoy Pro 1A is the sole responsibility of the user, and under no circumstances may OWC, its parents, partners, affiliates, officers, employees, or agents be held liable for loss of the use of data including compensation of any kind or recovery of the data.

        4.4 Contacting Support

        Terms & Conditions of Sale

        Warranty

        OWC’s products are subject to OWC’s Terms & Conditions of Sale located at Terms of Sale or other applicable terms. The OWC Envoy Pro 1A comes with a 1-Year Limited Warranty. Additional warranty information can be viewed by visiting Hardware Warranties.

        Changes

        The material in this document is for information purposes only and subject to change without notice. While reasonable efforts have been made in the preparation of this document to assure its accuracy, OWC, its parent, partners, affiliates, officers, employees, and agents assume no liability resulting from errors or omissions in this document, or from the use of the information contained herein. OWC reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.

        FCC Statement

        Warning! Modifications not authorized by the manufacturer may void the user’s authority to operate this device.
        NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

        • Reorient or relocate the receiving antenna.
        • Increase the separation between the equipment and receiver.
        • Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

        Copyrights and Trademarks

        No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of OWC.

        © 2023 Other World Computing, Inc. All rights reserved. Envoy, OWC and the OWC logo are trademarks of New Concepts Development Corporation, registered in the U.S. and/or other countries. Mac and macOS are trademarks of Apple Inc., registered in the U.S. and other countries. Thunderbolt and the Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other marks may be the trademark or registered trademark property of their owners.

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